Compaq PKX301T manual Getting Assistance for Your Computer, To get help from the Web

Page 50

Support and Service

Getting Assistance for Your Computer

Getting Assistance for Your Computer

To get help from the Web

Get e-mail and telephone support information, technical information, software updates, and the latest information about warranty and support programs at this URL:

www.compaq.com/consumersupport

To get support or service

Customer Support will assist you free of charge during the term of the warranty (you are responsible for the telephone charges).

During the free assistance period, we will assist with questions about:

•Included applications and operating systems.

•Described operation environments and conditions.

•Compaq and HP accessories, upgrades, and basic operation and troubleshooting.

We will not be able to help with questions about:

•Non-Compaq or non-HP hardware, software, operating systems, or usage not intended for the product.

•How to repair the product yourself.

•Product development, custom installations.

•Consulting.

To get support by e-mail, visit the Compaq Consumer Support Web site (www.compaq.com/consumersupport) under “Contact Us.”

50 Startup Guide

Image 50

Contents Compaq Notebook Series Startup Guide Page Important Safety Information Software Product License AgreementStartup Guide Page Page Contents Startup Guide Getting Started with Your Notebook Taking Inventory What’s in the box?To find more information ProductsIdentifying Parts of the Computer Front ViewBack View Bottom View Status Lights Page Setting Up Your Computer Install the batteryPage Connect AC power Connect a phone line Set up Windows Turn on the computerTo connect to the Internet What to do nextBasic Operation Operating Your Computer To turn the computer on and offTo reset the computer To change the boot device To use the touch padPage To use the Fn hot keys Appropriate second key, and then release both keysTo play DVD movies You can also use Windows Media Player to play DVD moviesPage Batteries and Power Management Using Battery Power To check battery statusTo respond to a low-battery warning To recharge the batteryPage Add-On Devices Installing Additional RAM To install a RAM expansion moduleReplacing the Hard Disk Drive To replace the hard disk drivePage Troubleshooting and Maintenance Troubleshooting Your Computer Display ProblemsHard Disk Drive Problems Keyboard and Pointing Device ProblemsPerformance Problems Power and Battery ProblemsStartup Problems Testing the Hardware To run the e-Diagtools diagnostic testPage Configuring the Computer To run the Bios Setup utilityReinstalling and Updating Software To recover the factory installation of your hard diskPage Support and Service To get help from the Web To get support or serviceGetting Assistance for Your Computer Page To receive repair service To prepare your computer for shipment Limited Warranty Statement Support and Service Limited Warranty Statement Page Reference Information Hardware Specifications RAMLAN Reference Information Hardware Specifications Safety Information Power CordsErgonomics Battery Safety Laser Safety LED SafetyMercury Safety Exposure to Radio Frequency RadiationRegulatory Information Startup Guide Canada European Union Japan New Zealand Conexant AMC20493-KT5 Data Fax Modem PTC 211/02/071Specifications listed on the following Russia InternationalEMC Index Opening USB