NETGEAR WNR2010, WNR2020 Test the Path from Your Computer to a Remote Device, Request timed out

Page 73

N150 and N300 Wireless Routers

Pinging <IP address > with 32 bytes of data

If the path is working, you see this message:

Reply from < IP address >: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message:

Request timed out

If the path is not functioning correctly, you might have one of the following problems:

•Wrong physical connections

For a wired connection, make sure that the numbered Ethernet port LED is lit for the port to which you are connected.

Check that the appropriate LEDs are on for your network devices. If your router and computer are connected to a separate Ethernet switch, make sure that the link LEDs are lit for the switch ports that are connected to your computer and router.

•Wrong network configuration

Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer.

Verify that the IP address for your router and your computer are correct and that the addresses are on the same subnet.

Test the Path from Your Computer to a Remote Device

After verifying that the LAN path works correctly, test the path from your computer to a remote device.

1.From the Windows toolbar, click the Start button and select Run.

2.In the field provided, type: ping -n 10 <IP address>

where <IP address> is the IP address of a remote device such as your ISP DNS server.

If the path is functioning correctly, replies like those examples shown in Test the LAN Path to Your Router on page 72 are displayed.

If you do not receive replies, try the following:

•Check that your computer has the IP address of your router listed as the default gateway. If a DHCP server assigns the IP configuration of your computer, this information is not visible on your computer’s Network Control Panel. Verify that the IP address of the router is listed as the default gateway.

•Check to see that the network address of your computer (the portion of the IP address specified by the subnet mask) is different from the network address of the remote device.

•Check that your cable or DSL broadband modem is connected and functioning.

Troubleshooting

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Contents Models N150 and N300 Wireless RoutersCompliance SupportTrademarks Contents Manage Your Network Appendix a Supplemental Information Hardware Setup Front Panel LEDs Hardware FeaturesBack Panel Position Your Router  To prepare your router for installation To position your router  To cable your router Cable Your RouterVerify the Cabling Connect to the Network Access the Router WiFi Connection Wired Connection To use WPS to connect to the WiFi network  To find and select the WiFi networkUse a Web Browser to Access the Router Types of LoginsNetgear genie Automatic Internet Setup Log In to the Router  To use Netgear genie to set up your router To log in to the router Connect to the Network and Access the Router Specify Your Internet Settings  To use the Setup Wizard Use the Internet Setup WizardSelect Advanced Setup Wizard Specify an Internet Connection Without a Login Manually Set Up the Internet Connection To specify the Internet connection settings  To view or change the basic Internet setup Specify an Internet Connection That Uses a LoginSelect Internet Change the MTU Size  To change the MTU size Select Advanced Setup WAN SetupCommon MTU sizes Networking  To view or change the WAN settings View or Change WAN SettingsSet Up a Default DMZ Server Change the Router’s Device Name  To set up a default DMZ server To change the router’s device name Select Advanced Setup LAN Setup Change the LAN TCP/IP Settings To change the LAN TCP/IP settings LAN IP addressRIP Version list, select one of the following Specify the IP Addresses that the Router Assigns  To disable the Dhcp server feature in the router Disable the Dhcp Server Feature in the RouterReserve LAN IP Addresses  To edit a reserved address entry  To reserve an IP address To delete a reserved address entry Use the WPS Wizard for WiFi Connections To use the WPS Wizard Select Advanced WPS Wizard To specify basic wireless settings Specify Basic WiFi SettingsSelect Wireless  To change the WPA settings Change the WiFi Security Option To set up a guest network Set Up a Guest NetworkSelect Guest Network Enable or Disable the Wireless Radio Control the Wireless Radio To enable or disable the wireless radio Select Advanced Advanced Setup Wireless Settings Set Up a Wireless Schedule To set up the wireless schedule Set up a Wireless Access List Networking Wireless Distribution System Specify WPS Settings To specify WPS Settings  To set up the base station Set Up the Base StationSelect Advanced Advanced Setup Wireless Repeating Function Select the Enable Wireless Repeating Function check box Set Up a Repeater To configure the router as a repeater Complete the Repeater IP Address field Select Advanced Advanced Setup Static Routes  To set up a static routeStatic Routes  To edit a static route  To delete a static route View Devices Currently on the Network To view devices on the network Improve Network Connections with Universal Plug and Play  To enable Universal Plug and PlaySelect Attached Devices Select Advanced Advanced Setup UPnP Manage Your Network  To check for new firmware and update your router Update the Router FirmwareSelect Advanced Administration Firmware Update Recover the admin Password Change the admin Password To set the password for the user name admin Select Advanced Administration Set Password To recover your password Select the Enable Password Recovery check box To view router status and usage information View Router StatusClick the Advanced tab LAN Port To view the Internet connection settings View the Internet Connection SettingsDisplay Internet Port Statistics  To display Internet port statistics To check the Internet connection status View the Internet Connection StatusDhcp Connection  To change the router Dhcp connection settings To change the router PPPoE connection settings View Wireless Settings To change the router Pptp connection settings  To view the wireless settings To view the guest network settings View Guest Network SettingsManage the Configuration File Reboot the Router To reboot the router Do not interrupt the reboot processRestore Configuration Settings Back Up Settings To back up the router’s configuration settings Select Advanced Administration Backup SettingsErase Configuration Settings Troubleshooting Admin Password Forgotten PasswordsWiFi Passwords  To use a wired connection to view WiFi settings WiFi Connections To apply power to the router and check the LEDs Apply Power to the Router and Check the LEDsChanges Not Saved Troubleshoot with the LEDsPower LED Stays Amber Power LED Is Off or BlinkingAll LEDs Remain Lit Internet LEDs Is OffCannot Log In to the Router WiFi LED Is Off To check the WAN IP address Router Cannot Access the InternetTroubleshoot a PPPoE Internet Connection Troubleshoot Internet Browsing To troubleshoot a PPPoE Internet connection Test the LAN Path to Your Router Troubleshoot Your Network Using the Ping Utility To ping the router from a computer running Windows Request timed out Test the Path from Your Computer to a Remote DeviceTroubleshoot IP Addresses Supplemental Information Router factory default settings Factory SettingsRouter specifications Technical Specifications

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