User Guide V2IU 6400-S Converged Network Appliance
Checking the ALG registration code
To check the ALG registration code:
1.From the navigation bar, select System.
2.From Registration Status, click License Key.
3.If you do not see a license key, contact Polycom Technical Services.
Telephone doesn't register with the softswitch
If one or more telephones are not registering with the softswitch:
•Check the configurations on the VoIP ALG page.
•Attempt to ping the softswitch.
Checking the configurations on the ALG page
To check configurations on the ALG page:
1.From the navigation bar, select VoIP ALG.
2.…and then what? What would they be looking for and what needs to be corrected?
Pinging the softswitch
To ping the softswitch:
1.From the navigation bar, select System.
2.From the System submenu, select Network Test Tools.
3.In IP Address to Ping, enter the softswitch address.
4.Click Ping.
Appendix - 2
