Epson CX5400 manual Troubleshooting, Error Messages

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Troubleshooting

The solutions are for problems that happen when using this product stand alone. Refer to the online Reference Guide on detailed solutions for printing, scanning, print quality, or computer-related problems.

Error Messages

You can identify many common problems using the Error light and error messages on your Control Panel. If this product stops working and the Error light is on, use the following table of error messages to diagnose the problem, and then try the recommended solution.

Error Messages	Problem	Solution

Quality&Paper	B&W copy button	Press the Stop button and
setting is not	is pressed with the	then change Quality&Paper
acceptable for B&W	Photo quality	settings.
copy. Press the	setting.
Stop button.

No XXX ink	The ink cartridge	Press the x Color Copy button
cartridge --->	indicated in the	and then open the scanner
Press the Color	message is not	unit by following the
copy button to	installed.	messages to install the ink
install new ink		cartridge. See the Setup
cartridge.		Sheet for instructions.

XXX ink out --->	The ink cartridge	Press the x Color Copy button
Press the Color	indicated in the	and then open the scanner
copy button to	message is empty.	unit by following the
begin replacing		messages to replace the
the ink cartridge.		empty cartridge. See
		“Replacing an Ink Cartridge”
		on page 26.

38Troubleshooting

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Contents Page Stylus CX Parts Copy Guide Page Contents Troubleshooting When choosing a place for this product Safety InstructionsSafety Instructions When choosing a power source When handling ink cartridgesDo not touch this part When using this product When using the LCD panelPage Lights Control Panel FunctionsLCD Panel Buttons Overview of the Basic Procedure CopyingPage Loading Paper Page Always keep the document table clean Placing a DocumentPage Copying in a Variety of Formats Copying without marginsPage Copying with small margins Copying Copying an image multiple times on one sheet Copying several pages on one sheet CCautionChanging the Copy Settings Setting the number of copiesSelecting paper type and copy quality Selecting paper sizeMaking copies lighter or darker Reducing or enlarging copies automaticallyCanceling copying Reducing or enlarging copies manuallyChecking the Ink Supply Replacing Ink CartridgesAbout Ink Cartridges Precautions on Ink Cartridge Replacement Ink drop iconReplacing an Ink Cartridge When the ink is empty Page Page Maintenance and Transporting Checking the Print Head NozzlesGood sample Print head needs to be cleaned Cleaning the Print Head Page Aligning the Print Head Maintenance and Transporting Transporting This Product Maintenance and Transporting Troubleshooting Error MessagesError occurs at Press the x Color Copy button If the jammed paper is not ejected Copied Image is Improperly SizedClearing the Jammed Paper Troubleshooting Regional Customer Services Contacting Customer SupportFor users in the United Kingdom and the Republic of Ireland For users in the Middle EastFor users in Scandinavia For users in South AfricaFor user in Italy For user in FranceFor user in Germany For users in Spain For users in PortugalProduct Specifications Product SpecificationsElectrical EnvironmentalScanning MechanicalPrinting Paper specifications PaperPremium Semigloss Photo Paper Printable area Appendix Menu Items