Toshiba 451C, 281C, 351C Cannot Interpret TopAccessDocMon Messages, TopAccessDocMon Error Messages

Page 348

5. Troubleshooting

•Look at the Touch Panel Display for error messages. For instance, a prompt to load paper holds up subsequent jobs in the queue.

•In a Peer to Peer environment, the job may be queued on the Microsoft Windows operating system print spooler and, consequently, not available in Current Jobs or the Jobs Log. If you do not see any error messages and the printer seems to be working fine, resubmit the job.

•The job may be in the Novell print queue and thus, not visible for the moment. Use NWAdmin or PCONSOLE to see if there are any queue errors.

Cannot Interpret TopAccessDocMon Messages/

Warning/Errors

Problem Description

The device status indicates the current state of the copier to which print jobs are being submitted.

Corrective Action

For an explanation of device status messages, refer to the following section.

P.348 "TopAccessDocMon Notification Messages"

P.350 "TopAccessDocMon Printer Status Messages"

TopAccessDocMon Error Messages

When the error message or printer status message is displayed, refer to the following section to find your corrective action.

P.348 "TopAccessDocMon Notification Messages"

P.350 "TopAccessDocMon Printer Status Messages"

TopAccessDocMon Notification Messages

The following table shows the notification messages displayed and helps you to find more information about resolving it.

Message	Description

Your document has been	User has sent a print job and it has finished printing success-
printed.	fully.

Your private print document is	User has sent a private print job and it is ready for the user to
now being held.	walk to copier and activate the job.

Your proof set has been	User has sent a private print job and a proof copy of a multi-
printed.	copy job has printed, and it is ready for the user to review
	before releasing and printing the remaining copies.

Your fax has been transmit-	User has sent a fax job and it has finished faxing successfully.
ted successfully.

