Compaq PKX301T manual To receive repair service

Page 52

Note

Note

Support and Service

Getting Assistance for Your Computer

To receive repair service

If the notebook product is not normally sold by Compaq or HP in the country of use, it must be returned for service to a country in which it is sold and supported.

Notebook products have regional support and service in selected countries. Notebook PCs may be supported only in the country in which they are purchased and marketed. If you are outside the country of purchase, you must cover the cost of shipping your notebook to the appropriate authorized repair site.

If you are uncertain about the support available for your notebook, please contact Customer Support—see “To get support or service” on page 50.

If your computer is under warranty. To receive warranty repair service, contact an authorized reseller or service provider—see “To get support or service” on page 50. The support technician will help qualify your unit for warranty repair based on the warranty applicable to your unit and original purchase date, and will provide you with repair processes. Warranty service may include the cost of shipping, handling, duties, taxes, freight, or fees to or from the service location.

If your computer is no longer under warranty. Contact an authorized reseller or service provider—see “To get support or service” on page 50. The support provider will let you know about repair charges and processes.

You are financially responsible for any repairs to your notebook that are not covered by the warranty—see “Limited Warranty Statement” on page 54. This includes any repairs required if you damage your notebook—for example, by spilling liquid onto it, dropping it, or breaking the display.

In addition, most DVD drives let you change the region code only a limited number of times (usually no more than four) to allow you to set the proper region code for your area. When you reach this limit, your last change to the region code will be hard-coded on the DVD drive, and will be permanent. Your warranty does not cover the expense of correcting this situation.

52 Startup Guide

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Contents Compaq Notebook Series Startup Guide Page Important Safety Information Software Product License AgreementStartup Guide Page Page Contents Startup Guide Getting Started with Your Notebook Taking Inventory What’s in the box?To find more information ProductsIdentifying Parts of the Computer Front ViewBack View Bottom View Status Lights Page Setting Up Your Computer Install the batteryPage Connect AC power Connect a phone line Set up Windows Turn on the computerTo connect to the Internet What to do nextBasic Operation Operating Your Computer To turn the computer on and offTo reset the computer To change the boot device To use the touch padPage To use the Fn hot keys Appropriate second key, and then release both keysTo play DVD movies You can also use Windows Media Player to play DVD moviesPage Batteries and Power Management Using Battery Power To check battery statusTo respond to a low-battery warning To recharge the batteryPage Add-On Devices Installing Additional RAM To install a RAM expansion moduleReplacing the Hard Disk Drive To replace the hard disk drivePage Troubleshooting and Maintenance Troubleshooting Your Computer Display ProblemsHard Disk Drive Problems Keyboard and Pointing Device ProblemsPerformance Problems Power and Battery ProblemsStartup Problems Testing the Hardware To run the e-Diagtools diagnostic testPage Configuring the Computer To run the Bios Setup utilityReinstalling and Updating Software To recover the factory installation of your hard diskPage Support and Service Getting Assistance for Your Computer To get support or serviceTo get help from the Web Page To receive repair service To prepare your computer for shipment Limited Warranty Statement Support and Service Limited Warranty Statement Page Reference Information Hardware Specifications RAMLAN Reference Information Hardware Specifications Safety Information Power CordsErgonomics Battery Safety Laser Safety LED SafetyMercury Safety Exposure to Radio Frequency RadiationRegulatory Information Startup Guide Canada European Union Japan New Zealand Conexant AMC20493-KT5 Data Fax Modem PTC 211/02/071Specifications listed on the following Russia InternationalEMC Index Opening USB
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