NETGEAR WNR618, WNR2020 Troubleshoot Internet Browsing, Troubleshoot a PPPoE Internet Connection

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N150 and N300 Wireless Routers

If your router is still unable to obtain an IP address from the ISP, the problem might be one of the following:

•Your Internet service provider (ISP) might require a login program.

Ask your ISP if it requires PPP over Ethernet (PPPoE) or some other type of login. If your ISP requires a login, the login name and password might be set incorrectly.

•Your ISP might check for your computer’s host name.

Assign the computer host name of your ISP account as the account name in the Internet Setup screen.

•Your ISP allows only one Ethernet MAC address to connect to Internet and might check for your computer’s MAC address. In this case, do one of the following:

-Inform your ISP that you have bought a new network device, and ask them to use the router’s MAC address.

-Configure your router to clone your computer’s MAC address.

Troubleshoot Internet Browsing

If your router can obtain an IP address, but your computer is unable to load any web pages from the Internet, it might be for the following reasons:

•Your computer might not recognize any DNS server addresses.

A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address during the router’s configuration, reboot your computer, and verify the DNS address. You can configure your computer manually with DNS addresses, as explained in your operating system documentation.

•Your computer might not have the router configured as its TCP/IP gateway.

If your computer obtains its information from the router by DHCP, reboot the computer, and verify the gateway address.

•You might be running login software that is no longer needed.

If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your router. If you use Internet Explorer as your browser, you might need to select Tools > Internet Options, click the Connections tab, and select the Never dial a connection check box. Other browsers have similar options.

Troubleshoot a PPPoE Internet Connection

To troubleshoot a PPPoE Internet connection:

1.Launch a web browser from a computer or wireless device that is connected to the network.

2.Type http://www.routerlogin.net or http://www.routerlogin.com.

Troubleshooting

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Contents Models N150 and N300 Wireless RoutersTrademarks SupportCompliance Contents Manage Your Network Appendix a Supplemental Information Hardware Setup Back Panel Hardware FeaturesFront Panel LEDs  To position your router  To prepare your router for installationPosition Your Router  To cable your router Cable Your RouterVerify the Cabling Connect to the Network Access the Router  To find and select the WiFi network Wired ConnectionWiFi Connection  To use WPS to connect to the WiFi networkNetgear genie Automatic Internet Setup Types of LoginsUse a Web Browser to Access the Router  To log in to the router  To use Netgear genie to set up your routerLog In to the Router Connect to the Network and Access the Router Specify Your Internet Settings Select Advanced Setup Wizard Use the Internet Setup Wizard To use the Setup Wizard  To specify the Internet connection settings Manually Set Up the Internet ConnectionSpecify an Internet Connection Without a Login  To view or change the basic Internet setup Specify an Internet Connection That Uses a LoginSelect Internet Change the MTU Size  To change the MTU size Select Advanced Setup WAN SetupCommon MTU sizes Networking  To view or change the WAN settings View or Change WAN SettingsSet Up a Default DMZ Server  To change the router’s device name  To set up a default DMZ serverChange the Router’s Device Name LAN IP address Change the LAN TCP/IP SettingsSelect Advanced Setup LAN Setup  To change the LAN TCP/IP settingsRIP Version list, select one of the following Specify the IP Addresses that the Router Assigns Reserve LAN IP Addresses Disable the Dhcp Server Feature in the Router To disable the Dhcp server feature in the router  To edit a reserved address entry  To reserve an IP addressSelect Advanced WPS Wizard Use the WPS Wizard for WiFi Connections To delete a reserved address entry  To use the WPS Wizard To specify basic wireless settings Specify Basic WiFi SettingsSelect Wireless  To change the WPA settings Change the WiFi Security OptionSelect Guest Network Set Up a Guest Network To set up a guest network  To enable or disable the wireless radio Control the Wireless RadioEnable or Disable the Wireless Radio  To set up the wireless schedule Set Up a Wireless ScheduleSelect Advanced Advanced Setup Wireless Settings Set up a Wireless Access List Networking  To specify WPS Settings Specify WPS SettingsWireless Distribution System Select Advanced Advanced Setup Wireless Repeating Function Set Up the Base Station To set up the base station  To configure the router as a repeater Set Up a RepeaterSelect the Enable Wireless Repeating Function check box Complete the Repeater IP Address field Static Routes  To set up a static routeSelect Advanced Advanced Setup Static Routes  To edit a static route  To view devices on the network View Devices Currently on the Network To delete a static route Select Attached Devices  To enable Universal Plug and PlayImprove Network Connections with Universal Plug and Play Select Advanced Advanced Setup UPnP Manage Your Network Select Advanced Administration Firmware Update Update the Router Firmware To check for new firmware and update your router Select Advanced Administration Set Password Change the admin PasswordRecover the admin Password  To set the password for the user name admin To recover your password Select the Enable Password Recovery check boxLAN Port View Router Status To view router status and usage information Click the Advanced tab To display Internet port statistics View the Internet Connection Settings To view the Internet connection settings Display Internet Port Statistics To check the Internet connection status View the Internet Connection StatusDhcp Connection  To change the router Dhcp connection settings To view the wireless settings View Wireless Settings To change the router PPPoE connection settings  To change the router Pptp connection settings To view the guest network settings View Guest Network SettingsDo not interrupt the reboot process Reboot the RouterManage the Configuration File  To reboot the routerSelect Advanced Administration Backup Settings Back Up SettingsRestore Configuration Settings  To back up the router’s configuration settingsErase Configuration Settings Troubleshooting WiFi Passwords Forgotten PasswordsAdmin Password  To use a wired connection to view WiFi settings WiFi ConnectionsTroubleshoot with the LEDs Apply Power to the Router and Check the LEDs To apply power to the router and check the LEDs Changes Not SavedInternet LEDs Is Off Power LED Is Off or BlinkingPower LED Stays Amber All LEDs Remain LitCannot Log In to the Router WiFi LED Is Off To check the WAN IP address Router Cannot Access the Internet To troubleshoot a PPPoE Internet connection Troubleshoot Internet BrowsingTroubleshoot a PPPoE Internet Connection  To ping the router from a computer running Windows Troubleshoot Your Network Using the Ping UtilityTest the LAN Path to Your Router Request timed out Test the Path from Your Computer to a Remote DeviceTroubleshoot IP Addresses Supplemental Information Router factory default settings Factory SettingsRouter specifications Technical Specifications
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