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Polycom 6400-S manual Appendix, Troubleshooting Tips

Models: 6400-S

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Appendix

Troubleshooting Tips

This section assists you with problems you may encounter while installing the 6400-S.

Trouble accessing the Internet

We recommend connecting a PC either directly or through a switch to the Port 1 of the 6400-S. The default IP address of the 6400-S is 192.168.1.1 so please be sure that the IP address of the PC is on the same network (eg. 192.168.1.2).

Once you have connected please verify that the IP configuration information in the Network page is correct. Some other items to try:

•Ping the Port 2 interface of the 6400-S from the attached PC

•Ping the DNS server for your network. Sometimes connectivity problems occur when the domain name being used cannot be mapped to the proper IP address.

•Ping a well known address on the Internet.

•Ping the IP address of the softswitch.

No dial tone

If don't hear a dial tone when off hook:

•Check the configurations on the VoIP ALG page.

•Make sure the ALG registration code is configured.

Appendix - 1

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Polycom 6400-S manual Appendix, Troubleshooting Tips

Contents

April User Guide V2IU 6400-S Converged Network ApplianceTrademark Information Introduction ContentsInstalling the 6400-S Configuring the V2IU 6400-SAdministrative Options Configuring Network SettingsConfiguring VoIP Configuring the FirewallAppendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Appendix-1 User Guide V2IU 6400-S Converged Network Appliance Introducing the V2IU 6400-S Converged Network Appliance IntroductionNxT-1/E-1 Service ProviderHotspot T-1/E-1Functional features Hardware features Management features Physical Connections and Specifications FeaturesManagement Features Remote system logging VoIP and subnet routing Firewall Administration, maintenance and upgradingUser Guide V2IU 6400-S Converged Network Appliance Grounding the rack installation Installing the 6400-SPhysical Installation1 Mains AC power disconnectGrounding the 6400-S If DC power supplies are installedMain DC power disconnect Overcurrent protectionDC Power Supply Interface Requirements Power Supplies1Voltage AC Power Supply Interface RequirementsDC Power Supply LED Indicators AC Power Supply LED IndicatorsNavigating through the configuration pages Getting help Configuring the V2IU 6400-SConnecting to the 6400-S Connecting to the 6400-S Logging in and out of the 6400-S3. Press Return The Main Configuration Menu appears Logging in and out of the 6400-S Navigating through the configuration pagesGetting information about the network Getting helpRouting Information 2. In the System menu, select Network InformationLink Status Getting information about the systemInterface Information System uptime 2. In the System menu, select System InformationNumber of active streams System Logging Messages Recent Call LogProcess Information Memory UsageConfiguring subscriber interface settings Configuring Network SettingsBefore Starting Configuring provider interface settings To configure provider interface settings Setting the Ethernet link rateTo set the link rate Configuring Network Settings Configuring the Network3. Enter the Primary DNS Server 4. Enter the Secondary DNS Server To configure network settings1. In the Network page, move to the Network Settings section 2. Enter an IP address for the Default GatewayConfiguring VoIP Field To configure VoIP ALG1. In the navigation bar, select VoIP ALG 2. On the VoIP ALG page, enter information as followsField Configuring VoIPDescription Description FieldDescription FieldTo configure VoIP subnet routing Configuring VoIP subnet routingTo delete a VoIP subnet route Deleting a VoIP subnet routeConfiguring sofswitch survivability Configuring VoIP survivabilityTime s between DNS lookups To configure sofswitch survivabilityField DescriptionTo configure VRRP Configuring VRRP2. In the System menu, select VRRP Configuration User Guide V2IU 6400-S Converged Network Appliance Configuring the firewall basic settings Configuring the Firewall1. In the navigation pane, select Firewall Basic settings rules Configuring advanced firewall settings2. Press Submit Advanced setting rules1. To disable the firewall, check or uncheck the Enable Firewall box Enabling or disabling the firewallChanging the administration password Administrative Optionsifconfig eth020 192.168.20.10 netmask Specifying user commandsiptables -I POSTROUTING -t nat -s 192.168.20.10 -j ACCEPT Managing SIP, MGCP or H.323 clients Deleting clients Selecting a clientTo work with the client list To query a client 2. Press OK to delete the client or Cancel to end the operationQuerying clients Adding clientsTo reboot the system Rebooting the systemUsing Network Test Tools Restarting the networkTo run a traceroute test Running a ping testRunning a traceroute test To run a ping testUpgrading the firmware Configuring the interface Configuring a management interface3. On the Management Interface page Reconnecting the 6400-S4. Check the Enable Management Interface box 2. On the System menu, select Management InterfaceFigure 1. Move the connection from Port 2 to Port Configuring the trusted management addressesTo configure trusted management addresses Setting the Provider MTU sizeTo enable SNMP Enabling SNMPTo set the Provider MTU size Description 2. In the System menu, select Services Configuration3. Enter information as described in the following table FieldField To enable remote system loggingDisabling SNMP Enabling remote system loggingDescription FieldRemote Syslog Host Disabling remote system logging Setting the system date and timeTo configure a static route Creating a static route6. Enter a Gateway address 7. Press Submit Deleting a static route2. In the System menu, select Route 3. Check the Apply Route box 4. Enter an IP Network address 5. Enter a Netmask addressUser Guide V2IU 6400-S Converged Network Appliance Appendix Troubleshooting TipsTo check configurations on the ALG page Telephone doesnt register with the softswitchChecking the configurations on the ALG page Pinging the softswitchEND-USER LICENSE AGREEMENT FOR POLYCOM SOFTWARE Regulatory NoticesIMPORTANT-READ CAREFULLY BEFORE USING THE SOFTWARE PRODUCT Important Safeguards2. OTHER RIGHTS AND LIMITATIONS 2.5 Software Transfer. You may permanently transfer all of your rights under this Agreement in connection with transfer of the PRODUCT, provided you retain no copies, you transfer all of the SOFTWARE PRODUCT including all component parts, the media and printed materials, any upgrades, this Agreement, and, if applicable, the Certificate of Authenticity, and the recipient agrees to the terms of this Agreement. If the SOFTWARE PRODUCT is an upgrade, any transfer must include all prior versions of the SOFTWARE PRODUCT. However, if the SOFTWARE PRODUCT is marked Not for Resale or NFR, you may not resell it or otherwise transfer it for value 6. WARRANTY AND WARRANTY EXCLUSIONS IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF THE SOFTWARE PRODUCT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM POLYCOM OR THROUGH OR FROM THE SOFTWARE PRODUCT SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT 11. MISCELLANEOUS Polycom, Inc. 2005. ALL RIGHTS RESERVED 2 above provided that you also do one of the following the corresponding source code, to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or conditions of this License, they do not excuse you from the conditions of this License. If you cannot distribute so as to satisfy simultaneously your obligations under this NO WARRANTY 1 Intel Telco/Industrial Grade Server TIGPR2U Product Guide Compliance and Compatibility1Regulatory Notices Regulatory NoticesRegulatory Notices User Guide V2IU 6400-S Converged Network Appliance