NETGEAR DG834GUV5 user manual Troubleshooting the ISP Connection, Adsl Link

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DG834GUv5 Wireless Router with Built-in DSL Modem User Manual

•Make sure your computer’s IP address is on the same subnet as the router. If you are using the recommended addressing scheme, your computer’s address should be in the range of 10.0.0..3 to 10.0.0.254. See the online document listed in “Preparing a Computer for Network Access” in Appendix B to find your computer’s IP address.

Note: If your computer’s IP address is shown as 169.254.x.x:

Recent versions of Windows and MacOS generate and assign an IP address if the computer cannot reach a DHCP server. These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the router, and reboot your computer.

•If your router’s IP address was changed and you do not know the current IP address, clear the router’s configuration to factory defaults. This will set the router’s IP address to 10.0.0.2. This procedure is explained in “Restoring the Default Configuration and Password” on page 7-8.

•Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure that the Java applet is loaded.

•Try quitting the browser and launching it again.

•Make sure you are using the correct login information. The factory default login name is admin, and the password is admin. Make sure that Caps Lock is off when entering this information.

If the router does not save changes you have made in the Web configuration interface, check the following:

•When entering configuration settings, be sure to click the Apply button before moving to another screen or tab, or your changes are lost.

•Click the Refresh or Reload button in the Web browser. The changes might have occurred, but the Web browser might be caching the old configuration.

Troubleshooting the ISP Connection

ADSL Link

If your router is unable to access the Internet, you should first determine whether you have a DSL link with the service provider. The state of this connection is indicated with the DSL LED.

