Oki PAGE 6E manual Service and Support, This information is valid for the United States and Canada

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Section 5: Service and Support

This information is valid for the United States and Canada.

Your Dealer

Consult the store where you purchased your printer, or call 1-800-OKIDATA for the location of the nearest authorized OKIDATA service dealer. Have your Zip code ready. Proof of purchase is required for warranty work, be sure to retain your purchase documents.

The Okidata Customer Information Center

For customer service call 1-800-OKIDATA. The Okidata Information System Automated Attendant is available 24 hours a day, 7 days a week. The system can provide immediate assistance with:

•Basic Operating Procedures

•Sales and Service Referrals

•Parts and Consumable Referrals

•Product Information

OKIPAGE 6e

Okidata Customer Service Representatives

Agents are available 24 hours a day, 7 days a week. Please be sure that you are calling from a telephone close to your printer, so you can describe your problem accurately. Our Customer Service Representatives are trained on all current Okidata products. They can answer your questions regarding:

•Installation of your Okidata printer

•Determination of printer issues that require service

•Consumer relations

•Interface Information

•Availability and installation of printer drivers ( CSRs are not trained to provide assistance with the use of commercial software packages. Please consult your software user’s manual for times and availability of their support.).

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Contents Users Guide Users Guide Okipage 6e Safety InstructionsUsers Guide Okipage 6e Users Guide Table of Contents Problem Solving Consumables Optional AccessoriesOkidata Online Check ContentsLatches Printer ComponentsRemove the protective sheet Setting Up Your PrinterInstalling Toner Push the blue lever forward Choosing Paper Using Recycled Print MediaInstalling Paper Rear Paper Exit Paper Exit PathsTop Paper Exit Transparencies/Adhesive Labels Manual FeedChoosing Envelopes Printing EnvelopesConnecting Your Printer Okidata Okipage 6e Hi-Per W appears click Next Installing Printer SoftwareClick Have Disk Installing the Okipage 6e Software for Windows Installing the Okipage 6e Software for Windows NT Installing the DOS Operator Panel Using the Status Monitor Setting Features in the Online Operator Panel Replacing theToner Cartridge Printer MaintenanceTab Toner Cartridge Life Replacing the Image Drum Cartridge Image Drum Cartridge Life Resetting the Drum CounterRunning a Cleaning Cleaning the LED Array Expanding Memory Clearing Paper Jams Problem SolvingProblem Solving Print Quality Problems Problem Solving Software Problems Hardware Problems This information is valid for the United States and Canada Service and SupportEast Okidata Regional Service CenterFaxable Facts Canada Okidata Service Centers contd CentralPurchasing Supplies Limited Warranty Overnight Exchange Okidata Service Centers Index Users Guide Okipage 6e Emergency For more information, contact Okidata atHazardous Ingredients Physical DataHealth Hazard Data Fire and Explosion Hazard DataCarbon black PolypropyleneSafe Handling and Use Spill Cleanup and DisposalReactivity Data Stability Stable June