Troubleshooting
Print Quality is Poor or Contains Errors
Problem
Possible Cause
Try This
Ink does not eject | Ink tank is not seated | Check that the ink tanks are firmly seated in the print head and reseat them if | ||||
properly/Printing is | properly | necessary. |
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Blurred/ Colors are |
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Print head nozzles | Print the nozzle check pattern to check for uneven ink output. | |||||
Wrong / White | ||||||
clogged | See "Printing the Nozzle Check Pattern" on page 26. | |||||
Streaks appear / | ||||||
| When a specific color is missing from the nozzle check pattern, clean the print | |||||
Printed Ruled Lines |
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are Displaced |
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| If ink supply is uneven: See "Print Head Cleaning" on page 28. | |||||
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| Media not loaded with | Check that your paper is loaded with the correct print side facing up. | ||||
| the | Note | Follow the instructions packaged with your specialty media for | |||
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| loading and handling. | |
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| Incorrect paper type |
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| On the Main tab, confirm that the Media Type selected matches the paper | ||||
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| loaded. |
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| In the Print dialog box, confirm that the Media Type selected matches the | ||||
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| paper loaded. |
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| Print Quality not set | Be sure to set the Print Quality setting to High for Windows or Fine for | ||||
| properly | Macintosh. |
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| On the Main tab, click High for the Print Quality setting. | ||||
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| 1. Select Manual in the Print Mode | ||||
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| then click Details. | ||||
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| 2. Click the Quality icon and then drag the Print Quality slide bar to the Fine | ||||
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Printed Paper Curls | Paper being used is | Use High Resolution Paper or Photo Paper Pro to print images that require a | ||||
or Ink Blots | too thin | lot of ink (i.e. pictures with intense colors or photographs). | ||||
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| Color Intensity setting | Reduce the Intensity setting in the printer driver and try printing again. | ||||
| is too high |
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| 1. Open the Printer Properties dialog box. | ||||
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| 2. On the Main tab, select Manual for Color Adjustment, and then click Set. | ||||
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| 3. Drag the Intensity slide bar to adjust the intensity. |
1.Open the Print dialog box.
2.In the Print Mode
3.Click the Color icon, then drag the Intensity slide bar to set the intensity.
| Paper feed roller is | Clean the paper feed roller. | ||
| dirty | See "Paper Does Not Feed Properly" on page 45. | ||
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Printed Surface is | Inappropriate paper | Check to see if the paper you are printing on is too thick or curled. | ||
Scratched | type used | See "Print Media to Avoid" on page 4. | ||
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| Note that smudging may occur at the top and bottom edges of the paper when | ||
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| using Borderless Printing. Ensure that the paper you are using is compatible | ||
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| with Borderless Printing. | ||
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| See "Media Types Suitable for Borderless Printing" on page 21. | ||
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| See "Media Types Suitable for Borderless Printing" on page 23. |
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