NETGEAR JWNR2010v5, WNR2020, WNR618, WNR614, JWNR2000v5, JNR1010V2 Troubleshoot IP Addresses

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N150 and N300 Wireless Routers

•If your ISP assigned a host name to your computer, enter that host name as the account name in the Internet Settings screen.

•Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers.

Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband modem, but some ISPs additionally restrict access to the MAC address of a single computer connected to that modem. If this is the case, configure your router to clone or spoof the MAC address from the authorized computer.

Troubleshoot IP Addresses

By default, the router is set up to automatically assign IP addresses to network clients. The router’s IP address is 192.168.1.1 unless you changed it. Wired and wirelessly connected computers must have network IP addresses on the same network as the router. The simplest way to meet this requirement is to configure each computer to obtain an IP address automatically using DHCP.

If you customized the IP address settings of your router and you’re having trouble with network connections, check the following:

•Make sure that your computer’s IP address is on the same subnet as the router. If you are using the recommended addressing scheme, your computer’s address is in the range of 192.168.1.2 to 192.168.1.254.

If your computer’s IP address is shown as 169.254.x.x, recent versions of Windows and Mac OS generate and assign an IP address if the computer cannot reach a DHCP server. These autogenerated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the router, and reboot your computer.

•If your router’s IP address was changed and you do not know the current IP address, clear the router’s configuration to factory defaults. This sets the router’s IP address to 192.168.1.1. This procedure is explained in Factory Settings on page 76.

Troubleshooting

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Contents N150 and N300 Wireless Routers ModelsTrademarks SupportCompliance Contents Manage Your Network Appendix a Supplemental Information Hardware Setup Back Panel Hardware FeaturesFront Panel LEDs  To position your router  To prepare your router for installationPosition Your Router Cable Your Router  To cable your routerVerify the Cabling Connect to the Network Access the Router  To use WPS to connect to the WiFi network Wired ConnectionWiFi Connection  To find and select the WiFi networkNetgear genie Automatic Internet Setup Types of LoginsUse a Web Browser to Access the Router  To log in to the router  To use Netgear genie to set up your routerLog In to the Router Connect to the Network and Access the Router Specify Your Internet Settings Select Advanced Setup Wizard Use the Internet Setup Wizard To use the Setup Wizard  To specify the Internet connection settings Manually Set Up the Internet ConnectionSpecify an Internet Connection Without a Login Specify an Internet Connection That Uses a Login  To view or change the basic Internet setupSelect Internet Change the MTU Size Select Advanced Setup WAN Setup  To change the MTU sizeCommon MTU sizes Networking View or Change WAN Settings  To view or change the WAN settingsSet Up a Default DMZ Server  To change the router’s device name  To set up a default DMZ serverChange the Router’s Device Name  To change the LAN TCP/IP settings Change the LAN TCP/IP SettingsSelect Advanced Setup LAN Setup LAN IP addressRIP Version list, select one of the following Specify the IP Addresses that the Router Assigns Reserve LAN IP Addresses Disable the Dhcp Server Feature in the Router To disable the Dhcp server feature in the router  To reserve an IP address  To edit a reserved address entry To use the WPS Wizard Use the WPS Wizard for WiFi Connections To delete a reserved address entry Select Advanced WPS WizardSpecify Basic WiFi Settings  To specify basic wireless settingsSelect Wireless Change the WiFi Security Option  To change the WPA settingsSelect Guest Network Set Up a Guest Network To set up a guest network  To enable or disable the wireless radio Control the Wireless RadioEnable or Disable the Wireless Radio  To set up the wireless schedule Set Up a Wireless ScheduleSelect Advanced Advanced Setup Wireless Settings Set up a Wireless Access List Networking  To specify WPS Settings Specify WPS SettingsWireless Distribution System Select Advanced Advanced Setup Wireless Repeating Function Set Up the Base Station To set up the base station  To configure the router as a repeater Set Up a RepeaterSelect the Enable Wireless Repeating Function check box Complete the Repeater IP Address field Static Routes  To set up a static routeSelect Advanced Advanced Setup Static Routes  To edit a static route  To view devices on the network View Devices Currently on the Network To delete a static route Select Attached Devices  To enable Universal Plug and PlayImprove Network Connections with Universal Plug and Play Select Advanced Advanced Setup UPnP Manage Your Network Select Advanced Administration Firmware Update Update the Router Firmware To check for new firmware and update your router  To set the password for the user name admin Change the admin PasswordRecover the admin Password Select Advanced Administration Set PasswordSelect the Enable Password Recovery check box  To recover your passwordClick the Advanced tab View Router Status To view router status and usage information LAN PortDisplay Internet Port Statistics View the Internet Connection Settings To view the Internet connection settings  To display Internet port statisticsView the Internet Connection Status  To check the Internet connection status To change the router Dhcp connection settings Dhcp Connection To change the router Pptp connection settings View Wireless Settings To change the router PPPoE connection settings  To view the wireless settingsView Guest Network Settings  To view the guest network settings To reboot the router Reboot the RouterManage the Configuration File Do not interrupt the reboot process To back up the router’s configuration settings Back Up SettingsRestore Configuration Settings Select Advanced Administration Backup SettingsErase Configuration Settings Troubleshooting WiFi Passwords Forgotten PasswordsAdmin Password WiFi Connections  To use a wired connection to view WiFi settingsChanges Not Saved Apply Power to the Router and Check the LEDs To apply power to the router and check the LEDs Troubleshoot with the LEDsAll LEDs Remain Lit Power LED Is Off or BlinkingPower LED Stays Amber Internet LEDs Is OffWiFi LED Is Off Cannot Log In to the RouterRouter Cannot Access the Internet  To check the WAN IP address To troubleshoot a PPPoE Internet connection Troubleshoot Internet BrowsingTroubleshoot a PPPoE Internet Connection  To ping the router from a computer running Windows Troubleshoot Your Network Using the Ping UtilityTest the LAN Path to Your Router Test the Path from Your Computer to a Remote Device Request timed outTroubleshoot IP Addresses Supplemental Information Factory Settings Router factory default settingsTechnical Specifications Router specifications

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