Compaq PKX301T manual To prepare your computer for shipment

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Note

Note

Support and Service

Getting Assistance for Your Computer

To prepare your computer for shipment

See “To receive repair service” above to determine if your computer must be sent in for service. If so, prepare your computer for shipment as follows.

If you have questions about packaging requirements when returning your notebook for repair, contact Customer Support—see “To get support or service” on page 50. If your notebook is not packaged properly, you will be responsible for any damages to it that occur during shipping.

1.Important. Back up your hard disk drive. The hard disk may need to be replaced or reformatted while your computer is being repaired.

2.We cannot guarantee the return of removable components. Please remove the following prior to sending your computer in for service:

•PC cards.

•AC adapter and power cord.

•Any removable media, such as CDs, DVDs, or floppy disks.

•Any hardware not involved in the problem and not requested for repair.

3.When shipping your notebook, please use the original product packaging or other substantial packaging to avoid damage to the unit in transit. Make sure that at least three inches of suitable packing material surround the unit.

Your notebook will be returned to you in new packaging.

If the hard disk drive is defective, you will receive a replacement drive that is either unformatted or loaded with software for verification. You should restore the computer’s original software using your QuickRestore System Recovery CD (see “To recover the factory installation of your hard disk” on page 47) or other recovery method.

Startup Guide

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Contents Compaq Notebook Series Startup Guide Page Software Product License Agreement Important Safety InformationStartup Guide Page Page Contents Startup Guide Getting Started with Your Notebook What’s in the box? Taking InventoryProducts To find more informationFront View Identifying Parts of the ComputerBack View Bottom View Status Lights Page Install the battery Setting Up Your ComputerPage Connect AC power Connect a phone line Turn on the computer Set up WindowsWhat to do next To connect to the InternetBasic Operation To turn the computer on and off Operating Your ComputerTo reset the computer To use the touch pad To change the boot devicePage Appropriate second key, and then release both keys To use the Fn hot keysYou can also use Windows Media Player to play DVD movies To play DVD moviesPage Batteries and Power Management To check battery status Using Battery PowerTo recharge the battery To respond to a low-battery warningPage Add-On Devices To install a RAM expansion module Installing Additional RAMTo replace the hard disk drive Replacing the Hard Disk DrivePage Troubleshooting and Maintenance Display Problems Troubleshooting Your ComputerKeyboard and Pointing Device Problems Hard Disk Drive ProblemsPower and Battery Problems Performance ProblemsStartup Problems To run the e-Diagtools diagnostic test Testing the HardwarePage To run the Bios Setup utility Configuring the ComputerTo recover the factory installation of your hard disk Reinstalling and Updating SoftwarePage Support and Service To get help from the Web To get support or service Getting Assistance for Your Computer Page To receive repair service To prepare your computer for shipment Limited Warranty Statement Support and Service Limited Warranty Statement Page Reference Information RAM Hardware SpecificationsLAN Reference Information Hardware Specifications Power Cords Safety InformationErgonomics Battery Safety LED Safety Laser SafetyExposure to Radio Frequency Radiation Mercury SafetyRegulatory Information Startup Guide Canada European Union Japan Conexant AMC20493-KT5 Data Fax Modem PTC 211/02/071 New ZealandRussia International Specifications listed on the followingEMC Index Opening USB