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Xerox 4220/MRP, 4230/MRP, 4219/MRP manual Troubleshooting, Fax software error messages

Models: 4220/MRP 4219/MRP 4230/MRP

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5.Troubleshooting

5.Troubleshooting

This chapter provides the following information:

·Error messages that may appear on your screen when you are loading or unloading the fax software

·Solutions to some problems you may encounter when you install and use the fax software

·Printer control panel error messages

·Procedures for printing a Fax Setup Report.

Fax software error messages

This section contains error messages that are displayed when an error occurs when loading or unloading any of the fax software components. Explanations of error messages are provided when the message is not self-explanatory.

Messages when loading PSFAX.COM program

PSFAS did not load.

PSFAX is already resident.

PSFAX requires DOS version 3.0 or later.

PSFAX cannot load, because the printer port does not exist.

Indicates you specified a printer port when you ran install that does not exist on your system.

PSFAX cannot load, because PrintCache is not already loaded.

Indicates you chose PrintCache as your printer port when you ran install, but that PrintCache was not loaded when you tried to load the fax software.

Messages when unloading PSFAX.COM program

Beginning to unload PSFAX...

PSFAX is not currently loaded.

You have tried to unload PSFAX.COM, but it was not loaded.

PSFAX is not the most recently installed memory resident

program. Unload the most recently installed utility first.

PSFAX.COM must be the last memory resident program loaded in order to be unloaded using the PSFAX/U command. If not, try unloading more recently loaded programs (consult their manuals for information on unloading) and then try issuing the PSFAX/U command again. If you cannot unload more recently loaded

XEROX MRP FAMILY FAX MODEM FOR MS-DOS OPERATOR GUIDE

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Xerox 4220/MRP, 4230/MRP, 4219/MRP manual Troubleshooting, Fax software error messages

Contents

Xerox MRP Family XEROX4215/MRP, 4219/MRP, 4220/MRP, 4230/MRP Fax Modem for MS-DOSOperator GuideEl Segundo, CA Xerox Corporation 701 S. Aviation BoulevardPrinted in the United States of America Publication number 720P12332Notices SafetyU.S.A CanadaOperational safety Laser safetyDo this Do not do this 2Reset button U.S. configuration of ELCI/RCD 1WindowInternational configuration of ELCI/RCD 1Window 2Reset button1. Installation Table of contentsNotices Introduction2. Operation 3. Administering the fax softwareTroubleshooting Fax Setup menuAppendices IndexPage About this guide IntroductionConventions Text conventionsProcedure conventionsÐMS-DOS Procedure conventionsÐprinterKeyboard key Key+keyFax printer utility 1.InstallationHardware and software requirements Before you begin installationSelecting the hard disk and directory Installation procedureUsers Fax ªFromº Information screen Printer port selectionCode Telephone Settings screenFunction 1.Do one of the following Windows Installation screen Fax Pop-upMenu for DOS Applications Automatic Loading Option screen README File Options screen Windows installations Initial settingsSerial port printer connections Loading the fax software in MS-DOS Changing the Windows InstallationUnloading fax software from system memory Installing fax software on a networkLoad order Printer port Timeout settingsINSTALLATION 1-142.Operation Using the Fax Pop-upmenuPop-upMenu keys Sending a fax from a MS-DOSapplicationPurpose EnterFunction Code0 through 10.Press F10 to exit the Fax Cover Page Screen Using the Phonebook to send a fax Using the Phonebook in MS-DOSAdding Phonebook entries Editing a Phonebook entryBroadcast fax Using the Phonebook to broadcast a faxDeleting a Phonebook entry Using the Group Phonebook for a broadcast message Using the Group Phonebook to broadcast a faxCreating a Group Phonebook entry Editing the Group Phonebook entryAccessing the Advanced Fax Options screen Using advanced fax options in MS-DOSDelaying a fax transmission Follow this procedure to send a delayed fax Setting outside access codes Fax job resolutionMaking choices in the fax software dialog boxes Using fax software in WindowsCode FunctionSending a fax from a Windows application Printing a fax from a Windows application Adding a Phonebook entry Using the Phonebook in WindowsUsing the Phonebook for broadcast fax Creating a Group Phonebook Using the Group Phonebook for a broadcast faxFax options in the Windows environment Delaying fax transmissionsSetting the fax job resolution Code Changing the outside access codeFunction Page Changing the fax software basic settings 3.Administering the fax softwareChanging the hot-keycombination example Enabling the Fax Pop-upmenuRunning the INSTALL/A program Setting advanced options with INSTALL/APrinting and editing internal settings Number of rings before answer Transmission Status Reports Fax machine identificationNumber of retries NNotesAutomatic Activity Report Y/N Editing fax timeout settingsTimestamp each fax Y/N Set fax clock Time/DataSpecifying the fax job end timeout Specifying the fax job start timeoutEditing printer port redirection Editing the fax printer passwordThe Edit Fax Printer Password screen appears Displaying and editing the fax queue Using the Fax Manager utility2.Do one of the following Printing an activity log Importing/Exporting Phonebook files 2.Press Enter 3.Select Import 4.Press Enter Fax Setup menu Fax Setup menuFAX SETUP MENU Figure 4-1. Fax Setup menuFAX SETUP MENU Figure 4-2. Send/Receive Setup submenusTray 1 is the default if Tray 4 is not present 0 is the defaultClock Setup Fax setup item descriptionsFax Mode DateTransmission Resolution Send SetupTime Time HR MINAutomatic Tray Switching Receive Setup·Enable HeaderOutput Destination Fax setup configuration examples·Top Tray 2. Press the Enter key Setting the date Setting the redial count for a send configuration Setting the timeTurning the speaker off for a send configuration MAIN MENU 1.PRINT MODE FAX SETUP MENU4-12 Fax software error messages 5.TroubleshootingPage Problems encountered when using the fax software Fax Setup menu error messages Fax Setup menu error messagesResult/Reason ActionFax Setup menu error messages Fax Setup menu error messages continuedResult/Reason ActionFax Setup Menu error messages Printer Configuration ReportFax Setup menu error messages continued Result/ReasonSend setup Reports how a fax is to be sent Page Adding memory A.Performance enhancementAdding a hard disk Page Related publications B.Related publicationsXerox MRP Family publications InternationalPublication InternationalU.S. Number LanguageIndex F fax see also Group Phonebook P passwordsPage Windows, see Microsoft Windows environment