Troubleshooting/Technical assistance and support
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Technical assistance | Troubleshooting/ |
and support |
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EN
Symptom | Probable cause | Action | |
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| The maximum number of index marks (32) has | Erase unnecessary index marks (☞ P.38). | |
| been reached. | ||
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Unable to set index | The file is locked. | Unlock the file from the file menu (☞ P.42). | |
marks | |||
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| The SD card is locked. | Unlock the SD card lock. | |
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| When using the supplied rechargeable bat- | |
| [Battery] is set to [Alkaline]. | teries, set the battery setting to | |
| please avoid using the batteries outside the | ||
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| ||
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| recommended temperature range (☞ P.13, P.16). | |
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Cannot recharge |
| When using the USB connection, follow the | |
You have not pressed the PLAY/OK button. | confirmation display and press the PLAY/OK | ||
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| button. | |
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| Stop the operation on the recorder. Charge will | |
| [USB Class] is set to [Composite]. | start 1 minute after the end of the operation. | |
| Please close the applications in use. | ||
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Cannot find the | Wrong folder. | Switch to the right folder (☞ P.36). | |
recorded file | |||
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Cannot connect to | Sometimes a connection cannot be made with | You need to change the PC’s USB settings. See | |
a PC | some PCs running Windows XP or Vista. | DSS Player Online help for details (☞ P.55). | |
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Technical assistance and support
The following are contact information for technical support for Olympus recorders and software only.
sTechnical Hotline Number in the U.S. and Canada
sUser Support
sTechnical Hotline Number in Europe
Toll free number: 00800 67 10 83 00
available for Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxemburg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom
Charged numbers for the Rest of Europe
+49 180 567 1083
+49 40 23773 4899
sUser Support E-mail address in Europe
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