Canon 250, 350 quick start An Error Message Appears on the Screen, Uninstall

Page 49

Troubleshooting

An Error Message Appears on the Screen

Problem

Possible Cause

Try This

 

 

Printer not ready

The POWER lamp will flash green when the printer is warming up or when a print

 

 

 

job is being sent to the printer. It will glow a steady (non-flashing) green when it

Error Writing /

is ready for use or when the print job is completed.

Output to USBxxx

 

 

 

 

 

 

 

 

Paper is not loaded

Load paper and press the RESUME/CANCEL button.

 

 

 

 

 

 

Faulty connection

Ensure that the printer cable is securely connected to the computer.

 

 

 

Note

If you are using a switching hub or other device, disconnect the

 

 

 

 

printer and reconnect it directly to the computer and try

 

 

 

 

printing again.

 

 

 

 

If successful, the problem may have been with the device.

 

 

 

 

There could also be a problem with the cable(s). Replace the

 

 

 

 

cable(s) and try printing again.

 

 

 

 

 

 

Printer port error

Verify the printer port status.

 

 

 

Double-clickUniversal Serial Bus (USB) controllers on the Device Manager

 

 

 

dialog box, then double-click Canon i350/Canon i250 to see the status.

 

 

 

Refer to the User's Guide for instructions on how to verify the status.

 

 

 

 

 

 

Printer port

Confirm that the destination Printer Port is set to USB PRNnn (Canon i350/

 

 

settings and printer

Canon i250) or USBnn (Canon i350/Canon i250) (where nn represents a

 

 

interface do not

number).

 

 

 

match

If the settings are not correct, follow the procedures described in the Easy Setup

 

 

 

Instructions and reinstall the printer driver.

 

 

 

Refer to the User’s Guide for instructions on how to verify status and the correct

 

 

 

action to take.

 

 

 

 

 

 

 

Printer driver is not

Uninstall then reinstall the printer driver.

 

 

installed properly

1. Click Start, and select All Programs (or Programs), Canon i350/Canon i250,

 

 

 

 

 

 

and Uninstall.

2.Follow the on-screen instructions to uninstall driver.

3.Follow the procedures described in the Easy Setup Instructions and reinstall the printer driver.

 

 

 

Not enough

Increase available memory by closing any other applications currently running.

 

 

 

 

 

 

memory

 

 

“Error No.: X202”

 

 

 

 

 

 

 

 

 

 

 

 

 

Printer driver fault

Uninstall, then reinstall the printer driver.

 

 

 

 

Refer to the User’s Guide for instructions on how to uninstall the printer driver.

“Error No.: X203”

 

 

 

 

 

 

 

 

 

 

 

 

Printer not ready

If the POWER lamp is off, turn the printer on.

 

 

 

 

If the POWER lamp is flashing green, the printer is initializing. Wait until the

“Error No.: X300”

 

 

POWER lamp stops flashing.

 

 

 

 

 

 

 

 

 

 

 

 

Printer not properly

Ensure that the printer is securely connected to the computer.

 

 

 

connected

Note

If you are using a switching hub or other device, disconnect

 

 

 

 

 

 

 

 

 

the printer and reconnect it directly to the computer and try

 

 

 

 

 

printing again.

 

 

 

 

 

If successful, the problem may have been with the device.

 

 

 

 

 

There could also be a problem with the cable(s). Replace the

 

 

 

 

 

cable(s) and try printing again.

 

 

 

 

 

 

 

 

Printer not selected

1. From the Apple menu, select Chooser.

 

 

 

in Chooser

2. Click the i350/i250 icon and ensure that the i350/i250 is selected as the

 

 

 

 

 

 

 

 

target connection. If not, select it.

 

 

 

 

Note

If the problem persists, delete all unnecessary documents

 

 

 

 

 

from the Extensions and Control Panels folder.

