NETGEAR DG834GUV5 user manual Troubleshooting a TCP/IP Network Using the Ping Utility

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DG834GUv5 Wireless Router with Built-in DSL Modem User Manual

Troubleshooting a TCP/IP Network Using the Ping Utility

Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. Troubleshooting a TCP/IP network is made very easy by using the ping utility in your computer.

Testing the LAN Path to Your Router

You can ping the router from your PC to verify that the LAN path to your router is set up correctly. To ping the router from a PC running Windows 95 or later:

1.From the Windows toolbar, click the Start button, and select Run.

2.In the field provided, type ping followed by the IP address of the router, as in this example: ping 10.0.0.2

3.Click OK.

You should see a message like this one:

Pinging <IP address> with 32 bytes of data

If the path is working, you see this message:

Reply from < IP address >: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message:

Request timed out

If the path is not working correctly, you could have one of the following problems:

Wrong physical connections

Make sure that the LAN port LED is on. If the LED is off, follow the instructions in “LAN or DSL or Internet Port LEDs Are Not On” on page 7-2.

Check that the corresponding Link LEDs are on for your network interface card and for the hub ports (if any) that are connected to your workstation and router.

Wrong network configuration

Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your PC or workstation.

Verify that the IP address for your router and your workstation are correct and that the addresses are on the same subnet.

Troubleshooting

7-7

v1.0, May 2009

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Contents NETGEAR, Inc FCC Statement TrademarksStatement of Conditions European Union Statement of Compliance 1999/5/EG Bestätigung des Herstellers/ImporteursCertificate of the Manufacturer/Importer Voluntary Control Council for Interference Vcci StatementCustomer Support V1.0, May Contents Chapter Protecting Your Network Chapter Configuring Telkom VPN Lite V1.0, May Conventions, Formats, and Scope About This ManualPrinting a chapter How to Use This ManualHow to Print this Manual Printing a page in the Html viewPrinting the full manual Xiv What You Need Before You Begin Chapter Configuring Your Internet ConnectionLogging In to the Modem Router Using the Installation CD to Set Up Your RouterViewing or Manually Configuring Your ISP Settings ISP does not require login Settings Description Basic Settings Fields DescriptionGet Automatically from ISP. Your ISP uses Dhcp to Want to use Changing Your Adsl SettingsHow the Internet Connection Works Planning Your Wireless Network Chapter Configuring Your Wireless Network Security SettingsSee Manually Configuring Your Wireless Network on Wireless Placement and Range GuidelinesWireless Security Options Manually Configuring Your Wireless Network V1.0, May Ssid Wireless SettingsWireless Security Configuring Your Wireless SecurityConfiguring WEP Configuring WPA, WPA2, or WPA/WPA2 Using Push N Connect WPS to Configure Your Wireless Network Using a WPS Button to Add a WPS Client Using PIN Entry to Add a WPS Client V1.0, May V1.0, May Advanced Wireless Settings for WPS and WDS Controlling Wireless Station Access Turning off wireless connectivity completelyHiding your wireless network name Ssid Restricting Access by MAC Address V1.0, May Protecting Access to Your ADSL2+ Modem Wireless Router Changing the Built-In PasswordChapter Protecting Your Network Changing the Administrator Login Time-out Configuring Basic Firewall ServicesBlocking Keywords and Sites Blocking Keywords, Sites, and ServicesKeyword Result Firewall Rules Inbound Rule Example a Local Public Web Server Inbound Rules Port ForwardingInbound Rule Example Allowing Videoconferencing Outbound Rules Service Blocking Considerations for Inbound RulesOutbound Rule Example Blocking Instant Messenger V1.0, May Order of Precedence for Rules ServicesSetting Times and Scheduling Firewall Services V1.0, May Scheduling Firewall Services V1.0, May Backing Up, Restoring, or Erasing Your Settings Backing Up the Configuration to a FileChapter Managing Your Network Restoring the Configuration from a File Erasing the ConfigurationUpgrading the Modem Router Firmware V1.0, May Network Management Information Viewing Modem Router Status and Usage StatisticsModem Router Status Fields DNS Viewing Statistics Router Statistics Fields Viewing Connection StatusConnection Status Fields for PPPoA Viewing Attached DevicesSecurity Log Entry Descriptions Viewing, Selecting, and Saving Logged InformationSelecting Which Information to Log Saving Log Files on a ServerLog Action Buttons Activation and Administration Log Message ExamplesDropped Packets Send alerts and logs via email Enabling Security Event E-mail NotificationRunning Diagnostic Utilities and Rebooting the Modem Router Enabling Remote Management Configuring Remote ManagementSelect the Turn Remote Management On check box Http//134.177.0.1238080 Modifying Your WAN Setup Chapter Advanced ConfigurationSetting Description WAN Setup SettingsSetting Up a Default DMZ Server Configuring Your LAN IP Settings LAN TCP/IP LAN IP SetupUse Router as Dhcp Server Using the Modem Router as a Dhcp ServerClick Edit or Delete Defining Reserved IP AddressesConfiguring Dynamic DNS Using Static Routes Select the Use a Dynamic DNS Service check boxStatic Route Example Configuring Static Routes Configuring Universal Plug and Play UPnP V1.0, May Configuring Wireless Bridging and Repeating WDS Point-to-Point Bridge Configuration Multi-Point Bridge Configuration V1.0, May Repeater with Wireless Client Association V1.0, May Chapter Configuring Telkom VPN Lite What is VPN Lite?Configuring VPN Lite V1.0, May V1.0, May V1.0, May Basic Functioning Chapter TroubleshootingLAN or DSL or Internet Port LEDs Are Not On Troubleshooting Access to the Modem Router Main MenuPower LED Is Not On Power LED Is RedAdsl Link Troubleshooting the ISP ConnectionDSL LED Is Solid Green DSL LED Is BlinkingDSL LED Is Off Obtaining a WAN IP Address Troubleshooting PPPoE or PPPoA Troubleshooting Internet BrowsingClick Connection Status Testing the LAN Path to Your Router Troubleshooting a TCP/IP Network Using the Ping UtilityTesting the Path from Your Computer to a Remote Device Restoring the Default Configuration and PasswordProblems with Date and Time V1.0, May File Sharing Scenarios Chapter Connecting a USB Drive to the RouterSharing photos with friends and family Sharing Photos with Friends and FamilyStoring files in a central location for printing Storing Files in a Central Location for Playing or PrintingSharing Large Files with Colleagues Understanding the USB Configuration SettingsFTP Access Network AccessAttached Device Connecting a USB Drive to the DG834GUv5USB Drive Requirements Select the folder to share Granting Users Access to the USB Drive Using the USB Drive Menu to Grant FTP Access RightsUnmounting a USB Drive Granting an account access to the USB Device\\10.0.0.2\share\partition1 Understanding the USB Drive Access MethodsConnecting to the USB Drive from a Local Web Browser \\10.0.0.2Connecting to the USB Drive from a Remote Computer Accessing the Router’s USB Drive Remotely Using FTPLocating the Internet Port IP Address Enabling File and Printer Sharing Connecting to the USB Drive From Your Home/Office NetworkConfiguring Windows 98SE and Windows ME Configuring Windows 2000 and Windows XP\\ipaddress Accessing the USB Drive from the Windows Start MenuAccessing the USB Drive from Windows Explorer Accessing the USB Drive from My Network PlacesNetwork Protocol and Standards Compatibility Appendix a Technical SpecificationsV1.0, May Document Link AppendixB Related DocumentsV1.0, May