Dell 5100 manual Network Problems, Power Problems

Page 36

w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Network Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

C H E C K T H E N E T W O R K C A B L E C O N N E C T O R Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network jack.

C H E C K T H E N E T W O R K L I G H T S O N T H E B A C K O F T H E C O M P U T E R If the link integrity light is off, that indicates no network communication exists. Replace the network cable. For a description of network lights, see "Controls and Lights" on page 104.

R E S T A R T T H E C O M P U T E R A N D L O G O N T O T H E N E T W O R K A G A I N

C H E C K Y O U R N E T W O R K S E T T I N G S Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning.

R U N T H E H A R D W A R E TR O U B L E S H O O T E R See page 49.

Power Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

I F T H E P O W E R L I G H T I S G R E E N A N D T H E C O M P U T E R I S N O T R E S P O N D I N G See "Diagnostic Lights"

on page 43.

I F T H E P O W E R L I G H T I S B L I N K I N G G R E E N The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation.

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Solving Problems

Image 36 Contents
W . d e l l . c o m s u p p o r t . d e l l . c o m March T8144 Contents Solving Problems Mail, Modem, and Internet ProblemsAddressing Memory With 4-GB Configurations Resolving Software and Hardware IncompatibilitiesBefore Working Inside Your Computer Connecting and Disconnecting Drive Cables 101105 106107 111113 114Contents What Are You Looking For? Find It Here Warranty information Finding InformationFinding Information Use the Service Tag to When you useMicrosoft Windows License Label Identify your computerSetting Up a Printer Setting Up and Using Your ComputerPrinter Cable Connecting to the Internet Connecting a PrinterUSB connector on computer USB printer cable Setting Up Your Internet Connection Playing CDs and DVDs Adjusting the Volume DVD player includes the following basic buttonsAdjusting the Picture How to Copy a CD or DVDCopying CDs and DVDs Using Blank CD-Rs and CD-RWs Helpful TipsUsing a Media Card Reader Optional XD-Picture CardII CF I/II MicroDrive CardConnecting Two Monitors Connecting Two Monitors With VGA ConnectorsConnecting a TV Optional DVI adapterSetting Up a Home and Office Network Changing the Display SettingsConnecting to a Network Adapter Network adapterPower Management Network Setup WizardStandby Mode Hibernate Mode Power Options PropertiesPower Schemes Tab Hyper-Threading Advanced TabHibernate Tab Setting Up and Using Your Computer Setting Up and Using Your Computer Troubleshooting Tips Battery ProblemsDrive Problems Solving ProblemsCD and DVD drive problems Problems writing to a CD/DVD-RW driveMail, Modem, and Internet Problems Hard drive problemsError Messages Use these characters in filenamesMedia Card Reader Problems Keyboard Problems Lockups and Software ProblemsComputer does not start up Computer stops respondingProgram stops responding Program crashes repeatedlySolid blue screen appears Memory Problems Other software problemsMouse Problems Network Problems Power ProblemsPrinter Problems Scanner Problems Sound and Speaker Problems No sound from speakersVideo and Monitor Problems No sound from headphonesIf the screen is blank If the screen is difficult to read Solving Problems Diagnostic Lights Light Pattern Problem Description Suggested ResolutionError If available, install properly workingModule/memory connector placement Are installing are compatible with yourHard drive check system setup see Restarting the computerHardware Incompatibilities on Ensure that the cables are properlyDell Diagnostics Dell Diagnostics Main MenuOption Function What Is a Driver? DriversTab Function Reinstalling Drivers Using Windows XP Device Driver RollbackIdentifying Drivers Windows XPManually Reinstalling Drivers Resolving Software and Hardware IncompatibilitiesRestoring Your Operating System Using Microsoft Windows XP System Restore Creating a Restore PointRestoring