Dell 5100 manual 135, Business, Virgin Islands, Venezuela

Page 135

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-Mail Address

Local Numbers, and

Country Code

 

Toll-Free Numbers

City Code

 

 

 

 

 

U.S.A. (Austin, Texas)

Automated Order-Status Service

toll-free: 1-800-433-9014

International Access Code: 011 AutoTech (portable and desktop computers)

toll-free: 1-800-247-9362

Country Code: 1

Consumer (Home and Home Office)

 

 

Technical Support

toll-free: 1-800-624-9896

 

Customer Service

toll-free: 1-800-624-9897

 

DellNet™ Service and Support

toll-free: 1-877-Dellnet

 

 

(1-877-335-5638)

 

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

 

Financial Services website:

 

 

www.dellfinancialservices.com

 

 

Financial Services (lease/loans)

toll-free: 1-877-577-3355

 

Financial Services (Dell Preferred Accounts [DPA])

toll-free: 1-800-283-2210

 

Business

 

 

Customer Service and Technical Support

toll-free: 1-800-822-8965

 

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

 

Printers and Projectors Technical Support

toll-free: 1-877-459-7298

 

Public (government, education, and healthcare)

 

 

Customer Service and Technical Support

toll-free: 1-800-456-3355

 

Employee Purchase Program (EPP) Customers

toll-free: 1-800-234-1490

 

Dell Sales

toll-free: 1-800-289-3355

 

 

or toll-free: 1-800-879-3355

 

Dell Outlet Store (Dell refurbished computers)

toll-free: 1-888-798-7561

 

Software and Peripherals Sales

toll-free: 1-800-671-3355

 

Spare Parts Sales

toll-free: 1-800-357-3355

 

Extended Service and Warranty Sales

toll-free: 1-800-247-4618

 

Fax

toll-free: 1-800-727-8320

 

Dell Services for the Deaf, Hard-of-Hearing, or

toll-free: 1-877-DELLTTY

 

Speech-Impaired

(1-877-335-5889)

 

 

 

 

 

U.S. Virgin Islands

General Support

1-877-673-3355

 

 

 

Venezuela

General Support

8001-3605

 

 

 

