Dell DCSM, PY349 owner manual Troubleshooting Tools

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5When prompted, click Finish to reboot the computer.

NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.

6When prompted, click Yes.

The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on.

7Click Next.

The System Restore screen appears and the computer restarts.

8After the computer restarts, click OK.

Removing Dell PC Restore

NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer’s operating system.

Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer. It is recommended that you do not remove PC Restore from your computer, even to gain additional hard-drive space. If you remove PC Restore from the hard drive, you cannot ever recall it, and you will never be able to use PC Restore to return your computer’s operating system to its original state.

To remove PC Restore:

1Log on to the computer as a local administrator.

2In Windows Explorer, go to c:\dell\utilities\DSR.

3Double-click the filename DSRIRRemv2.exe.

NOTE: If you do not log on as a local administrator, a message appears stating that you must log on as administrator. Click Quit, and then log on as a local administrator.

NOTE: If the partition for PC Restore does not exist on your computer’s hard drive, a message appears stating that the partition was not found. Click Quit; there is no partition to delete.

4Click OK to remove the PC Restore partition on the hard drive.

5Click Yes when a confirmation message appears.

The PC Restore partition is deleted and the newly available disk space is added to the free space allocation on the hard drive.

6Right-click Local Disk (C) in Windows Explorer, click Properties, and verify that the additional disk space is available as indicated by the increased value for Free Space.

7Click Finish to close the PC Restore Removal window.

8Restart the computer.