the Computer to an Earlier Operating State Using Dell PC Restore by Symantec Undoing the Last System RestoreEnabling System Restore Troubleshooting Tools Removing and Installing Parts Before You BeginRecommended Tools Turning Off Your ComputerBefore Working Inside Your Computer Front View of the Computer Shutdown Between all vents and any object near these ventsVoltage selection switch may not Back View of the ComputerConnector Surround connectorLine-in connector Line-out connectorVGA video connector Center/subwooferRemoving the Computer Cover Follow the procedures in Before You Begin on Inside View of Your ComputerSystem Board Components Memory DDR2 Memory OverviewAddressing Memory With 4-GB Configurations Installing Memory Removing Memory Cards PCI CardsInstalling a PCI Card Release tab Card retention doorAlignment bar Removing and Installing Parts Alignment guide alignment bar Removing a PCI Card Installing a PCI Express Card PCI Express CardsRelease tabs X16 card X1 card Securing tab Alignment bar Release tabs Removing a PCI Express Card Drive Panel Removing the Drive PanelSliding plate lever Drive panel Removing the Drive-Panel Insert Replacing the Drive-Panel InsertDrive panel Insert tab Drive panel insert Center driveReplacing the Drive Panel Connecting Drive Cables DrivesIDE Drive Addressing CD/DVD drivesDrive Interface Connectors Power Cable ConnectorSerial ATA Connector Interface cable Interface connector Power cable Removing and Installing PartsConnecting and Disconnecting Drive Cables Hard DrivePower cable Tabs Hard drive Removing and Installing PartsRemoving a Hard Drive Installing a Hard Drive Drive Hard drive bracketAdding a Second Hard Drive Hard drive bayPower cable Data cable Floppy DriveRemoving a Floppy Drive Page Installing a Floppy Drive Drive ScrewsPower cable Data cable Media Card Reader Removing a Media Card ReaderDrive latch release Sliding plate Media Card Reader Installing a Media Card Reader Media Card Reader ScrewsCD/DVD Drive FlexBay USB cable Media Card ReaderPower cable Data cable Removing and Installing Parts Removing a CD/DVD DrivePage Installing a CD/DVD Drive Connect the power and data cables to the drive Battery Replacing the BatteryReplacing the Computer Cover Computer cover Back of computer Bottom hingesRemoving and Installing Parts Specifications 101102 103 104 System Setup Overview105 50.8 cm/secEntering System Setup System Setup Screens106 System Setup Options Express Service Code, and Asset TagDiskette drive default 107Regardless of this setting Determines the integrated Sata controller’s operating modeRegardless of the No Boot setting 108109 110 Strip or surge protectorBoot Sequence Option Settings111 Log clears the Event LogChanging Boot Sequence for the Current Boot Changing Boot Sequence for Future Boots112 Clearing Forgotten Passwords 113Clearing Cmos Settings Cleaning Your ComputerComputer, Keyboard, and Monitor 114Mouse Floppy DriveDefinition of Dell-Installed Software and Peripherals Dell Technical Support Policy U.S. OnlyCDs and DVDs 116FCC Notices U.S. Only Definition of Third-Party Software and PeripheralsClass a Class B 117Contacting Dell FCC Identification Information118 119 Antigua and BarbudaArgentina Buenos Aires Aruba120 121 Canada North York, OntarioCayman Islands Chile Santiago122 ColombiaCosta Rica 123 124 Home and Small BusinessCorporate Germany Langen Website support.euro.dell.com125 126 Italy Milan Website support.euro.dell.comJamaica Area Codes Local Numbers, Toll-Free Numbers127 Korea Seoul128 Luxembourg Website support.euro.dell.comMacao Malaysia Penang Website support.ap.dell.com129 MontserratNetherlands Antilles Netherlands Amsterdam Website support.euro.dell.com130 131 132 Sweden Upplands Vasby Website support.euro.dell.comSwitzerland Geneva Website support.euro.dell.com 133 Thailand Website support.ap.dell.comTrinidad/Tobago Turks and Caicos Islands134 Uruguay135 BusinessVirgin Islands VenezuelaAppendix Index Index 137138 Index Index 139 USB 140 IndexIndex 141 142 Index
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