348	Printing Guide — TopAccessDocMon Errors

Image 348

Contents Printing Guide Software License Agreement Limitation of Liability Trademarks and Copyright About This Guide ConventionsAbout Other Manuals Printing Guide Preface Table of Contents 150 Printing 193 261 Monitoring Print Jobs 315 Troubleshooting 341 Appendix 359367 Printing Guide Table of Contents Features and Functions About the Client CD-ROM OverviewSophisticated Document Layout and Assembly Options Extensive Client Platform SupportVarious Port Options Multiple Job TypesFor Windows For Macintosh For UnixInstalling Client Software for Unix Other Installation ProceduresPlanning for Installation Before Installing Client SoftwareAbout Client Software for Windows Type of Printer Drivers System RequirementsAbout Installation Procedure Parallel Port ConnectionUSB Connection Local Area Network over TCP/IP Raw TCP/LPR PrintingInternet Connection SMB PrintingNovell Printing Novell iPrint Installing Client Software for Parallel Printing Installation for Parallel Printing Using the InstallerInstalling the client software for parallel printing Insert the Client Utilities CD-ROM into the CD-ROM driveClick Next Click YesCheck the software that you want to install and click Next Select Custom and click NextSelect Program Folder screen is displayed Click Next Installation for Parallel Printing by Plug and Play Installation is completedBrowse for Folder dialog box appears Click Next Change the name if desired and click Next Select Yes to print a test page and click FinishInstallation is completed Before Using the Printer Driver Select only Specify a location and click Next Click Browse Click OK Check Next Click Finish Installation is completed Insert the Client Utilities CD-ROM into the CD-ROM drive Installation for Parallel Printing by Add Printer Wizard Add Printer Wizard dialog box appears Select Local printer and click Next Click Have Disk Installing Client Software Change the name if desired and click Next Select My Computer and click Next Select LPT1 and click Next Click Cancel Select whether this printer is shared or not, and click Next 2003 Double-click the Add Printer icon Click Browse Click OK Select the printer driver and click Next Change the name if desired and click Next Installing Client Software for USB Printing Installation for USB Printing by Plug and PlayConnect the USB cable to this equipment and your com- puter Check only the Specify a location check box and click Browse Click Finish Check only the Specify a location check box and click Browse Click Next Change the name if desired and click Next Installation is completed Click OK Check Next Insert the Client Utilities CD-ROM into the CD-ROM drive Click Next Installing Client Software for Raw TCP/LPR Printing Installation for Raw TCP/LPR Printing Using the InstallerDisplay the Ports tab and click Add Port Select LPR Port and click New Port Click Close to close the Printer Ports dialog boxBefore Using the Printer Driver Display the Ports tab and click Add Port Select Standard TCP/IP Port and click New Port Select Standard and click Next Click Next Installation for Raw TCP/LPR Printing by Add Printer Wizard Select My Computer and click Next Click Add Port Select LPR Port and click New Port Click Have Disk Installing Client Software Windows 2000/XP/Server 2003 Add Standard TCP/IP Printer Port Wizard dialog box appears Select Standard and click Next Click Finish Click Have Disk Click OK Select the printer driver and click Next Change the name if desired and click Next Installing Client Software for SMB Printing Installation for SMB Printing Using the InstallerInstalling the client software for SMB printing Click Yes Check the software that you want to install and click Next Select Program Folder screen is displayed Click Next Using the Discovery Functions to Specify the SMB Port Searching the equipment automatically Click DiscoveryClick Start Discovery Select the equipment that you want to connect and click OK TopAccessDocMon Local Discovery dialog box appears Click Manual Selection Enter each item to specify the printer address and click OKInstalling Client Software Installation for SMB Printing by Point and Print Installing Client Software Click Yes Printer driver is installed Installation for SMB Printing by Add Printer Wizard Install the printer driver by Add Printer WizardDisplay the Details tab and click Add Port Select Other and Local Port, and click OKEnter \\NetBIOS Name\print in the field and click OK Select Local Port and click New Port Printing Guide Installing Client Software for Windows 103 104 Printing Guide Installing Client Software for Windows 105 106 Printing Guide Installing Client Software for Windows 107 108 Printing Guide Installing Client Software for Windows 109 110 Printing Guide Installing Client Software for Windows 111 Installing Client Software for IPP Printing Installation for IPP Printing by Add Printer WizardDouble-click the Add Printers icon 114 Click OK Click Have Disk Click OK Select the printer driver and click OK Printing Guide Installing Client Software for Windows 117 Installing Client Software for Novell Printing Windows 98/MEWindows NT Windows 2000/XP/ServerInstallation for Novell Printing Using the Installer 120 \\Nwsrv\mfpqueue 122 Installation for Novell Printing by Point and Print 124 Select whether printing MS-DOS-based programs and click Next 126 Printing Guide Installing Client Software for Windows 127 128 Printing Guide Installing Client Software for Windows 129 Installation for Novell Printing by Add Printer Wizard Printing Guide Installing Client Software for Windows 131 132 Printing Guide Installing Client Software for Windows 133 134 Printing Guide Installing Client Software for Windows 135 136 Printing Guide Installing Client Software for Windows 137 138 Printing Guide Installing Client Software for Windows 139 140 Printing Guide Installing Client Software for Windows 141 142 Installing Client Software for Novell iPrint Installing the printer driver for Novell iPrintUninstalling Client Utilities Software When Installed Using the