Appendix
Troubleshooting Tips
This section assists you with problems you may encounter while installing the
Trouble accessing the Internet
We recommend connecting a PC either directly or through a switch to the Port 1 of the
Once you have connected please verify that the IP configuration information in the Network page is correct. Some other items to try:
•Ping the Port 2 interface of the
•Ping the DNS server for your network. Sometimes connectivity problems occur when the domain name being used cannot be mapped to the proper IP address.
•Ping a well known address on the Internet.
•Ping the IP address of the softswitch.
No dial tone
If don't hear a dial tone when off hook:
•Check the configurations on the VoIP ALG page.
•Make sure the ALG registration code is configured.
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