Linksys WRV200 manual Troubleshooting

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Appendix A

Troubleshooting

b.Click the Network and Internet Connections icon and then the Network Connections icon.

c.Right-click the Local Area Connection associated with your Ethernet adapter, and click Properties.

d.In the This connection uses the following items box, select Internet Protocol (TCP/IP) and click Properties. Make sure that Obtain an IP address automatically and Obtain DNS server address automatically are selected.

2.Open a command prompt:

a.Windows 2000 and XP: Click Start and Run. In the Open field, type cmd. Press Enter or click OK.

3.At the command prompt, type ping 192.168.1.1 and press Enter.

• If you get a reply, the computer is communicating with the Router.

• If you do NOT get a reply, check the cable, and make sure Obtain an IP address automatically is selected in the TCP/IP settings for your Ethernet adapter.

4.At the command prompt, type ping followed by your Internet IP address and press Enter. The Internet IP Address can be found in the web interface of the Router. For example, if your Internet IP address is 1.2.3.4, you would enter ping 1.2.3.4 and press Enter.

• If you get a reply, the computer is connected to the Router.

• If you do NOT get a reply, try the ping command from a different computer to verify that your original computer is not the cause of the problem.

5.At the command prompt, type ping www.linksys.com and press Enter.

• If you get a reply, the computer is connected to the Internet. If you cannot open a web page, try the ping command from a different computer to verify that your original computer is not the cause of the problem.

• If you do NOT get a reply, there may be a problem with the connection. Try the ping command from a different computer to verify that your original computer is not the cause of the problem.

I am not getting an IP address on the Internet with my Internet connection.

1.Refer to “I want to test my Internet connection” above to verify that you have connectivity.

2.If you need to clone the MAC address of your Ethernet adapter onto the Router, see the MAC Address Clone section of “Chapter 5: Configuring the Wireless-G Router” for details.

3.Make sure you are using the right Internet settings. Contact your ISP to see if your Internet connection type is DHCP, Static IP Address, or PPPoE (commonly used by DSL consumers). Please refer to the Basic Setup section of “Chapter 5: Configuring the Wireless-G Router” for details on Internet Connection Type settings.

4.Make sure you use the right cable. Check to see if the Internet LED is solidly lit.

5.Make sure the cable connecting from your cable or DSL modem is connected to the Router’s Internet port. Verify that the Status page of the Router’s Web-based Utility shows a valid IP address from your ISP.

6.Turn off the computer, Router, and cable/DSL modem. Wait 30 seconds, and then turn on the Router, cable/ DSL modem, and computer. Check the System Summary tab of the Router’s Web-based Utility to see if you get an IP address.

I am not able to access the Router’s Web-based Utility Setup page.

1.Refer to “I want to test my Internet connection” above to verify that your computer is properly connected to the Router.

2.Verify that your computer has an IP Address, Subnet Mask, Gateway, and DNS.

3.Set a static IP address on your system; refer to “I need to set a static IP address” above.

4.Refer to “I need to remove the proxy settings or the dial-up pop-up window (for PPPoE users)” below.

I can’t get my Virtual Private Network (VPN) to work through the Router.

Access the Router’s web interface by going to http://192.168.1.1 or the IP address of the Router, and go to the VPN -> VPN Pass Through tab. Make sure you have IPSec passthrough and/or PPTP passthrough enabled.

VPNs that use IPSec with the ESP (Encapsulation Security Payload known as protocol 50) authentication will work fine. At least one IPSec session will work through the Router; however, simultaneous IPSec sessions may be possible, depending on the specifics of your VPNs.

VPNs that use IPSec and AH (Authentication Header known as protocol 51) are incompatible with the Router. AH has limitations due to occasional incompatibility with the NAT standard.