InstallerUninstalling all Client Utilities Software Click OK Click Yes to delete the setting files Select Remove and click NextUninstalling only the components that you want to remove Printing Guide Installing Client Software for Windows 147 When Installed Using Add Printer Wizard Click the File menu and select Server PropertiesConfirmation dialog box appears Planning for Installation System Requirements About Client Software for MacintoshPostScript Printer Description File Configuring the Printer on Mac OS 8.6/9.x Configuring Macintosh LPR printingLPR Printing AppleTalk PrintingStart the Desktop Printer Utility Click Change... in the LPR Printer Selection area Double-click the desktop printer icon that you createdClick the Printing menu and select Change Setup FInisherConfiguring Macintosh AppleTalk printing Click Apple menu and select ChooserInstalling the Printer on Mac OS X 10.2.4 to Mac OS X Close the Chooser Dialog boxDouble-click the icon in the installer window Enter the name and password, and click OKDouble-click the GZ file on the desktop Click ContinueClick Continue Click Agree Configuring the Printer on Mac OS Click Install or UpgradeIP Printing Click Add Select IP Printing in the drop down box Continue the procedure to configure the installable options Select this equipment displayed in the list Configuring Macintosh IPP Printing When IPP SSL is enabled on the EquipmentClick Add by pressing the option button Printer Model ToshibaConfiguring the Installable Options Select Installable Options in the drop down menuSet the following options Click Apply Changes and close the windowSetting Up the Unix Filters About Unix Filters Configuring Unix Printing Using Unix Filters Installing the Unix FiltersEnter the following command and check the output System RequirementsChange to the root directory Enter the following command Configuring the Print QueueUring the print queue Creating a print queue Log on to the root accountSave the file Enter the following command Add a line as below in the queue name.confPs -ef grep lpsched grep -iv grep /dev/null 2&1 Open your Linux/UNIX editor Create the following file If the above file exists, enter the following command Changing the Default ValuesDeleting the Print Queue Est451crm queue nameUsr/sbin/lpadmin -x queue name Setting Up the Cups Development EnvironmentImplementation Method Supplied ComponentsConfiguring Unix Printing Using Cups Installing the Cups for LPR PrintingAbout Cups When using the Red Hat Linux, enter the following com- mand Click OK Enter the following commandSelect Cups and click OK Click the Manage Printers linkClick Add Printer 180 Installing the Cups for IPP Printing Cd /usr/lib/cups/backendAdd IPP Printer Chmod 600 /etc/cups/ssl/serverModifying or Configuring Printer Add a new https printer by clicking Add PrinterModifying Printer Model/Driver ToshibaClick the Manage Printers link in the startup Configuring Printer Click Configure PrinterUninstalling Printer Option, please see the following sectionClick Delete Printer Other Installation Procedures Installing Client Software from TopAccessClick the Macintosh PPD Files link Click the File Name link that you want to downloadClick the Unix Filters link Printing Guide Other Installation Procedures 191 192 Printing Before Using the Printer Driver Configuring the OptionsFor Windows 2000/XP/Server Configuring the Options Manually For Windows NTDisplay the Configuration tab and set the following options Printing Guide Printing from Windows 197 Setting the Department Code Entering department code Copying the PPD File for Windows How to Print Printing from Application Considerations and LimitationsClick OK to save the settings Setting Up Print Options How to SetupSetting Initial Values of Print Options Click OK or Print to print a documentSetting Print Options for Each Print Job Configure the print options on each tabSaving profile Click Save As... at the Profile groupEnter the profile name and click OK Click Yes to delete the selected profile Print Options Configuration Tab Restore DefaultsCancel Image Quality TabSetup Tab Original Paper SizeManual Scale Print Paper Size Primary Tab Dialog Tab ManufacturerTab Extension Image Shift WidthPaper Source Paper TypeOrientation Number of CopiesCopy Handling ColorHole Punch Sided Printing Print Job Tab Normal PrintScheduled Print Private PrintPrint to Overlay File Store to e-FilingDestination DepartmentPrinting Guide Printing from Windows 217 Layout Tab Standard Window Use Front CoverSource Print StyleUse Back Cover InsertPages Interleave Pages Duplicate Layout Tab Booklet Window Output Document LayoutCenter Margin Outer MarginUnits Staple Down the CenterLayout Tab Multiple Pages per Sheet Window Number of pages per sheetDraw Border Around Pages 226 Effect Tab Effect Tab for PCL6 and PCL5cEffect Tab for PS3 Watermark AddEdit DeletePostScript Settings Print over the documentRotate 180 degrees MirrorPosition Center WatermarkCaption Font NamePrint Error Information Font Size10Angle SolidImage Quality Tab For PCL5c Printer Driver Image Quality Type Brightness SaturationPure Gray For PS3 Printer DriverBlack Over Print Pure BlackFont Tab TrueType OptionsConfiguration Tab Substitution Table EditRun Font Manager PedestalEnable Snmp Communication 12Update Now13Update Automatically Hole Punch UnitPrinting with Extended Print Functionality Printing Various Print Job TypesAbout Tab Printing Scheduled Print JobsPrinting Private Print Jobs Press the JOB Status button on the control panel Press the Private button Select the appropriate user namePress the Release button Printing Proof Print JobsCreating An Overlay File Enter a overlay image name and then click OKStoring to e-Filing Printing with Various Layout and Finishing Options Sort PrintingOutput with grouping of each page within a set Enlarge/Reduce Printing Printing Color Document in Gray scaleOutput is stapled for each copy Printing on Both Sides of a Sheet Printing or Inserting Sheets from Different Paper SourcesPrinting Guide Printing from Windows 249 Interleaving Pages Printing BookletsPrinting Guide Printing from Windows 