Wacom DTU-1931 user manual Troubleshooting on

DTU193_Manual.fm Page 34 Monday, September 15, 2008 2:42 PM

You notice a delay at the beginning of pen or inking strokes.

Open the Wacom Tablet control panel and go to the PEN tab. Try decreasing the TIP DOUBLE CLICK DISTANCE. If that does not work, try dragging the TIP DOUBLE CLICK DISTANCE slider to the OFF position in order to turn off double-click assist.

You have to press hard with the pen when clicking, drawing, or writing.

Open the Wacom Tablet control panel and go to the PEN tab.

Move the TIP FEEL slider toward SOFT, or select the DETAILS... button and decrease the SENSITIVITY and CLICK THRESHOLD settings.

The pen tip does not	Be sure you are using the pen that originally came with your
function.	DTU-1931. Other pens may not function properly on the pen display.
	Check the control panel’s PEN tab and verify that a CLICK function is
	assigned to the pen tip.
	Make sure the status LED lights blue when the tip is pressed. If the
	LED does not light, verify that the USB cable is plugged into an
	active port on your computer or on a USB hub.
	If the LED still does not light, you may have defective hardware (see
	Troubleshooting on page 28).
The pen tip and screen	Open the Wacom Tablet control panel and select the CALIBRATE tab.
cursor do not properly	Continue with Calibrating the DTU-1931on page 23.
line up.
Changing the function	Make sure you change the settings for the pen and application that
settings for the pen has	you are using. See the electronic Software User’s Manual for details
no effect.	on working with application-specific settings.
The pen side switch	Be sure you are using the pen that originally came with your
does not work.	DTU-1931. Other pens may not function properly on the pen display.
	Be sure to press the side switch when the pen tip is within 5 mm
	(0.2 inch) of the pen display’s active area – do this without pressing
	down on the pen tip.
	In the Wacom Tablet control panel, verify that the side switch is set to
	the proper function you are expecting to occur for the application and
	tool you are using.
	Check also the SIDE SWITCH MODE. If CLICK & TAP is selected, you
	will need to first press the side switch then touch the pen tip to the
	tablet surface in order to perform a click function.
	Make sure the status LED lights blue when you press the side switch.
	If not, verify that the USB cable is plugged into an active USB port on
	your computer or on a USB hub; the LED will not light if the USB
	cable is not plugged into an active port.
	If the LED does not light, you may have defective hardware (see
	Troubleshooting on page 28).
The screen cursor	Make sure the Wacom tablet driver has loaded properly by opening
moves but it does not	the Wacom Tablet control panel. If the driver did not load you will see
jump to the pen tip	an error message. If an error message appears, reboot your
location when the pen is	computer. If the problem persists, refer to the Installation instructions
placed on the display	and reinstall the Wacom tablet software. (For Macintosh, you must
screen, and it does not	restart your computer after installing the Wacom tablet driver for
follow the pen tip when	proper tablet operation.)
the pen is moved across	If you have customized the side switch on your pen to toggle between
the display.
	pen mode and mouse mode, make sure that your pen display is
	operating in pen mode.

Troubleshooting

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