
Troubleshooting
Paper Does Not Feed Properly
Problem
Possible Cause
Try This
Paper Does Not Feed Properly
| Remove packaging | Make sure all packaging materials have been removed from the sheet feeder slot. | ||||
| material | Open the printer cover and remove any materials inside the printer. | ||||
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| Paper jams | 
 | 1. Gently pull the jammed paper out of the sheet feeder slot or the paper output | |||
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 | slot, whichever is easier. | ||
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 | • If the paper tears and some of it is left in the printer, turn the printer off, then | ||
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 | open the front cover and remove the piece of paper. Do not touch internal | ||
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 | parts in the printer. If you cannot reach or remove the torn paper, do not | ||
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 | attempt to disassemble the printer yourself. Contact the Customer Care | ||
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 | Center. | ||
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 | • If you cannot extract the paper, turn the printer off, and then turn it back on. | ||
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 | The remaining paper will be ejected automatically. | ||
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 | 2. | Close the front cover and reload the paper into the sheet feeder, then press the | |||
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 | RESUME/CANCEL button on the printer. | ||
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| Paper feed roller | Follow the steps described below to clean the paper feed rollers. | ||||
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 | 1. | Ensure the Printer is on and there is no paper loaded in the printer. | |||
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 | 2. | Open the Printer Properties dialog box. | |||
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 | 3. | Click the Maintenance tab. | |||
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 | 4. | Click Roller Cleaning. | |||
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 | 5. | The confirmation message is displayed. | |||
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 | Follow the instruction on the screen. | ||
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 | 1. | Ensure the Printer is on and there is no paper loaded in the printer. | |||
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 | 2. | Open the Page Setup dialog box. | |||
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 | 3. | Click Utilities.... | |||
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 | 4. | Select Cleaning from the  | |||
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 | 5. | Click Roller Cleaning. | |||
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 | 6. | The confirmation message is displayed. | |||
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 | Follow the instruction on the screen. | ||
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| Inappropriate paper | Check to see if the paper you are printing on is too thick (17 lbs to 28 lbs), or | ||||
| type | curled. | ||||
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 | See "Print Media to Avoid" on page 4. | ||||
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