Dell 4600 System Messages, Message Possible Cause Corrective Action, Reseat the memory modules

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3-4-1 Screen initialization failure

3-4-2 Screen retrace failure

3-4-3 Search for video ROM failure

4-2-1 No time tick

4-2-2 Shutdown failure

4-2-3 Gate A20 failure

4-2-4 Unexpected interrupt in protected mode

4-3-3 Timer-chip counter 2 failure

4-3-4 Time-of-day clock stopped

4-4-1 Serial or parallel port test failure

4-4-4 Cache test failure

System Messages

NOTE: If the message you received is not listed in the table, see the documentation for either the operating system or the program that was running when the message appeared.

Message

Possible Cause

Corrective Action

 

 

 

8042 Gate-A20 error

The keyboard controller failed its test.

If you receive this message after you make changes in system setup, enter

 

 

system setup and restore the original value(s).

Address Line Short!

An error in the address decoding circuitry in the

Reseat the memory modules.

 

memory has occurred.

 

C: Drive Error

The hard drive is not working or is not configured

Ensure that the drive is installed correctly in the computer and defined

 

correctly.

correctly in system setup.

C: Drive Failure

 

 

Cache Memory Bad, Do

The cache memory is not operating.

See "Contacting Dell" in your Owner's Manual for instructions on obtaining

Not Enable Cache

 

technical assistance.

 

 

 

CH-2 Timer Error

An error is occurring on the timer on the system

See "Contacting Dell" in your Owner's Manual for instructions on obtaining

 

board.

technical assistance.

 

 

 

CMOS Battery State Low

The system configuration information in system

Enter system setup, verify the system configuration, and then restart the

 

setup is incorrect or the battery charge may be

computer.

CMOS Checksum Failure

low.

 

 

 

CMOS System Options

 

 

Not Set

 

 

CMOS Display Type

 

 

Mismatch

 

 

CMOS Memory Size

 

 

Mismatch

 

 

CMOS Time and Date Not

 

 

Set

 

 

 

 

 

Diskette Boot Failure

Drive A or B is present but has failed the BIOS

Ensure that the drive is installed correctly in the computer and defined

 

POST.

correctly in system setup. Check the interface cable at both ends.

DMA Error

Error in the DMA controller on the system board.

The keyboard or system board may need to be replaced.

DMA 1 Error

 

 

DMA 2 Error

 

 

 

 

 

FDD Controller Failure

The BIOS cannot communicate with the floppy

Ensure that the floppy drive or the hard drive is installed correctly in the

 

drive or hard drive controller.

computer and defined correctly in system setup. Check the interface cable at

HDD Controller Failure

 

both ends.

 

 

 

 

 

INTR1 Error

An interrupt channel on the system board failed

The keyboard or system board may need to be replaced.

 

to POST.

 

INTR2 Error

 

 

 

 

 

Invalid Boot Diskette

The operating system cannot be located on drive

Enter system setup and confirm that drive A or drive C is properly identified.

 

A or drive C.

 

Keyboard Error

The BIOS has detected a stuck key.

Ensure that nothing is resting on the keyboard; if a key appears to be stuck,

 

 

carefully pry it up. If the problem persists, you may need to replace the

 

 

keyboard.

 

 

 

KB/Interface Error

An error occurred with the keyboard connector.

Ensure that nothing is resting on the keyboard; if a key appears to be stuck,

 

 

carefully pry it up. If the problem persists, you may need to replace the

 

 

keyboard.

 

 

 

No ROM Basic

The operating system cannot be located on drive

Enter system setup and confirm that drive A or drive C is properly identified.

 

A or drive C.

 

 

 

 

 

 

 

Image 4
Contents Abbreviations and Acronyms Diagnostic Lights Advanced TroubleshootingLight Pattern Problem Description Suggested Resolution System board Beep CodesCode Cause Message Possible Cause Corrective Action System MessagesReseat the memory modules Back to Contents Before You Begin Getting StartedRecommended Tools Shutting Down Your ComputerRemove the computer cover Back to Contents Replacing the Computer Cover Removing the Computer Cover Removing and Installing Parts PCI CardsRemoving an AGP Card AGP CardReplace the computer cover Installing an AGP Card MemoryMemory Installation Guidelines Installing Memory DDR Memory OverviewFront Panel Removing the Front Panel Replacing the Front PanelDrives Removing the Front-Panel InsertReplacing a Hard Drive Remove the front panelPage Adding or Replacing a Second Hard Drive Remove the existing hard driveReinstall the existing hard drive into the computer Adding a Floppy Drive Release and remove the front panelAdding a Second CD or DVD Drive Release and remove the front panel Microprocessor Removing the MicroprocessorPage Installing the Microprocessor Fan Assembly Removing the Fan AssemblyReplacing the Fan Assembly Remove the microprocessor heat sink Remove the fan assemblySystem Board Removing the System BoardInstalling the System Board Power SupplyRemoving the Power Supply Battery Replacing the Power SupplyBattery Overview Reinstall the fan assemblyReplacing the Battery Technical Specifications Ports and Connectors PowerVideo AudioEnvironmental System Setup Entering System SetupViewing Settings System Setup ScreensSystem Setup Options System Memory Channel Mode AGP ApertureCPU Information CPU Speed Bus SpeedBoot Sequence Clearing Forgotten Passwords Enter system setupRemove the computer cover Technical Overview Inside View of Your Computer System Board ComponentsPower Supply DC Connector Pin Assignments Output Voltage Minimum Current a Maximum Current A1DC Power Connector P1 DC Power Connector P2Pin Number Signal name AWG Wire Pin Number Signal Name 18-AWG WireDC Power Connectors P3, P5, P6, P8 and P9 DC Power Connector P4DC Power Connector P7 Pin Number Signal Name 22-AWG WireBack to Contents