Compaq PKX301T manual

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Troubleshooting and Maintenance

Testing the Hardware

12.Optional: open the Support Ticket. In Windows, click Start, All Programs, Utilities, e-Diagtools, e-Diagtools for Windows.

13.Click View to display the Support Ticket.

14.To add information about your problem, click Comments, type the information, and then click OK.

To save or print the Support Ticket, click Save As or Print.

To e-mail the Support Ticket to your support agent, click e-Mail. The first time you make an e-mail connection from this program, click Change Settings in the Connect window and enter the settings recommended by your support agent.

e-Diagtools for Windows can also update the version of e-Diagtools on your computer’s hard disk. In e-Diagtools for Windows, use the e-Diagtools menu.

If you have trouble running e-Diagtools diagnostics from the hard disk, you can also run it from the QuickRestore System Recovery CD. Boot from the CD and select the diagnostics option.

Startup Guide

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Contents Compaq Notebook Series Startup Guide Page Software Product License Agreement Important Safety InformationStartup Guide Page Page Contents Startup Guide Getting Started with Your Notebook What’s in the box? Taking InventoryProducts To find more informationFront View Identifying Parts of the ComputerBack View Bottom View Status Lights Page Install the battery Setting Up Your ComputerPage Connect AC power Connect a phone line Turn on the computer Set up WindowsWhat to do next To connect to the InternetBasic Operation To turn the computer on and off Operating Your ComputerTo reset the computer To use the touch pad To change the boot devicePage Appropriate second key, and then release both keys To use the Fn hot keysYou can also use Windows Media Player to play DVD movies To play DVD moviesPage Batteries and Power Management To check battery status Using Battery PowerTo recharge the battery To respond to a low-battery warningPage Add-On Devices To install a RAM expansion module Installing Additional RAMTo replace the hard disk drive Replacing the Hard Disk DrivePage Troubleshooting and Maintenance Display Problems Troubleshooting Your ComputerKeyboard and Pointing Device Problems Hard Disk Drive ProblemsPower and Battery Problems Performance ProblemsStartup Problems To run the e-Diagtools diagnostic test Testing the HardwarePage To run the Bios Setup utility Configuring the ComputerTo recover the factory installation of your hard disk Reinstalling and Updating SoftwarePage Support and Service To get support or service Getting Assistance for Your ComputerTo get help from the Web Page To receive repair service To prepare your computer for shipment Limited Warranty Statement Support and Service Limited Warranty Statement Page Reference Information RAM Hardware SpecificationsLAN Reference Information Hardware Specifications Power Cords Safety InformationErgonomics Battery Safety LED Safety Laser SafetyExposure to Radio Frequency Radiation Mercury SafetyRegulatory Information Startup Guide Canada European Union Japan Conexant AMC20493-KT5 Data Fax Modem PTC 211/02/071 New ZealandRussia International Specifications listed on the followingEMC Index Opening USB