Troubleshooting Tips | Canon DZ3600u guide

Troubleshooting Tips

Please confirm the following points before contacting the dealer if you en- counter any difficulties operating the equipment or software programs.

Presentation Software Will Not Start

•Is the DZ-3600U’s power turned on? (P.28)

•Is the USB cable connected correctly? (P.17)

•Is the software correctly installed? (P.19)

The Computer Monitor Is Blank

•Is the computer connected correctly to its monitor and the projector? (P.17)

•Have the input sources for the computer monitor and projector been correctly selected?

Images Are Not Displaying on the Video Monitor

•Is the DZ-3600U, video monitor and/or projector power turned on? (P.28)

•Are all the devices connected correctly? (P.17)

•Has an external input device (EXT In 1 or EXT In 2) been selected as the current image source? (P.98)

•Have the input sources for the video monitor and projector been correctly selected?

Images Are Not Displaying Smoothly

•Because of the limitations imposed by the transfer rate of the USB cable, the movement of real-time images will be somewhat irregular on the computer display. To view real-time images without the time lag, connect a video monitor or projector directly to one of the output ports on the DZ-3600U. The video output, nevertheless, will still not be entirely smooth in the negative, flip, mirror, monochrome, or grayscale modes, or at the High Clarity display resolution setting in the preview mode. Moreever, the images may momentarily distort when switching between modes. This is not a malfunction.

The Toolbar and Status Bar Have Vanished

•Move the mouse cursor to the top of the window. They will temporarily reappear. (P.45)

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Canon DZ3600u manual Troubleshooting Tips

Contents

DZ-3600U Introduction Copyright Compliance How to Use the Guides FDA Regulation Safe Use of the Equipment DZ-3600U Digital Document Camera FCC Notice Important Safety Instructions Safe Use of the Equipment Safe Use of the Equipment As a Presentation Tool La Carte Menu DZ-3600U Applications As a Conventional Visualizer As a Scanner for 3-D Objects Table of Contents Chapter Operating without a Computer Chapter Troubleshooting Setup for Operation with a Computer Connecting to a Power Source Computer Connecting to a Computer CPU Computer System Requirements Confirm that the main unit’s power is off Installing the Software Click the Next button Place the software CD-ROM into the computer’s drive Installing the Software Turn off the computer, its monitor and any other peripherals Click the Finish button Important Instructions for the Remote Control Check the Battery Charge Prior to Use Aim the Remote Control at the Camera Head Mastering Basic Operations Assembly Camera arm will now float freely Turn on the power of each device in the correct sequence Turning On the Power Starting the Software Placing Objects Few of the Basics Press the W button in the same manner Zooming Capturing Images Press the Capture button on the remote control Rotating Captured Images Press the Rotate button on the remote control Click the closebox at the extreme right of the toolbar Closing Software ProgramsMove the mouse cursor close to the top of the window Click the No button Turn off the power on the devices in the correct sequence Turning Off the Power Knock-Down Transport Precaution An Introduction to the Features Two Programs to Install About the Bundled SoftwareDZ-3600U Presentation Software DZ-3600U Twain Driver Preview Mode Preview Mode and Still Mode Still Mode Toolbar and Status Bar ToolbarStatus Bar Move the mouse cursor to the top of the window Display ToolbarHide Toolbar Status Bar Display/Hide the Toolbar and Status Bar Capturing Images Capturing ImagesPress the Capture button Click the button Selecting the Capture Resolution Selecting the Capture ResolutionPress the Resolution button Selecting Capture Resolution Switching to Preview Mode Switching to Preview ModeStill mode, press the Preview button Preview mode, press the Preview button Selecting the Display Resolution Display resolution and display rate will change Saving Images Click Save History Saving Images As Presentation Software Files Click Export Current Image Saving Just the Displayed Image Click Export All Images Saving All Images and the Html Index Saving Images Click Open History Opening Saved Images Display to Previous Next Image Forwarding/Reversing the Preview StillDisplay to the Next Image To Reverse To Forward the Display to the Next Image To Reverse Display to Previous Image To Select a Previously Captured Image from the List List Adjusting the Display Size of Preview Images Zoom OutZoom Press the button Changing the Display Size of StillCaptured Images Fit to Width Click the arrow here and select a size from the list Select a Display Size Darker Brighter Preview Images Click Button Press Adjusting BrightnessDarkerBrighter Turn the Brightness dial To Adjust the Focus to a More Distant Setting To Adjust the Focus to a Closer SettingTo Turn Autofocus On/Off To Turn Autofocus On Off Turn the Detail dial Adjusting Detail Adjusting the Color Balance of Preview Images Adjusting the Color Balance Resetting White Balance Restoring Auto Adjusting the Orientation of Preview Images Rotating Display DegreesPress the Rotate button To Rotate Degrees To Restore Original Orientation Rotating Captured Images To Rotate an ImageTo Rotate the Image Degrees at a Time To Select an Angle Rotate the Image To Switch to Color/ Grayscale/ Monochrome Mode To Switch to Color/Grayscale Monochrome ModePress the Color button Press the Lights button To Turn Front Lights Backlight On/Off To Turn the Front Lights and Backlight On/Off To Switch to Negative Mode Shooting NegativesPress the Nega button Press the Flip button Press the Reset buttonReversing or Inverting Images To Flip the Image Point the Lens Desired Direction Turn Off Closeup Press the Flip and Mirror ButtonsMove the slider to the Off position Displaying the Finger Pointer Using the Finger PointerTo Show/Hide the Finger Pointer To Show/Hide Finger Pointer Press the appropriate cursor button To Move the Finger PointerTo Move Finger Pointer Moving the Finger Pointer Press the APP button on the remote control Interfacing with PowerPointTo Switch between Programs Switching between Application Programs Controlling Slides To Advance/ Reverse a Slide Selecting the Input Device Scanning Images with Twain Driver Using Twain Driver Scanning Images with Twain Driver Operating without a Computer Video Cable Connecting to a Video Monitor or Projector Ensure that the main unit and other devices are turned off BNC Video Cable Connecting to Other Image Input Devices External Input Device Connecting to an External Input Device Turning Off the Power Assembly, Knock-Down and Power On/OffAssembly and Knock-Down Turning On the Power Control Panel Button Functions Remote Control Flip Button Reset ButtonCloseup Lens Switch Camera Head Displaying Images from External Input Devices To Receive Images from an External Input DevicePress the EXT In button Troubleshooting Troubleshooting Tips Coloration Is Off Processing Speed of Other Application Programs Has SlowedImages Are Too Bright or Dark Focus Is Off Images from External Input Devices Are Not Displaying Remote Control Will Not WorkLines Are Appearing in Captured Images Images Are Inverted or Reversed 103 Error Messages Correct 104 105 Appendix Remove the plastic wrap from around the main unit 106 Removing the Equipment from the Box 107 108 Packing List 109 Changing the Remote Control Batteries Main Unit Components Guide Back Panel of the Main Unit Indicator/Dial Power Indicator Brightness DialPreview Button/Indicator Focus Button Indicator 113 Capture ButtonBrightness Button Lights Button Finger Pointer Button Rotate Button 114 Mirror Button 115 Toolbar Preview Mode 116 Toolbar Still Mode 117 Specifications 118 Glossary 119 Twain 120 Index Index 121 122 A. -- Canon U.S.A., INC. NEW York Office