Canon 250, 350 quick start Troubleshooting, When an Error Occurs

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Troubleshooting

Troubleshooting

This section provides troubleshooting tips for the most common printing problems. Troubleshooting usually falls into one of the following categories.

•"Cannot Install the Printer Driver" on page 42

•"Print Quality is Poor or Contains Errors" on page 43

•"Troubleshooting Printer Hardware" on page 44

•"Paper Does Not Feed Properly" on page 45

•"Handling Error Messages" on page 46

•"An Error Message Appears on the Screen" on page 47

Refer to the User's Guide for additional information on topics not covered in this section.

Note If you encounter any problem during installation or operation of your printer, quickly scan all topics to find a solution. If the problem persists, contact the Customer Care Center at (757) 413-2848. See "Canon offers a full range of customer technical support options" on page 59. A TDD service (telephone device for the deaf) is also available at (866) 251- 3752.

When an Error Occurs

The BJ Status Monitor opens and displays a message. Take the appropriate action described in the message.

The message may vary depending on your operating system.

zWhen using Windows Me or Windows 98, click the Guide tab and follow the on-screen instructions.

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Contents Color Bubble Jet Printer Quick Start Guide Copyright Contents Contents Turning on the Printer Press the Power buttonBasic Printing Flatten the four corners of the paper before loading it Loading Paper„ Print Media to Avoid „ Loading the Print MediaLoad the paper Basic Printing Prepare to load paper„ Canon Specialty Media Using Specialty Media„ Photo Quality Media DocumentsClick Preferences or Properties Printing with WindowsPrint the document Basic Printing Specify the required settingsCreate a document or open a file to print Select Paper Size Printing with MacintoshBasic Printing Select the Canon i350/i250 icon Accessing Printer DriverYour application, select the command to print a document Advanced Printing„ Adjusting Print Quality Adjusting Print Quality for Photographs„ Improving the Quality of Printed Images Open the Printer Properties dialog box To manually adjust Print Quality settingsSee Printing with Macintosh on To automatically optimize the image To use Vivid Photo option To reduce noise from images taken with a digital camera Click Add to Profiles „ Saving and Recalling Driver SettingsClick the Profiles tab Enter the new settings in Profiles Click OK Click OK on the Profiles tabClick Apply Enter the print settings to registerClick OK Click Close in the Register Settings dialog box Advanced Printing Open the Print dialog boxUsing Printer Driver Options „ Easy-PhotoPrint Windows/Macintosh Using the Bundled Software„ Easy-WebPrint Windows Start Easy-PhotoPrint Printing Photographs with WindowsSelect photographs Click the 3. Layout/ Print tab Select Borderless full Select the paperSelect the layout Selection tabPrinting Photographs with Macintosh Click the 2. Paper Selection Printing the Nozzle Check Pattern on When Printing Becomes Faint or Colors are IncorrectPrinting Maintenance Print Head Deep Cleaning onPrint the Nozzle Check Pattern Printing the Nozzle Check PatternClick Nozzle Check „ Examining the Nozzle Check Pattern Start Print Head Cleaning Print Head CleaningSelect Cleaning from the pull- down menu Click Cleaning Start Print Head Deep Cleaning Print Head Deep CleaningSee Replacing an Ink Tank on Printing Maintenance Print the pattern Aligning the Print HeadPrinting Maintenance Align the Print Head Printing Maintenance Print the pattern „ Replacing an Ink Tank Replacing an Ink TankRemove the empty ink tank Insert the ink tank Printing Maintenance Prepare a replacement ink tankClose the front cover Check the message, and click Yes or OK „ Resetting the Ink CounterSelect the replaced ink tank, and click OK Resetting the Ink Counter in Printer Properties dialog box „ How Low Ink Warning Setting WorksClick Ink Counter Reset How to Display Low Ink Warning Correctly When an Error Occurs TroubleshootingCD-ROM icon Cannot Install the Printer DriverSee Print Media to Avoid on Print Quality is Poor or Contains ErrorsSee Printing the Nozzle Check Pattern on See Paper Does Not Feed Properly onDocuments in the Printer menu Troubleshooting Printer HardwarePaper Does Not Feed Properly Click Roller CleaningClick Utilities Number Flashes Possible Cause Try This Handling Error MessagesUninstall An Error Message Appears on the ScreenOn the Maintenance tab, click Low Ink Warning Setting See Resetting the Ink Counter onReplacement and click Send On the Maintenance tab, click Low Ink Warning Setting icon Troubleshooting Appendix Installing the Printer Driver when using Mac OSUser’s Guide Table of Contents Printer SpecificationsUSB interface Plain paper mode with Windows XP printer driverBJ Printer Driver Systems Requirements Additional Systems Requirements for Users GuideSafety Precautions Close to a heating source When moving the printer, carry the printer at both endsService Choosing a locationColor Printer Model K10228 i350/i250 Regulatory InformationCanon Limited Warranty --- USA Only Canon U.S.A., Inc One Canon Plaza Lake Success, NY Appendix Index Index11, 26

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