Compaq PKX301T manual Testing the Hardware, To run the e-Diagtools diagnostic test

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Troubleshooting and Maintenance

Testing the Hardware

Testing the Hardware

The e-Diagtools hardware diagnostic program included with your computer provides two levels of testing:

•Automated testing using its basic hardware test.

•Advanced testing using individual hardware tests.

The tests are designed to run after the system reboots. This ensures that the computer will be in a predictable state, so the diagnostic program can properly test the hardware components. The tests are non-destructive and are intended to preserve the state of the computer. The computer reboots when you exit the program so drivers can be loaded.

To run the e-Diagtools diagnostic test

1.Click Start, Turn Off Computer, Restart.

2.When the logo screen appears, press F10 to start the diagnostic test.

The first time you run the program, you are prompted to select the language for the program.

3.When the menu appears, press F2 to run e-Diagtools.

4.When the Configuration Description appears, check the list of detected hardware.

5.Run the basic test. Press F2 to start the basic hardware test. The results appear when the test is complete.

6.If you intend to exit without running the advanced tests, press F4 to view the Support Ticket. Press F3 to exit e-Diagtools.

7.Optional: run the advanced tests. Press F2 to open the advanced test screen.

8.Use the arrow keys and ENTER to select the test you want to run. Tests are listed only for detected hardware.

9.Press F2 to run the selected tests and add the results to the Support Ticket.

10.After each run, press F2 to return to the advanced test screen, or press F4 to view the Support Ticket.

11.Exit. Press F3 and then any key to exit and reboot.

44 Startup Guide

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Contents Compaq Notebook Series Startup Guide Page Important Safety Information Software Product License AgreementStartup Guide Page Page Contents Startup Guide Getting Started with Your Notebook Taking Inventory What’s in the box?To find more information ProductsIdentifying Parts of the Computer Front ViewBack View Bottom View Status Lights Page Setting Up Your Computer Install the batteryPage Connect AC power Connect a phone line Set up Windows Turn on the computerTo connect to the Internet What to do nextBasic Operation Operating Your Computer To turn the computer on and offTo reset the computer To change the boot device To use the touch padPage To use the Fn hot keys Appropriate second key, and then release both keysTo play DVD movies You can also use Windows Media Player to play DVD moviesPage Batteries and Power Management Using Battery Power To check battery statusTo respond to a low-battery warning To recharge the batteryPage Add-On Devices Installing Additional RAM To install a RAM expansion moduleReplacing the Hard Disk Drive To replace the hard disk drivePage Troubleshooting and Maintenance Troubleshooting Your Computer Display ProblemsHard Disk Drive Problems Keyboard and Pointing Device ProblemsPerformance Problems Power and Battery ProblemsStartup Problems Testing the Hardware To run the e-Diagtools diagnostic testPage Configuring the Computer To run the Bios Setup utilityReinstalling and Updating Software To recover the factory installation of your hard diskPage Support and Service To get help from the Web To get support or serviceGetting Assistance for Your Computer Page To receive repair service To prepare your computer for shipment Limited Warranty Statement Support and Service Limited Warranty Statement Page Reference Information Hardware Specifications RAMLAN Reference Information Hardware Specifications Safety Information Power CordsErgonomics Battery Safety Laser Safety LED SafetyMercury Safety Exposure to Radio Frequency RadiationRegulatory Information Startup Guide Canada European Union Japan New Zealand Conexant AMC20493-KT5 Data Fax Modem PTC 211/02/071Specifications listed on the following Russia InternationalEMC Index Opening USB