Dell 5100 manual 129, Montserrat, Netherlands Antilles, New Zealand

Page 129

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-Mail Address

Local Numbers, and

Country Code

 

Toll-Free Numbers

City Code

 

 

 

 

 

Mexico

Customer Technical Support

001-877-384-8979

International Access Code: 00

 

or 001-877-269-3383

Country Code: 52

Sales

50-81-8800

 

 

or 01-800-888-3355

 

Customer Service

001-877-384-8979

 

 

or 001-877-269-3383

 

Main

50-81-8800

 

 

or 01-800-888-3355

 

 

 

Montserrat

General Support

toll-free: 1-866-278-6822

 

 

 

Netherlands Antilles

General Support

001-800-882-1519

 

 

 

Netherlands (Amsterdam)

Website: support.euro.dell.com

 

International Access Code: 00

Technical Support for Inspiron XPS computers only

020 674 45 94

Country Code: 31

Technical Support for all other Dell computers

020 674 45 00

City Code: 20

Technical Support Fax

020 674 47 66

 

Home/Small Business Customer Care

020 674 42 00

 

Relational Customer Care

020 674 4325

 

Home/Small Business Sales

020 674 55 00

 

Relational Sales

020 674 50 00

 

Home/Small Business Sales Fax

020 674 47 75

 

Relational Sales Fax

020 674 47 50

 

Switchboard

020 674 50 00

 

Switchboard Fax

020 674 47 50

 

 

 

New Zealand

E-mail (New Zealand): nz_tech_support@dell.com

 

International Access Code: 00

E-mail (Australia): au_tech_support@dell.com

 

Country Code: 64

Technical Support (for desktop and portable

toll-free: 0800 446 255

 

computers)

 

 

Technical Support (for servers and workstations)

toll-free: 0800 443 563

 

Home and Small Business

0800 446 255

 

Government and Business

0800 444 617

 

Sales

0800 441 567

 

Fax

0800 441 566

 

 

 