Appendix

135

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Contents
W . d e l l . c o m s u p p o r t . d e l l . c o m March T8144 Contents Mail, Modem, and Internet Problems Solving ProblemsAddressing Memory With 4-GB Configurations Resolving Software and Hardware IncompatibilitiesBefore Working Inside Your Computer 106 Connecting and Disconnecting Drive Cables101 105114 107111 113Contents What Are You Looking For? Find It Here Warranty information Finding InformationFinding Information Identify your computer Use the Service Tag toWhen you use Microsoft Windows License LabelSetting Up a Printer Setting Up and Using Your ComputerPrinter Cable Connecting to the Internet Connecting a PrinterUSB connector on computer USB printer cable Setting Up Your Internet Connection Playing CDs and DVDs DVD player includes the following basic buttons Adjusting the VolumeAdjusting the Picture How to Copy a CD or DVDCopying CDs and DVDs Helpful Tips Using Blank CD-Rs and CD-RWsMicroDrive Card Using a Media Card Reader OptionalXD-Picture Card II CF I/IIConnecting Two Monitors With VGA Connectors Connecting Two MonitorsOptional DVI adapter Connecting a TVNetwork adapter Setting Up a Home and Office NetworkChanging the Display Settings Connecting to a Network AdapterPower Management Network Setup WizardStandby Mode Hibernate Mode Power Options PropertiesPower Schemes Tab Hyper-Threading Advanced TabHibernate Tab Setting Up and Using Your Computer Setting Up and Using Your Computer Solving Problems Troubleshooting TipsBattery Problems Drive ProblemsProblems writing to a CD/DVD-RW drive CD and DVD drive problemsHard drive problems Mail, Modem, and Internet ProblemsUse these characters in filenames Error MessagesMedia Card Reader Problems Computer stops responding Keyboard ProblemsLockups and Software Problems Computer does not start upProgram stops responding Program crashes repeatedlySolid blue screen appears Other software problems Memory ProblemsMouse Problems Power Problems Network ProblemsPrinter Problems Scanner Problems No sound from speakers Sound and Speaker ProblemsVideo and Monitor Problems No sound from headphonesIf the screen is blank If the screen is difficult to read Solving Problems Light Pattern Problem Description Suggested Resolution Diagnostic LightsAre installing are compatible with your ErrorIf available, install properly working Module/memory connector placementEnsure that the cables are properly Hard drive check system setup seeRestarting the computer Hardware Incompatibilities onDell Diagnostics Dell Diagnostics Main MenuOption Function What Is a Driver? DriversTab Function Windows XP Reinstalling DriversUsing Windows XP Device Driver Rollback Identifying DriversManually Reinstalling Drivers Resolving Software and Hardware IncompatibilitiesRestoring Your Operating System Using Microsoft Windows XP System Restore Creating a Restore PointRestoring the Computer to an Earlier Operating State Using Dell PC Restore by Symantec Undoing the Last System RestoreEnabling System Restore Troubleshooting Tools Turning Off Your Computer Removing and Installing PartsBefore You Begin Recommended ToolsBefore Working Inside Your Computer Front View of the Computer Between all vents and any object near these vents ShutdownBack View of the Computer Voltage selection switch may notLine-out connector ConnectorSurround connector Line-in connectorCenter/subwoofer VGA video connectorRemoving the Computer Cover Inside View of Your Computer Follow the procedures in Before You Begin onSystem Board Components DDR2 Memory Overview MemoryAddressing Memory With 4-GB Configurations Installing Memory Removing Memory PCI Cards CardsRelease tab Card retention door Installing a PCI CardAlignment bar Removing and Installing Parts Alignment guide alignment bar Removing a PCI Card Installing a PCI Express Card PCI Express CardsRelease tabs X16 card X1 card Securing tab Alignment bar Release tabs Removing a PCI Express Card Drive Panel Removing the Drive PanelSliding plate lever Drive panel Center drive Removing the Drive-Panel InsertReplacing the Drive-Panel Insert Drive panel Insert tab Drive panel insertReplacing the Drive Panel CD/DVD drives Connecting Drive CablesDrives IDE Drive AddressingPower cable Removing and Installing Parts Drive Interface ConnectorsPower Cable Connector Serial ATA Connector Interface cable Interface connectorHard Drive Connecting and Disconnecting Drive CablesPower cable Tabs Hard drive Removing and Installing PartsRemoving a Hard Drive Drive Hard drive bracket Installing a Hard DriveHard drive bay Adding a Second Hard DrivePower cable Data cable Floppy DriveRemoving a Floppy Drive Page Drive Screws Installing a Floppy DrivePower cable Data cable Removing a Media Card Reader Media Card ReaderDrive latch release Sliding plate Media Card Reader Media Card Reader Screws Installing a Media Card ReaderFlexBay USB cable Media Card Reader CD/DVD DriveRemoving a CD/DVD Drive Power cable Data cable Removing and Installing PartsPage Installing a CD/DVD Drive Connect the power and data cables to the drive Replacing the Battery BatteryComputer cover Back of computer Bottom hinges Replacing the Computer CoverRemoving and Installing Parts 101 Specifications102 103 104 50.8 cm/sec System SetupOverview 105Entering System Setup System Setup Screens106 107 System Setup OptionsExpress Service Code, and Asset Tag Diskette drive default108 Regardless of this settingDetermines the integrated Sata controller’s operating mode Regardless of the No Boot setting109 Strip or surge protector 110Log clears the Event Log Boot SequenceOption Settings 111Changing Boot Sequence for the Current Boot Changing Boot Sequence for Future Boots112 113 Clearing Forgotten Passwords114 Clearing Cmos SettingsCleaning Your Computer Computer, Keyboard, and MonitorFloppy Drive Mouse116 Definition of Dell-Installed Software and PeripheralsDell Technical Support Policy U.S. Only CDs and DVDs117 FCC Notices U.S. OnlyDefinition of Third-Party Software and Peripherals Class a Class BContacting Dell FCC Identification Information118 Aruba 119Antigua and Barbuda Argentina Buenos Aires120 Chile Santiago 121Canada North York, Ontario Cayman Islands122 ColombiaCosta Rica 123 Germany Langen Website support.euro.dell.com 124Home and Small Business Corporate125 Area Codes Local Numbers, Toll-Free Numbers 126Italy Milan Website support.euro.dell.com JamaicaKorea Seoul 127Malaysia Penang Website support.ap.dell.com 128Luxembourg Website support.euro.dell.com MacaoNetherlands Amsterdam Website support.euro.dell.com 129Montserrat Netherlands Antilles130 131 132 Sweden Upplands Vasby Website support.euro.dell.comSwitzerland Geneva Website support.euro.dell.com Turks and Caicos Islands 133Thailand Website support.ap.dell.com Trinidad/TobagoUruguay 134Venezuela 135Business Virgin IslandsAppendix Index 137 Index138 Index Index 139 140 Index USBIndex 141 142 Index
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