Change the IP address for the Router to another subnet to avoid a conflict between the VPN IP address and your local IP address. For example, if your VPN server assigns an IP address 192.168.1.X (X is a number from 1 to 254) and your local LAN IP address is 192.168.1.X (X is the same

Wireless-G VPN Router with RangeBooster

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Contents Wireless-G VPN Router with RangeBooster About This Guide About This GuideTable of Contents Appendix a Troubleshooting Appendix B Wireless Security ChecklistAppendix J Contact Information Appendix E Gateway-to-Gateway VPN TunnelAppendix I Regulatory Information Chapter IntroductionNetwork Topology Chapter Planning Your Wireless NetworkAd-Hoc versus Infrastructure Mode Network LayoutChapter Planning Your Virtual Private Network VPN Why do I need a VPN?What is a VPN? Computer using the Linksys VPN client software to VPN Router VPN Router to VPN RouterFront Panel Chapter Product OverviewProduct Overview Back PanelChapter Configuring the Wireless-G VPN Router OverviewSetup Basic Settings How to Access the Web-based UtilitySetup Internet SetupPptp Optional Settings Required by some ISPs LAN SetupTime Settings Setup VlanSetup Ddns Setup MAC Address Clone DdnsStatic Routing Setup Advanced RoutingDynamic Routing Wireless Wireless Security WirelessWireless Basic Wireless Settings Wireless Network ModeWPA2 Enterprise WPA2 PersonalWPA Enterprise WPA2 Personal Mixed WPA2 Enterprise MixedWireless Wireless Network Access Wireless Network AccessAdvanced Wireless Settings Wireless Advanced Wireless SettingsWireless WDS Firewall Port Forwarding FirewallFirewall General Internet BlockFirewall Port Triggering Firewall DMZFirewall URL Filtering Firewall Access RestrictionVPN VPN Client Access Certificate Management VPN VPN PassthroughVPN Client List Table Remote Secure Group VPN IPSec VPNLocal Secure Group Tunnel Options Remote Secure GatewayKey Management VPN VPN Summary QoS Port-Based QoS QoSQoS Application-Based QoS Priority QueueAdmin Password AdministrationAdministration Management Local Router AccessUPnP Administration LogBackup and Restore Administration Firmware Upgrade Administration DiagnosticsAdministration Factory Default Ping TestStatus Router Administration RebootStatus InformationStatus System Performance Status WirelessStatus Local Network Local NetworkVPN Summary Status VPN ClientsSystem Performance Appendix a Appendix a TroubleshootingTroubleshooting WindowsTroubleshooting Need to set up a server behind my Router Click Save Settings Go to the Firewall DMZ tabGo to the Setup Basic Setup tab Click the Firewall Port Triggering tabFrequently Asked Questions WRV200 does not support NetBIOS Broadcast overIs the Router cross-platform compatible? Appendix B Appendix B Wireless Security ChecklistWireless Security Checklist General Network Security GuidelinesAppendix C Installing from the CD-ROMAppendix C Overview Before You BeginUsing the Linksys QuickVPN Software Version Number of the QuickVPN Client\Program Files\Linksys\QuickVPN Client\ Select VPN, then VPN Client AccessDistributing Certificates to QuickVPN Users Environment Appendix DIntroduction Create an IPSec PolicyFilter List 2 router win Configure Individual Tunnel Rules Tunnel 1 win-RouterTunnel 2 Router-win Rules Tab Your tunnel should now be established Assign New IPSec PolicyCreate a Tunnel Through the Web-Based Utility Appendix E Gateway-to-Gateway VPN Tunnel Configuration of the WRV200Appendix E Click IPSec VPNClick the Gateway to Gateway tab Configuration of the RV082Configuration of PC 1 and PC RV082 WRV200 Dynamic IP B.B.B.B with Configuration when Both Gateways Use Dynamic IP Addresses RV082 VPN Settings Glossary Appendix FAppendix F Glossary Http HyperText Transport ProtocolGlossary Smtp Simple Mail Transfer Protocol The standard eAppendix F Appendix G Appendix G SpecificationsSpecifications Specifications Appendix H Warranty InformationObtaining Warranty Service Exclusions and LimitationsWarranty Information Technical SupportAppendix Regulatory InformationWireless Disclaimer Avis d’Industrie CanadaDansk Danish Miljøinformation for kunder i EU Appendix Norsk Norwegian Miljøinformasjon for kunder i EU Appendix Appendix J Contact Information
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