Infrared Modem User’s Manual
V. TECHNICAL SUPPORT
If you are experiencing a problem with your modem, try resolving it with the troubleshooting suggestions preceding this section. If necessary you can contact your local dealer’s Customer Service. Before returning any product, please call for a return authorization number.
Remember the following before contacting:
•Use a phone located near the computer to which your modem is attached.
•Have the product serial number available.
•Identify that modem you have and the communications software you are using.
•Identify your computer or its operating system.
•Write down details to your problem.
IMPORTANT:
•Before returning any product, please contact your local dealer for a Return Authorization number (RMA#).
•Some modems require a shipping and handling charge for Warranty/Guarantee
Service.
2003/11 From 3JTech | Revision 1.0 | Page 32 of 41 |