Wacom DTU-1931 user manual PEN Tablet Troubleshooting, General Problems

DTU193_Manual.fm Page 33 Monday, September 15, 2008 2:42 PM

PEN TABLET TROUBLESHOOTING

If you encounter problems with the DTU-1931 pen display tablet, see the following tables.

Your problem may be described here, and you can try the solution offered. Be sure you refer to the DTU-1931 Read Me file for the latest information.

For additional information, visit Wacom’s web site at http://www.wacom.com/productsupport.

GENERAL PROBLEMS

The computer does not have an available USB port.

Check if there is an available USB port on a USB hub. If not available you will need to add a USB hub or USB card.

A USB device plugged	1.	Make sure the pen display itself is properly connected to a
into one of the pen		working USB port on your computer.
display’s integrated USB	2.	Then be sure the pen display is powered on and that the power
ports does not function.
		LED lights blue. The DTU-1931 contains a powered USB hub
		and the integrated USB ports will not work when the power is off.
	3.	If the USB device does not work, try plugging it into a USB port
		directly on your computer.
	4.	If your USB device is still not functioning properly, please contact
		the manufacturer for that particular device.
The pen display power	Make sure the pen display power switch is turned on.
LED is off.	Check that the AC power adapter is plugged into both the pen display
	and an active power outlet.
	Use only the power adapter that came with the pen display; other
	adapters may cause damage to your product.
The pen works only in	The tablet driver software was not installed or did not load properly.
mouse mode, and does	Make sure the tablet driver software is installed and functioning.
not draw or write with
	Install the pen tablet driver software in accordance with the
pressure sensitivity.
	instructions found in the Installation section of this guide.

The pen does not draw or write with pressure sensitivity.

Some applications require that you turn on the pressure capabilities within the application or selected tool before the pen will respond as a pressure-sensitive tool.

Verify also that your application supports pressure sensitivity.

Clicking is difficult.	Open the Wacom Tablet control panel and go to the PEN tab.
	Try using a lighter TIP FEEL.

The pen selects everything or will not stop drawing.

Open the Wacom Tablet control panel and go to the PEN tab. Move the TIP FEEL slider toward FIRM or select DETAILS... and increase the CLICK THRESHOLD setting. If this does not help, see Testing your pen on page 30.

Double-clicking is	Be sure you are quickly tapping the display screen twice in the same
difficult.	place on the pen display tablet’s active area. Wacom recommends
	using the side switch to double-click.
	Open the Wacom Tablet control panel and go to the PEN tab.
	Try increasing the TIP DOUBLE CLICK DISTANCE or using a lighter TIP
	FEEL.
	Windows: Try setting your system to launch programs with a single
	click. See Basic pen operations on page 20.
The eraser (when	Open the Wacom Tablet control panel and go to the ERASER tab.
equipped) selects	Move the ERASER FEEL slider toward FIRM, or select the DETAILS...
everything or will not	button and increase the CLICK THRESHOLD setting. If this does not
stop erasing.	help, see Testing your pen on page 30.
	Troubleshooting
	Page 33