Toshiba B-680-QQ Excess Head, Temp, Head Error, Ribbon Error, Cutter Error, Flash Write, Format

13. TROUBLESHOOTING	EO1-33015
	13. TROUBLESHOOTING

Error Message	Problem				Solution
EXCESS HEAD	The print head is too hot.	Turn the power off and decrease the
TEMP.		print head temperature.
HEAD ERROR	This message is displayed when sending	1. Restart the printing by pressing
	the head broken check command ([ESC]	the				key.
			RESTART
	HD001 [LF] [NUL]) and the print head has a	2. Replace the print head.
	broken element.
RIBBON ERROR	There is a fault with the ribbon sensor.	Turn the power off. Contact your
∗∗∗∗		Authorized Service representative.
CUTTER ERROR	Media is jammed in the cutter.	Remove the jammed media and
∗∗∗∗		feed the undamaged media through
		the cutter.
		→ Press the						key.
					RESTART
		Else
		Turn the power off and contact your
		Authorized Service representative.
FLASH WRITE	An error has occurred when loading data	1. Turn the power off, re-seat the flash
ERROR	onto a flash memory card or ATA card.	memory card or ATA card and try
		again.
		2. Replace the flash memory card
		or ATA card and retry.
		3. Turn the power off and contact
		your Authorized Service
		representative.
FORMAT	An error has occurred while formatting a	1. Turn the power off, re-seat the flash
ERROR	flash memory card or ATA card.	memory card or ATA card and try
		again.
	.	2. Replace the flash memory card
		or ATA card and retry.
		3. Turn the power off and contact
		your Authorized Service
		representative.
FLASH	No more data can be saved in the flash	Replace the card with a new one
MEMORY FULL	memory card or ATA card.	and re-send data.
		(In case of flash memory card, only
		1MB and 4MB cards can be used.
		B-682: 4 MB only)
COMMUNICATION	A communication error has occurred with	Turn the		power off then on again or
ERROR	the host.	press the		RESTART			key.
		Check the program data.
		→ Call your Authorized Service
		representative if necessary.

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