Appendix

129

Page 128 Page 130
Image 129
Page 128 Page 130
Contents
W . d e l l . c o m s u p p o r t . d e l l . c o m March T8144 Contents Mail, Modem, and Internet Problems Solving ProblemsAddressing Memory With 4-GB Configurations Resolving Software and Hardware IncompatibilitiesBefore Working Inside Your Computer 101 Connecting and Disconnecting Drive Cables105 106111 107113 114Contents What Are You Looking For? Find It Here Warranty information Finding InformationFinding Information When you use Use the Service Tag toMicrosoft Windows License Label Identify your computerSetting Up a Printer Setting Up and Using Your ComputerPrinter Cable Connecting to the Internet Connecting a PrinterUSB connector on computer USB printer cable Setting Up Your Internet Connection Playing CDs and DVDs DVD player includes the following basic buttons Adjusting the VolumeAdjusting the Picture How to Copy a CD or DVDCopying CDs and DVDs Helpful Tips Using Blank CD-Rs and CD-RWsXD-Picture Card Using a Media Card Reader OptionalII CF I/II MicroDrive CardConnecting Two Monitors With VGA Connectors Connecting Two MonitorsOptional DVI adapter Connecting a TVChanging the Display Settings Setting Up a Home and Office NetworkConnecting to a Network Adapter Network adapterPower Management Network Setup WizardStandby Mode Hibernate Mode Power Options PropertiesPower Schemes Tab Hyper-Threading Advanced TabHibernate Tab Setting Up and Using Your Computer Setting Up and Using Your Computer Battery Problems Troubleshooting TipsDrive Problems Solving ProblemsProblems writing to a CD/DVD-RW drive CD and DVD drive problemsHard drive problems Mail, Modem, and Internet ProblemsUse these characters in filenames Error MessagesMedia Card Reader Problems Lockups and Software Problems Keyboard ProblemsComputer does not start up Computer stops respondingProgram stops responding Program crashes repeatedlySolid blue screen appears Other software problems Memory ProblemsMouse Problems Power Problems Network ProblemsPrinter Problems Scanner Problems No sound from speakers Sound and Speaker ProblemsVideo and Monitor Problems No sound from headphonesIf the screen is blank If the screen is difficult to read Solving Problems Light Pattern Problem Description Suggested Resolution Diagnostic LightsIf available, install properly working ErrorModule/memory connector placement Are installing are compatible with yourRestarting the computer Hard drive check system setup seeHardware Incompatibilities on Ensure that the cables are properlyDell Diagnostics Dell Diagnostics Main MenuOption Function What Is a Driver? DriversTab Function Using Windows XP Device Driver Rollback Reinstalling DriversIdentifying Drivers Windows XPManually Reinstalling Drivers Resolving Software and Hardware IncompatibilitiesRestoring Your Operating System Using Microsoft Windows XP System Restore Creating a Restore PointRestoring the Computer to an Earlier Operating State Using Dell PC Restore by Symantec Undoing the Last System RestoreEnabling System Restore Troubleshooting Tools Before You Begin Removing and Installing PartsRecommended Tools Turning Off Your ComputerBefore Working Inside Your Computer Front View of the Computer Between all vents and any object near these vents ShutdownBack View of the Computer Voltage selection switch may notSurround connector ConnectorLine-in connector Line-out connectorCenter/subwoofer VGA video connectorRemoving the Computer Cover Inside View of Your Computer Follow the procedures in Before You Begin onSystem Board Components DDR2 Memory Overview MemoryAddressing Memory With 4-GB Configurations Installing Memory Removing Memory PCI Cards CardsRelease tab Card retention door Installing a PCI CardAlignment bar Removing and Installing Parts Alignment guide alignment bar Removing a PCI Card Installing a PCI Express Card PCI Express CardsRelease tabs X16 card X1 card Securing tab Alignment bar Release tabs Removing a PCI Express Card Drive Panel Removing the Drive PanelSliding plate lever Drive panel Replacing the Drive-Panel Insert Removing the Drive-Panel InsertDrive panel Insert tab Drive panel insert Center driveReplacing the Drive Panel Drives Connecting Drive CablesIDE Drive Addressing CD/DVD drivesPower Cable Connector Drive Interface ConnectorsSerial ATA Connector Interface cable Interface connector Power cable Removing and Installing PartsHard Drive Connecting and Disconnecting Drive CablesPower cable Tabs Hard drive Removing and Installing PartsRemoving a Hard Drive Drive Hard drive bracket Installing a Hard DriveHard drive bay Adding a Second Hard DrivePower cable Data cable Floppy DriveRemoving a Floppy Drive Page Drive Screws Installing a Floppy DrivePower cable Data cable Removing a Media Card Reader Media Card ReaderDrive latch release Sliding plate Media Card Reader Media Card Reader Screws Installing a Media Card ReaderFlexBay USB cable Media Card Reader CD/DVD DriveRemoving a CD/DVD Drive Power cable Data cable Removing and Installing PartsPage Installing a CD/DVD Drive Connect the power and data cables to the drive Replacing the Battery BatteryComputer cover Back of computer Bottom hinges Replacing the Computer CoverRemoving and Installing Parts 101 Specifications102 103 104 Overview System Setup105 50.8 cm/secEntering System Setup System Setup Screens106 Express Service Code, and Asset Tag System Setup OptionsDiskette drive default 107Determines the integrated Sata controller’s operating mode Regardless of this settingRegardless of the No Boot setting 108109 Strip or surge protector 110Option Settings Boot Sequence111 Log clears the Event LogChanging Boot Sequence for the Current Boot Changing Boot Sequence for Future Boots112 113 Clearing Forgotten PasswordsCleaning Your Computer Clearing Cmos SettingsComputer, Keyboard, and Monitor 114Floppy Drive MouseDell Technical Support Policy U.S. Only Definition of Dell-Installed Software and PeripheralsCDs and DVDs 116Definition of Third-Party Software and Peripherals FCC Notices U.S. OnlyClass a Class B 117Contacting Dell FCC Identification Information118 Antigua and Barbuda 119Argentina Buenos Aires Aruba120 Canada North York, Ontario 121Cayman Islands Chile Santiago122 ColombiaCosta Rica 123 Home and Small Business 124Corporate Germany Langen Website support.euro.dell.com125 Italy Milan Website support.euro.dell.com 126Jamaica Area Codes Local Numbers, Toll-Free NumbersKorea Seoul 127Luxembourg Website support.euro.dell.com 128Macao Malaysia Penang Website support.ap.dell.comMontserrat 129Netherlands Antilles Netherlands Amsterdam Website support.euro.dell.com130 131 132 Sweden Upplands Vasby Website support.euro.dell.comSwitzerland Geneva Website support.euro.dell.com Thailand Website support.ap.dell.com 133Trinidad/Tobago Turks and Caicos IslandsUruguay 134Business 135Virgin Islands VenezuelaAppendix Index 137 Index138 Index Index 139 140 Index USBIndex 141 142 Index
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