American Power Conversion SURTA2000XL, SURTA1500XLJ user manual There is no utility power

Page 14

Troubleshooting

Problem and/or Possible Cause

Solution

The Site Wiring Fault LED on the rear panel is illuminated (Refer to “Display Panel Indicators” on page 6.)

The UPS is plugged into an improperly wired utility power outlet.

Wiring faults detected include missing ground, hot-neutral polarity rever- sal, and overloaded neutral circuit.

Contact a qualified electrician to correct the building wiring.

There is no utility power

There is no utility power and the UPS is off.

Use the cold start feature to supply power to the connected equipment from the UPS battery.

Press the button for one second and release. The UPS will beep briefly.

Press and hold the button again for about three seconds. The unit will emit two beeps. Release the button during the second beep.

UPS operates On Battery although line voltage exists

Your system is experiencing very high, low or distorted line voltage.

The generator is not correctly sized.

Move the UPS to a different outlet on a different circuit: Inadequately sized generators may distort the voltage. Test the input voltage with the utility voltage display. Refer to “Utility Voltage Measurement” on page 8 for additional information. Contact a qualified electrician to correct the building wiring.

Diagnostic utility voltage (Refer to “Utility Voltage Measurement” on page 8.)

All five LEDs are illuminated.

The line voltage is extremely high and should be checked by an electri-

 

cian.

 

 

There is no LED illumination.

The line voltage is extremely low and should be checked by an electrician.

 

 

On Line LED (Refer to “Display Panel Indicators” on page 6.)

There is no LED illumination.

The UPS is running On Battery, or it must be turned on.

 

 

The LED is blinking.

The UPS is running an internal self-test.

 

 

14 Smart-UPS RT SURTA1500XL/SURTA1500XLJ/SURTA2000XL Uninterruptible Power Supply User Manual

Image 14
Contents Unpacking and Equipment Placement Introduction/Before InstallationContact Information Safety Information About this ManualTo Install the UPS as a Tower Configuration InstallationTo Install the UPS in a Rack To Install the UPS with External Battery PacksConnectors Type Description If Required, Connect the Emergency Power Off EPO Feature  Connect the Battery and Install the Front Bezel For Additional Computer System Security Terminal Mode ConfigurationConnect Power and Start Up the UPS Display Panel Display Panel IndicatorsOperation On Battery Operation LEDConfiguration Settings Utility Voltage MeasurementFunction Factory Default User Selectable Description Choices Storage Storage, Maintenance, Transport, and ServiceTo Install a Replacement Battery Transporting the UPS to Another LocationBattery Replacement Instructions ServiceTroubleshooting Problem and/or Possible Cause SolutionEquipment There is no utility power Radio Frequency Warning Regulatory Approvals990-1856A 06/2004 Limited WarrantyCopyright Notice