Problem Solution | Toshiba B-670-QQ, B-680-QQ specification

Error Message		Problem	Solution

example)		When an error is detected in a command 20	Correct the command and re-send it
PC001;0A00,		bytes of the command are displayed.	again.
		(ESC, LF, NUL are not displayed.)
Command	error
Command	error
0300, 2, 2

Other Error		Hardware or software trouble.	Turn the power off then on again. If
Message			the problem still exists turn the power
			off and contact your Authorized Ser-
			vice representative.

NOTE: If an error is not cleared by pressing the RESTART key, the power must be switched off then on again.

After the power has been switched off and on, all print data in the printer is cleared.

**** denotes a remaining count of unprinted labels.

Problem		Solution

No print.	1.	Check that the media and the ribbon is loaded correctly.
	2.	Check whether the print head is set correctly or not.
	3.	Check the cabling between the printer and the host.

Dots missing in the	Dirty print head. → Clean the print head.
print.	Call your Authorized Service representative if necessary.

Unclear (or blurred)	1.	Dirty print head. → Clean the print head.
printing.	2.	Bad or faulty ribbon. → Replace ribbon.
	3.	Poor media quality. → Change media type.

Power does not come	1.	Plug power cord into an AC socket.
on.	2.	Check the circuit breakers or fuses.
	3.	Plug another appliance into the AC socket to check if there is power
		supplied.
	Call your Authorized Service representative if necessary.

Printer does not cut.	Check for a paper jam in the cutter.
	Call your Authorized Service representative if necessary.

You see a raised nap	1.	Clean the cutter blades.
where the media has	2.	The blades are worn.
been cut.		→ Call your Authorized Service representative.

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Problem