Toshiba B-670-QQ, B-680-QQ owner manual Troubleshooting, Error Message Problem Solution

13. TROUBLESHOOTING

EO1-33015

13. TROUBLESHOOTING

13. TROUBLESHOOTING

WARNING!

If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn the power off, unplug the printer, then contact your TOSHIBA TEC representative for assistance.

Error Message		Problem			Solution
PAPER JAM	1.	The media is not fitted correctly.	1.	Re-fit the media correctly.
∗∗∗∗				→ Press the		RESTART			key.
	2.	The media path is jammed and does not	2.	Remove the cause of the jam and
		feed smoothly.		replace the media correctly.
				→ Press the		RESTART		key.
	3.	The installed media type does not match	3.	Turn the power off then on again.
		the selected sensor.		Select the correct sensor.
				→ Feed the media.
	4.	The black mark position on the media	4.	Adjust the sensor position.
		does not match the sensor position.		→ Press the				key.
						RESTART
	5.	The installed media size is different from	5.	Turn the power off then on again.
		the programmed size.		Set the correct media size.
				→ Feed the media.
	6.	The feed gap sensor cannot see the	6.	Set the threshold (see page 12-6).
		difference between the print area and		Else
		the gap.		Turn the power off and call your
				Authorized Service representative.
HEAD OPEN	Feed or printing has been attempted while		Lower the print head or raise the pinch
∗∗∗∗	the print head is raised or the pinch roller		roller lever.
	lever is depressed.		→ Press the				key.
					RESTART
NO PAPER	The media has run out.		Load new media.
∗∗∗∗			→ Press the				key.
					RESTART
NO RIBBON	The ribbon has run out.		Load a new ribbon.
∗∗∗∗			→ Press the		RESTART		key.

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