251 Printing Several Reduced Pages per Sheet Printing Guide Printing from Windows 253 254 Using Watermarks Enter the watermark text in the Caption field Enter the font size in the Font Size fieldClick OK to save the watermark settings Creating An Overlay FilePrinting on a Tab Paper Place tab paper on the drawer or bypass tray Print job is printed on the tab paper How to Print from Mac OS 8.6 or Printing from Application on Mac OS 8.6 toSelecting the Printer in the Chooser Setting Options and Printing from Macintosh Computer Close the Chooser windowPrint Options for Page Setup Dialog on Mac OS 8.6/9.x Click Print to print a documentAttributes Format forPrint Options for Print Dialog on Mac OS 8.6/9.x GeneralScale CopiesBackground Printing PrintPrint Time Color Matching CoverFont Settings Job LoggingLayout Job DocumentationJob Documentation Folder Per sheetFinishing Options Layout directionBorder Print on Both SidesStapling Printing Guide Printing from Macintosh 271 272 Print Mode Printing ModesDepartment Code Booklet Mode Options Booklet Page SizeBooklet Page Layout Booklet Center MarginWatermark Options Color Resolution Type QualityWatermark Outline How to Print from Mac OS X 10.2.4 to Mac OS X Setting Options and Printing from Macintosh ComputersPrinting from Application on Mac OS X 10.2.4 to Mac OS X Pure Black and Gray278 Paper Size JB5Menu Submenu 10.2.x 10.3.x References Copies & Pages For Mac OS X 10.2.4 toFor Mac OS X Per Sheet Two Sided PrintingDuplex Output Options Save as FileFormat Scheduler Paper HandlingPrint Document PriorityReverse page order Cover Page TypeBilling Info Error Handling PostScript ErrorTray Switching Paper FeedPrint Mode First page fromRemaining from Printer Features Printing ModesQuality Department Code DC OnPrinting Guide Printing from Macintosh 291 Private Document Password Password DigitFinishing 294 Printing Guide Printing from Macintosh 295 DC Department Code Department Code DC DigitBooklet Left to Right Page LayoutPrinting Using LP Command Printing from an ApplicationGeneric lp and lptap Options CopiesGeneral Options TitlePrint Language StaplingOutput Bin Hole PunchingMedia Type Paper SourceDuplexing Paper SizeDepartment Code B5-JISSmoothing Distinguish Thin LinesDo not Print Blank Pages Toner SaveLeft2right=off Center Margin Outer MarginCollate Color Mode OrientationFont Pitch LengthPure Black and Pure Gray Image Quality TypeHalftone Black Over PrintPCL5e Specific Options Text WrappingLeft Margin Right MarginText Length BannerBanner Options Banner Media Type Printing a file using the FTP command FTP PrintingType the following command and press the Enter key Printing a file using the email clientEmail Printing File is sent to this equipment and spooled in the queueMonitoring Print Jobs Features and Functions How to Use TopAccessDocMonRunning TopAccessDocMon Starting TopAccessDocMon Document Monitor Taskbar MenuConfiguring TopAccessDocMon Accessing configurationConfiguring the Start Up Options Run the document monitor when starting WindowsConfiguring the Notifications EventsConfiguring the Refresh Rate MethodItem/Refresh Rate Change RateFinding the Printer Address How to Access the TopAccessDocMon Window Accessing from the Document Monitor MenuAccessing from the Printers File Menu Monitoring the PrinterClick the File menu and select TopAccessDocMon Searching for a PrinterClick Start Discovery to begin the process TopAccessDocMon Local Discovery dialog box appears 326 Network Enable IPX/SPX Search DevicesTopAccessDocMon Window Network Enable TCP/IP SearchMenu Bar Options Document Monitoring Tabs Status BarStatus Checking Device Status Connection StatusPrinter Icon Changing Monitoring Devices Adding DevicesTopAccessDocMon Network Discovery dialog box appears TopAccessDocMon Network Discovery dialog box appears Enter each item to specify the printer address Devices Find Toshiba Devices Devices Find All Devices on the NetworkMonitoring Queues Job status informationClick Document menu and select Cancel Enter the number of copies and click OKSelected scheduled print job is immediately printed Event Notification Click Document menu and select ReleaseEnter the 5-digit department code and click OK 340 Printer Driver Errors TopAccessDocMon ErrorsClient Error for Windows Platform Client Error for Macintosh PlatformPrint Job Status Messages Problem Description Client Software CD Now RequiredFile *.DRV on Client CD Count Not Be Found Location Does Not Contain Information About Your HardwareProblem with the Current Printer Setup Printer Driver General Errors Driver Mapped to Wrong PortThis Port is Currently in Use Command Line Options Not Processed Cannot Remember Document PasswordRetrieval of Printer Configuration Failed Cannot Print a Job Using SMBCannot Print a Job as Expected Using PS Printer Driver Cannot Change Settings on Font Tab and Configuration TabTopAccessDocMon Error Conditions Cannot View Job in TopAccessDocMon Print QueueDevice is Not Responding Cannot Interpret TopAccessDocMon Messages TopAccessDocMon Error MessagesTopAccessDocMon Notification Messages Before it was put into a held state. This may occur because TopAccessDocMon Printer Status Messages Status Details DescriptionTroubleshooting 352 Operator’s Manual for Basic Function for Refer to the Operator’s Manual for Basic Device Status Indicators 356 Printing Guide TopAccessDocMon Errors 357 358 Appendix Installing Font Manager Searching FontsSelect which drive you want to search for fonts Searched fonts are displayed at the Available Font listInstalling Fonts in Windows Uninstalling Fonts in WindowsRemoving Fonts from the Computer Displaying Font Preview Source files of the fonts are deleted from the hard driveClick OK Created group is added to the Font Groups list Sorting Fonts in the List Sorting by NameSorting by Font Type Inverting the Alphabetical OrderInternal Fonts List Internal PCL Fonts ListInternal PS Fonts List 366 Index Index 219 235 FC-281C/351C/451C OME05005000 Multifunctional Digital Color Systems

Related manuals

Manual 106 pages 27.17 Kb

Manual 200 pages 20.21 Kb

Manual 180 pages 15.92 Kb