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Troubleshooting Tools

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Contents USB 2.0 connectors Microphone connectorDiagnostic lights Hard-drive activity light W . d e l l . c o m s u p p o r t . d e l l . c o mAbbreviations and Acronyms Contents Microsoft Windows operating system Using Microsoft Windows XP System Restore Resolving Software and Hardware IncompatibilitiesRecommended Drive Cable Connections Addressing Memory With 4-GB ConfigurationsConnecting and Disconnecting Drive Cables 100112 107111 116Contents What Are You Looking For? Find it Here Warranty information Finding InformationHow to use Windows XP Enter your Service Tag or product modelAppropriate for your configuration How to work with programs and filesFront View of the Computer Location of Service TagSetting Up and Using Your Computer Cover latch releasePower button Headphone connectorDiagnostic lights Power lightBack panel connectors Voltage selection switchPower connector Back View of the ComputerBack Panel Connectors Printer Cable Setting Up a PrinterConnecting a Printer Center/subwooferConnecting to the Internet USB connector on computer 2 USB printer cableSetting Up Your Internet Connection Playing CDs and DVDs Adjusting the Volume Adjusting the PictureUsing Blank CDs and DVDs How to Copy a CD or DVDCopying CDs and DVDs Helpful Tips Media Type Read Write RewritableSmartMedia SMC Using a Media Card Reader OptionalXD-Picture Card SecureDigital Card SDConnecting Two Monitors With VGA Connectors Connecting Two MonitorsFollow the procedures in Before You Begin on Connecting a TV VGA blue connectorConnecting to a Network Adapter Setting Up a Home and Office NetworkChanging the Display Settings Network cable Setting Up and Using Your ComputerNetwork Setup Wizard Power ManagementStandby Mode Hibernate Mode Power Options PropertiesAdvanced Tab Place the power options iconEnabling Cool ’n’ Quiet Technology Hibernate TabAbout RAID Configurations RAID Level 1 ConfigurationConfiguring Your Hard Drives for RAID Using the Nvidia MediaShield ROM UtilityUsing Nvidia MediaShield Rebuilding a RAID ConfigurationSetting Up and Using Your Computer Battery Problems Troubleshooting TipsSolving Problems Drive Problems CD and DVD drive problemsProblems writing to a CD/DVD-RW drive Mail, Modem, and Internet ProblemsHard drive problems From the Power Schemes tab, select Always OnError Messages Keyboard Problems Computer stops responding Lockups and Software ProblemsComputer does not start up Program stops respondingProgram crashes repeatedly Other software problemsSolid blue screen appears Media Card Reader Problems Memory Problems Mouse ProblemsNetwork Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems No sound from speakersNo sound from headphones Video and Monitor ProblemsIf the screen is blank If the screen is difficult to read Light Pattern Problem Description Suggested Resolution Diagnostic LightsTroubleshooting Tools Reinstalled all modules without error Remove the card, reinstall it see PCIHave identified a faulty module or If available, install properly workingLight Pattern Problem Description Dell Diagnostics Main Menu Dell DiagnosticsOption Function Identifying Drivers What Is a Driver?Drivers Tab FunctionUsing Windows XP Device Driver Rollback Reinstalling DriversWindows XP Click the Start button and click Control Panel Resolving Software and Hardware Incompatibilities Restoring Your Operating SystemUsing Microsoft Windows XP System Restore Ensure that Turn off System Restore is unchecked Using Dell PC RestoreEnabling System Restore Click SystemTroubleshooting Tools Using the Operating System CD Before You BeginTroubleshooting Tools Recommended Tools Removing and Installing PartsBefore You Begin Turning Off Your ComputerBefore Working Inside Your Computer Removing the Computer Cover Bottom hinge tabs Removing and Installing PartsCover latch release Computer cover System board Hard drive Removing and Installing Parts Inside View of Your ComputerSystem Board Components Serial ATA drive connectorsFront-panel connector PW12VA1Standby power indicator Memory Installation GuidelinesBattery socket BT1 MemoryChannel a matched pair of memory Addressing Memory With 4-GB ConfigurationsDIMM2 white securing clips DIMM4 black securing clips Crossbar Removing and Installing Parts Installing MemoryMemory connector farthest Securing clips From processor DIMM1Removing Memory Cards PCI CardsRelease tab Bracket caught outside of slot Alignment guide Alignment bar Card retention doorRemoving and Installing Parts Removing and Installing Parts PCI Express Cards PCI Express x16 card Securing tab Bracket caught outside of slot Card retention door Removing and Installing Parts Removing and Installing Parts Drive Panel Removing the Drive PanelSliding plate lever Side hingesReplacing the Drive-Panel Insert Drive-panel insert Removing and Installing PartsRemoving the Drive-Panel Insert Drive panel Drive-panel insert tabAlign the drive panel tabs with the side hinges Replacing the Drive PanelDrive panel tabs Side hinges Recommended Drive Cable Connections DrivesCD/DVD drive FlexBay for optional floppy Connecting and Disconnecting Drive Cables Connecting Drive CablesDrive Interface Connectors Power Connector Power cableHard Drives Removing a Hard DriveInstalling a Hard Drive TabsDrive Hard-drive bracket Hard driveSerial ATA data cable Adding a Second Hard Drive Release tabs Second hard drive in lower bayFloppy Drive Removing a Floppy DriveDrive latch release Sliding plate Installing a Floppy Drive Power cable Removing a Media Card Reader Media Card ReaderNot present on all computers Media Card Reader Media Card Reader Installing a Media Card Reader Removing and Installing Parts Removing a CD/DVD Drive CD/DVD Drive100 101 Drive release latch Sliding plateInstalling a CD/DVD Drive CD/DVD drive103 Replacing the Battery BatteryBattery release lever 105 Replacing the Computer CoverComputer cover Back of computer 106 Specifications 107Expansion Bus 108Audio Drives109 ConnectorsControls and Lights Wattage rating Power110 PhysicalOverview System SetupEntering System Setup 111System Setup Options 112Regardless of the No Boot setting 113Performance 114Time 115Strip or surge protector Setup & Boot Menu Boot SequenceQuickboot feature Changing Boot Sequence for the Current Boot 117Clearing Forgotten Passwords Computer, Keyboard, and Monitor Clearing Cmos SettingsCleaning Your Computer 119Floppy Drive Dell Technical Support Policy U.S. OnlyMouse CDs and DVDsDefinition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsFCC Notice U.S. Only FCC Class BContacting Dell Dell Dimension E521122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 Should be called from within Singapore or 139Malaysia only 140 141 142 143 144 145 Glossary146 147 148 149 150 NIC See network adapter151 152 153 154 155 Index156 Problems diagnostic lights, 49 drives 157USB 158
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