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Contents Color Bubble Jet Printer Quick Start Guide Copyright Contents Contents Turning on the Printer Press the Power buttonBasic Printing „ Print Media to Avoid Loading Paper„ Loading the Print Media Flatten the four corners of the paper before loading itLoad the paper Basic Printing Prepare to load paper„ Photo Quality Media Using Specialty MediaDocuments „ Canon Specialty MediaClick Preferences or Properties Printing with WindowsPrint the document Basic Printing Specify the required settingsCreate a document or open a file to print Select Paper Size Printing with MacintoshBasic Printing Your application, select the command to print a document Accessing Printer DriverAdvanced Printing Select the Canon i350/i250 icon„ Adjusting Print Quality Adjusting Print Quality for Photographs„ Improving the Quality of Printed Images Open the Printer Properties dialog box To manually adjust Print Quality settingsSee Printing with Macintosh on To automatically optimize the image To use Vivid Photo option To reduce noise from images taken with a digital camera Click the Profiles tab Enter the new settings in Profiles „ Saving and Recalling Driver SettingsClick OK Click OK on the Profiles tab Click Add to ProfilesClick OK Click Close in the Register Settings dialog box Enter the print settings to registerAdvanced Printing Open the Print dialog box Click ApplyUsing Printer Driver Options „ Easy-PhotoPrint Windows/Macintosh Using the Bundled Software„ Easy-WebPrint Windows Start Easy-PhotoPrint Printing Photographs with WindowsSelect photographs Select the layout Select the paperSelection tab Click the 3. Layout/ Print tab Select Borderless fullPrinting Photographs with Macintosh Click the 2. Paper Selection Printing Maintenance When Printing Becomes Faint or Colors are IncorrectPrint Head Deep Cleaning on Printing the Nozzle Check Pattern onPrint the Nozzle Check Pattern Printing the Nozzle Check PatternClick Nozzle Check „ Examining the Nozzle Check Pattern Start Print Head Cleaning Print Head CleaningSelect Cleaning from the pull- down menu Click Cleaning Start Print Head Deep Cleaning Print Head Deep CleaningSee Replacing an Ink Tank on Printing Maintenance Print the pattern Aligning the Print HeadPrinting Maintenance Align the Print Head Printing Maintenance Print the pattern „ Replacing an Ink Tank Replacing an Ink TankRemove the empty ink tank Insert the ink tank Printing Maintenance Prepare a replacement ink tankClose the front cover Check the message, and click Yes or OK „ Resetting the Ink CounterSelect the replaced ink tank, and click OK Resetting the Ink Counter in Printer Properties dialog box „ How Low Ink Warning Setting WorksClick Ink Counter Reset How to Display Low Ink Warning Correctly When an Error Occurs TroubleshootingCD-ROM icon Cannot Install the Printer DriverSee Printing the Nozzle Check Pattern on Print Quality is Poor or Contains ErrorsSee Paper Does Not Feed Properly on See Print Media to Avoid onDocuments in the Printer menu Troubleshooting Printer HardwarePaper Does Not Feed Properly Click Roller CleaningClick Utilities Number Flashes Possible Cause Try This Handling Error MessagesUninstall An Error Message Appears on the ScreenOn the Maintenance tab, click Low Ink Warning Setting See Resetting the Ink Counter onReplacement and click Send On the Maintenance tab, click Low Ink Warning Setting icon Troubleshooting Appendix Installing the Printer Driver when using Mac OSUser’s Guide Table of Contents Printer SpecificationsBJ Printer Driver Systems Requirements Plain paper mode with Windows XP printer driverAdditional Systems Requirements for Users Guide USB interfaceSafety Precautions Service When moving the printer, carry the printer at both endsChoosing a location Close to a heating sourceColor Printer Model K10228 i350/i250 Regulatory InformationCanon Limited Warranty --- USA Only Canon U.S.A., Inc One Canon Plaza Lake Success, NY Appendix Index Index11, 26
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