Toshiba GA-1190 manual Cannot print from client computer

Page 56

3 TROUBLESHOOTING

No.

Check Item

Yes

No

Countermeasure

 

 

 

 

 

8

Check link activities on the

 

 

Contact your service representa-

 

port being used by the

 

 

tive.

 

equipment and also the

 

 

 

 

integrity of the network

 

 

 

 

cable, Hub, or Switch that is

End

 

 

 

connecting the equipment

Ö

 

 

to the network. Replace any

 

 

 

 

network components that

 

 

 

 

you suspect are faulty. Can

 

 

 

 

you ping this equipment

 

 

 

 

now?

 

 

 

 

 

 

 

 

Cannot print from client computer

Problem description

After following the instructions in this guide to install and configure your hardware, network, and client software, you are still unable to print from a client computer to this equipment. This prob- lem can arise as the result of a hardware malfunction, a network communication or configuration problem, or incorrect client computer setup or driver properties.

The following checklist will help you identify the source of the errors and direct you to information solving the issue.

No.

Check Item

Yes

No

Countermeasure

 

 

 

 

 

1

Is the copier functioning

Next Step

 

Check the device status dis-

 

normally? Do copy jobs out-

Ö

played in the Device tab page of

 

Ø

 

put properly?

 

TopAccess.

 

 

 

 

 

 

 

 

2

Check the Device page of

 

 

Contact your service representa-

 

TopAccess. Are the options

 

 

tive.

 

specified for the job sup-

Next Step

 

 

 

ported by the hardware con-

Ö

 

 

figuration? If not, delete the

Ø

 

 

 

 

 

 

 

job, install the required com-

 

 

 

 

ponents, and try again.

 

 

 

 

 

 

 

 

3

Can you print jobs from

 

 

Refer to the following section to

 

other client computers?

Next Step

Ö

troubleshoot the condition.

 

 

Ø

P.55 “Cannot print data to this

 

 

 

 

 

 

 

equipment”

 

 

 

 

 

4

At this point, the problem you have identified is most likely related to a client computer-

 

side error. Refer to the Printing Guide to troubleshoot the error condition.

 

 

 

 

 

54 Equipment Detection and Printing Check

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Contents GA-1190 Page Setup Guide for Printing Functions Printing Guide PrefaceTerm Software License AgreementGrant of License Disclaimer of Warranty Limitation of LiabilityGovernment Restricted Rights GeneralBefore Reading This Manual Lineup of our manualsBasic functions Facsimile functionsTopAccess Scanning functionsHow to read this manual Symbols in this manual TrademarksContents Contents Setup Flow for Printing Features Setup Flow for Fax FeaturesOverview for Network Configuration UnixPrinting Features Connecting to the local area network over TCP/IPConnecting to the local area network over IPX/SPX Fax Features Connecting to the local area network over AppleTalk networkConnecting to the Internet System requirements Setup Flow for Printing FeaturesSetup flow for Windows printing Set up the LPD Print Service Setup flow for Raw TCP or LPR printing WindowsSet up the Raw TCP if required Setup flow for IPP printing Windows Install the Client Software for Raw TCP or LPR printingInstall the Client Software for IPP printing Set up the Ddns Session if requiredSet up the IPP Print Service Set up the Windows print server Setup flow for printing via Windows print serverSetup procedure Setup flow for Novell printing Windows Setup procedure Set up the NetWare print server Setup flow for Macintosh printing Set up the NetWare SessionSet up the NetWare Print Service Install the Client Software for Novell printingInstall the Macintosh PPD file Setup flow for AppleTalk printing MacintoshSetup procedure Set up the AppleTalk Setup flow for LPR printing Macintosh Setup flow for IPP printing Macintosh Set up the Ddns Session if required Setup flow for Bonjour printing Macintosh Set up the BonjourInstall the Cups for Unix printing Setup flow for Unix printingSetup flow for LPR printing Unix Setup flow for IPP printing Unix Set up the IPP Print Service Setup Flow for Fax Features Setup flow for network-fax transmissionSetup Procedure Set up the Fax Settings Install the Client Software for Network FaxSetting UP Network Server About Network Server Setup Setting up Windows Print ServerAbout Network Server Setup Installing the printer drivers as shared printers Setting up Windows Print ServerConfiguring the Windows print server Setting up the client computers Setting up NetWare Print Server Setting up the NetWare in NDS modeSelect a created printer and click OK Setting up the NetWare in Ndps modeSetting up Ndps using Novell printer gateway Page Click OK Click BrowseInsert the Client Utilities CD-ROM into the CD-ROM drive Click Next Click FinishAt each OS tab, and click Continue Double-click the Ndps Printer object that you createdUpdate Name in the Queue User Name field. Then click FinishSetting up the NetWare in iPrint mode At the server console, enter the following syntaxEnabling iPrint service Troubleshooting Troubleshooting Overview Network Setting Checklists IPP printing in a Windows operating system environmentCorrectly Novell printing in a NetWare environment AppleTalk printing in a Macintosh environmentLPR printing in a Macintosh environment LPR printing in a Unix environmentIPP printing in a Unix environment Cannot detect this equipment Problem descriptionEquipment Detection and Printing Check Assistance Rectly Cannot ping this equipment Cannot print from client computer Cannot print data to this equipment Page Index Index GA-1190 OME060175B0 GA-1190
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