Troubleshooting

7-3

v1.0, May 2009

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Contents NETGEAR, Inc Statement of Conditions FCC StatementTrademarks European Union Statement of Compliance 1999/5/EG Bestätigung des Herstellers/ImporteursCustomer Support Certificate of the Manufacturer/ImporterVoluntary Control Council for Interference Vcci Statement V1.0, May Contents Chapter Protecting Your Network Chapter Configuring Telkom VPN Lite V1.0, May Conventions, Formats, and Scope About This ManualPrinting a chapter How to Use This ManualHow to Print this Manual Printing a page in the Html viewPrinting the full manual Xiv What You Need Before You Begin Chapter Configuring Your Internet ConnectionLogging In to the Modem Router Using the Installation CD to Set Up Your RouterViewing or Manually Configuring Your ISP Settings ISP does not require login Settings Description Basic Settings Fields DescriptionGet Automatically from ISP. Your ISP uses Dhcp to Want to use Changing Your Adsl SettingsHow the Internet Connection Works Planning Your Wireless Network Chapter Configuring Your Wireless Network Security SettingsSee Manually Configuring Your Wireless Network on Wireless Placement and Range GuidelinesWireless Security Options Manually Configuring Your Wireless Network V1.0, May Ssid Wireless SettingsWireless Security Configuring Your Wireless SecurityConfiguring WEP Configuring WPA, WPA2, or WPA/WPA2 Using Push N Connect WPS to Configure Your Wireless Network Using a WPS Button to Add a WPS Client Using PIN Entry to Add a WPS Client V1.0, May V1.0, May Advanced Wireless Settings for WPS and WDS Hiding your wireless network name Ssid Controlling Wireless Station AccessTurning off wireless connectivity completely Restricting Access by MAC Address V1.0, May Chapter Protecting Your Network Protecting Access to Your ADSL2+ Modem Wireless RouterChanging the Built-In Password Changing the Administrator Login Time-out Configuring Basic Firewall ServicesBlocking Keywords and Sites Blocking Keywords, Sites, and ServicesKeyword Result Firewall Rules Inbound Rule Example a Local Public Web Server Inbound Rules Port ForwardingInbound Rule Example Allowing Videoconferencing Outbound Rule Example Blocking Instant Messenger Outbound Rules Service BlockingConsiderations for Inbound Rules V1.0, May Order of Precedence for Rules ServicesSetting Times and Scheduling Firewall Services V1.0, May Scheduling Firewall Services V1.0, May Chapter Managing Your Network Backing Up, Restoring, or Erasing Your SettingsBacking Up the Configuration to a File Upgrading the Modem Router Firmware Restoring the Configuration from a FileErasing the Configuration V1.0, May Modem Router Status Fields Network Management InformationViewing Modem Router Status and Usage Statistics DNS Viewing Statistics Router Statistics Fields Viewing Connection StatusConnection Status Fields for PPPoA Viewing Attached DevicesSecurity Log Entry Descriptions Viewing, Selecting, and Saving Logged InformationLog Action Buttons Selecting Which Information to LogSaving Log Files on a Server Dropped Packets Activation and AdministrationLog Message Examples Send alerts and logs via email Enabling Security Event E-mail NotificationRunning Diagnostic Utilities and Rebooting the Modem Router Enabling Remote Management Configuring Remote ManagementSelect the Turn Remote Management On check box Http//134.177.0.1238080 Modifying Your WAN Setup Chapter Advanced ConfigurationSetting Description WAN Setup SettingsSetting Up a Default DMZ Server Configuring Your LAN IP Settings LAN TCP/IP LAN IP SetupUse Router as Dhcp Server Using the Modem Router as a Dhcp ServerClick Edit or Delete Defining Reserved IP AddressesConfiguring Dynamic DNS Static Route Example Using Static RoutesSelect the Use a Dynamic DNS Service check box Configuring Static Routes Configuring Universal Plug and Play UPnP V1.0, May Configuring Wireless Bridging and Repeating WDS Point-to-Point Bridge Configuration Multi-Point Bridge Configuration V1.0, May Repeater with Wireless Client Association V1.0, May Configuring VPN Lite Chapter Configuring Telkom VPN LiteWhat is VPN Lite? V1.0, May V1.0, May V1.0, May Basic Functioning Chapter TroubleshootingLAN or DSL or Internet Port LEDs Are Not On Troubleshooting Access to the Modem Router Main MenuPower LED Is Not On Power LED Is RedAdsl Link Troubleshooting the ISP ConnectionDSL LED Is Off DSL LED Is Solid GreenDSL LED Is Blinking Obtaining a WAN IP Address Click Connection Status Troubleshooting PPPoE or PPPoATroubleshooting Internet Browsing Testing the LAN Path to Your Router Troubleshooting a TCP/IP Network Using the Ping UtilityTesting the Path from Your Computer to a Remote Device Restoring the Default Configuration and PasswordProblems with Date and Time V1.0, May File Sharing Scenarios Chapter Connecting a USB Drive to the RouterSharing photos with friends and family Sharing Photos with Friends and FamilyStoring files in a central location for printing Storing Files in a Central Location for Playing or PrintingSharing Large Files with Colleagues Understanding the USB Configuration SettingsFTP Access Network AccessAttached Device Connecting a USB Drive to the DG834GUv5USB Drive Requirements Select the folder to share Granting Users Access to the USB Drive Using the USB Drive Menu to Grant FTP Access RightsUnmounting a USB Drive Granting an account access to the USB Device\\10.0.0.2\share\partition1 Understanding the USB Drive Access MethodsConnecting to the USB Drive from a Local Web Browser \\10.0.0.2Locating the Internet Port IP Address Connecting to the USB Drive from a Remote ComputerAccessing the Router’s USB Drive Remotely Using FTP Enabling File and Printer Sharing Connecting to the USB Drive From Your Home/Office NetworkConfiguring Windows 98SE and Windows ME Configuring Windows 2000 and Windows XP\\ipaddress Accessing the USB Drive from the Windows Start MenuAccessing the USB Drive from Windows Explorer Accessing the USB Drive from My Network PlacesNetwork Protocol and Standards Compatibility Appendix a Technical SpecificationsV1.0, May Document Link AppendixB Related DocumentsV1.0, May