Canon BJ-230 user manual Operational Problems, Printer Does Not Turn On

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Windows Problems

Printer Prints Garbage or Does Not Print

Large Gaps Appear Between Text or Graphics

Envelopes Do Not Print Correctly in Word for Windows

NOTE: If you have a problem with your printer and you cannot resolve it by referring to the information in this chapter, contact the Canon help desk at 1-800-423-2366. Attempting to repair the printer yourself may void the warranty.

Operational Problems

This section contains problems and solutions related to the operation of your hardware. Try the solutions in the order listed.

The Printer Does Not Turn On

If you turn on the printer and the indicator lights do not come on, the printer is probably not getting power. Turn off the printer and follow these steps:

1.Make sure the power cord is plugged securely into the AC power receptacle on the back of the printer.

2.Make sure the power cord is plugged securely into the wall outlet. If the power cord is connected to a power strip, make sure the power strip is connected to the outlet and turned on.

3.Turn on the printer. When the printer is connected properly, the POWER, ON LINE, and HQ (and/or HS) indicators light, and the print head is in the home position. If nothing happens, call the Canon help desk.

Indicators Light, Printer Does Not Print

If the printer is getting power, but still does not print, there may be a problem with the printer or its communication with your computer. Follow these steps to determine the problem:

1.Make sure the printer is on-line. If the ON LINE indicator is not green, press the ON LINE button. Then try printing.

2.Check the interface cable connection. Make sure you have connected the correct interface cable to your computer and that the connections are secure.

3.Make sure paper is loaded properly in the sheet feeder.

4.Run one of the test prints described in Chapter 4, Using the Operator Panel. If this prints, the problem is in the communication between the printer and your computer.

5.Make sure the computer is set up correctly for your printer.

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Contents BJ-230 Contents Glossary Index Chapter Introduction Features and BenefitsContents Using This ManualCustomizing the Printer TroubleshootingCustomer Support ConventionsServicing the Printer Unpacking the Printer Chapter Setting Up the PrinterChoosing a Location for Your Printer Page From the Front Examining the PrinterPaper selection feeder Sheet feederPaper guide Paper restInside the Printer Dip switch coverAC power receptacle From the BackPaper thickness lever Installing the Ink CartridgeAssembling the Printer Ink cartridge holderPage Page Page Page Automatically Feeding Paper Chapter Loading PaperPage Page Printing On Envelopes Page Page Manually Feeding Thick Paper or Transparencies Loading Paper in Landscape Orientation Page Pausing a Print Operation Chapter Using the Operator PanelTurning On the Printer Feeding Paper Selecting a Print ModeTop margin Inch Left margin Print width max Selecting Reduction ModesPage Self Test Printing the Test PrintsStarting the test Font ListStopping the test Performing Automatic Line Feeds Setting Up Windows for Your Printer Chapter Using the Printer With SoftwareInstalling the Printer Driver Page Windows Printer Setup Within Windows Page Page Options Printing a DocumentSelecting a Printer Driver Setting Up Other Software ApplicationsSelecting a Printer Control Mode Printer Control Mode Font design/typeface BJ-10 Epson LQ Software and Printer Compatibility Printer Control Mode Print Style BJ-10 Epson LQChapter Maintaining the Printer Cleaning the PrinterReplacing the Ink Cartridge Installing the Ink Cartridge Page Page Storing Ink Cartridges Cleaning the Print HeadTransporting the Printer Chapter Troubleshooting Indicators Light, Printer Does Not Print Operational ProblemsPrinter Does Not Turn On Error Light Is On On LINE, HS, and HQ Indicators Are BlinkingPrint Head Moves, Ink Does Not Appear Multiple Sheets Load Into Printer Paper Does Not Load Into PrinterPaper Is Loaded Skewed Printing Is Skewed Paper Does Not Eject After Printing Envelopes Do Not LoadPaper Jams Occur Print Quality ProblemsSmudges on Back of Printed Print Density is LowPrint Is Not Clear Characters Are Blurred or SmudgedInk-stained Areas Print Head Needs CleaningCharacters Appear Jagged Irregular Print QualityPrinting Beyond Edge Ink Cartridges Continually Run Out of InkPrintout is Wrong Characters on Screen Do Not Match Printed CharactersPrinting Incorrect Number of Lines on Printout Does Not Match Paper SizeLarge Gaps Appear Between Text of Graphics Printer Prints Garbage or Does Not PrintEnvelopes Do Not Print Correctly Function Setting Factory Default SettingsChapter Customizing the Printer Changing a DIP Switch Setting DIP Switch SettingsDIP switch Function BJ-10 ModeDIP switch7 DIP switchExample Epson LQ ModeOFF DIP switches Typeface DIP switch 6, 7DIP switches Character set DIP switches 9, 10DIP switch Function Appendix a Printer Specifications Page Line Feed Speed Printing SpeedPrinting Direction Printing WidthCharacters per Mode Pitch Line DIP SwitchOperating Environment Power SourceGraphic Image Print Acoustic Noise LevelWeight DimensionsBJ-10 Command Summary Appendix C Printer Mode Command Summaries Character SetsBasic Control Codes Decimal Hexadecimal ESCape Sequence CodesESC E ESC T Alternate Graphics Mode CodesMiscellaneous Control Codes BJ-10 Character SetsUSA Code Multilingual Code Multilingual Code Epson LQ Command Summary ESC SI ESCape Sequence CodesESC =