American Power Conversion 3-in-1 Wireless Mobile Router user manual General Problems, Solution

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Appendix A: Troubleshooting and Maintenance

This appendix covers the following common problems that may be encountered while using the APC 3-in-1 Wireless Mobile Router and some possible solutions to them:

•General Problems

•Wireless Access — AP or AP/Router Mode

•Router Mode

If problems still exist after performing these procedures, contact the dealer.

General Problems

Problem 1: Cannot connect to the APC 3-in-1 Wireless Mobile Router to configure it.

Solution: Try using the wired Ethernet connection and the APC 3-in-1 Wireless Mobile Router’s IP address.

1.Connect a LAN cable from the APC 3-in-1 Wireless Mobile Router to the Ethernet port on the computer.

2.Set the APC 3-in-1 Wireless Mobile Router to Config mode.

3.Restart the APC 3-in-1 Wireless Mobile Router.

4.Restart the APC 3-in-1 Wireless Mobile Router.

5.Restart the computer, or perform a Release and Renew of the IP address (on the Ethernet Port).

6.Start the Web browser.

7.Enter the address as: HTTP://192.168.1.1

Wireless Access — AP or AP/Router Mode

Problem 1: The computer cannot locate the wireless access point.

Solution:

•Check the Broadcast SSID setting. Has it been disabled? If it has, the AP will not be listed in Available Wireless Networks. The computer must be configured manually using Infrastructure mode (not ad hoc mode).

•To determine if radio interference is causing a problem, see if connection is possible when close to the APC 3-in-1 Wireless Mobile Router.

Remember that the connection range can be as little as 50 feet in poor environments.

Problem 2: Can locate the APC 3-in-1 Wireless Mobile Router, but cannot establish a connection.

Solution:

•The SSID on the computer and the wireless access point must be the same.

Remember that the SSID is case-sensitive. So, for example “Workgroup” does NOT match “workgroup”.

•Both the computer and the APC 3-in-1 Wireless Mobile Router must have the same settings for Wireless Security. The default setting for the APC 3-in-1 Wireless Mobile Router is disabled, so the wireless station will also have Wireless Security disabled.

If Wireless Security is enabled on the APC 3-in-1 Wireless Mobile Router, wireless stations must use the same settings as the APC 3-in-1 Wireless Mobile Router.

If the APC 3-in-1 Wireless Mobile Router is set to Allow Trusted Stations only, then each of the Wireless stations must be in the Trusted Wireless Stations list, or access will be blocked.

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Contents User’s Manual Page Contents AP/Router Mode Advanced Features Configuring the Router for AP/Router ModeConfiguring the Router for Client Mode Operation and UsageAppendix A. Troubleshooting and Maintenance A-1 List of Figures Preface Contents of this ManualIntended Audience Conventions and Typefaces Used in This ManualCompliance Statement Regulatory ApprovalsDisclaimers TrademarksWireless FeaturesRouter Mode Features IntroductionPhysical Features Package ContentsModes Feature FunctionalityAP/Router Mode Access Point AP ModeClient Mode Config ModeModes Requirements Initial ConfigurationHow to Perform the Initial Configuration Mode Configuration Screen Admin Using The System Setup ScreenSystem Using The Config File ScreenUpgrading the Firmware Upgrade Firmware ScreenUpgrading the Firmware Connecting the Router to a Wired or Wireless Network Configuring the Router for Access Point AP ModeUsing the Wireless Security Screen WirelessWireless Security WEP Screen Wireless Security WPA-PSK Screen Using the Trusted Wireless Stations ScreenClear EditAdd Using the Trusted Wireless Stations Screen Connecting in AP/Router Mode Configuring the Router for AP/Router ModeAP/Router Setup Screen Using the AP/Router Setup ScreenEthernet WAN Port Wireless LANSecurity System WEP Wireless Security ScreenSecurity System WPA-PSK Buttons Trusted Wireless Stations ScreenConnection Type Travel Mode Hotel Ethernet WAN Port Configuration ScreenConnection Type IP AddressIdentification Connection Types PPPoE, PPTP, L2TP, and No LoginMAC Address Connection Behavior Ethernet Port Configuration All SettingsEthernet WAN Port Configuration Screen Fixed/Dynamic IP Address Ethernet WAN Port StatusInternet Connection Log ConnectionMessage Description Pptp Status Screen Pptp StatusL2TP Status Screen Connection Status L2TP ScreenEthernet WAN Port Status Advanced Internet Screen AP/Router Mode Advanced FeaturesCommunication Applications Communication ApplicationsPort Forwarding Enable DMZ usingSend Application’s incoming calls to My PC is not listedPort Forwarding IP Address Seen by Internet UsersProperties ServicePort Forwarding Screen Connecting to User-defined Servers Using Self-defined ServersCreate a new Server Modify Edit a ServerDdns Screen Using Dynamic DNS Domain Name ServerDdns Data Ddns ServiceDNS Lookup Network Diagnostics ScreenPing Backup DNS IP Backup DNSEnable UPnP Services Options ScreenAdvanced PC Database Screen Advanced PC Database ScreenPC Properties Options Security ScreenFirewall Allow L2TP Allow PptpSecurity Screen Connecting the Computer to the Router Configuring the Router for Client ModeSet as Current Client Mode Setup ScreenWireless Profiles General Wireless Client Profile ScreenProfile Name Network TypeSecurity Sytem SecurityOperation and Usage When Changing ModesUsing AP Mode Connecting in AP/Router Mode Using AP/Router ModeAP/Router Setup Screen annotated Using Client Mode General Problems Appendix a Troubleshooting and MaintenanceWireless Access AP or AP/Router Mode SolutionProblem 3 The wireless connections speed is very slow Router ModeBasic Service Set BSS and Extended Service Set ESS Appendix B About Wireless LANsModes for Wireless LANs Open System or Shared Key Wired Equivalent Privacy WEPOff, 64 Bit, 128 Bit Wireless Interface Specifications Appendix C SpecificationsTechnical Support Warranty
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