Compaq PKX301T manual

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Support and Service

Getting Assistance for Your Computer

To get support by telephone, refer to the phone number list below. If your notebook product is not normally sold in the country of use, you must call for support in a country that supports your notebook model. Currently, service and support assistance is provided only in the following countries and regions:

Home Support

United States: (208) 4PC-HELP [(208) 472-4357]

Canada: (905) 206-4663

United Kingdom: +44 (0)207-512-52-02

Germany: +49 (0) 180-52-58-143

Italy: +39 02-264-10-350

Singapore: 65-6272-5300

Malaysia: 1 800 805 405

Hong Kong: 852-300 28 555

Business Support

Australia: 61-3-8877-8000

Singapore: 65-6272-5300

Malaysia: 1 800 805 405

Hong Kong: 852-300 28 555 Japan:

Navi Dial: 0570-000-510

other: 81-3-5344-7181

For best service, make sure you have as much of the following available when you call:

•Your computer’s model and serial number.

•Your computer’s operating system.

•Any messages displayed when the problem occurred.

•Were there any changes to the computer, software, related hardware, or accessories before this occurred? Can the problem be re-created?

Startup Guide

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Contents Compaq Notebook Series Startup Guide Page Software Product License Agreement Important Safety InformationStartup Guide Page Page Contents Startup Guide Getting Started with Your Notebook What’s in the box? Taking InventoryProducts To find more informationFront View Identifying Parts of the ComputerBack View Bottom View Status Lights Page Install the battery Setting Up Your ComputerPage Connect AC power Connect a phone line Turn on the computer Set up WindowsWhat to do next To connect to the InternetBasic Operation To turn the computer on and off Operating Your ComputerTo reset the computer To use the touch pad To change the boot devicePage Appropriate second key, and then release both keys To use the Fn hot keysYou can also use Windows Media Player to play DVD movies To play DVD moviesPage Batteries and Power Management To check battery status Using Battery PowerTo recharge the battery To respond to a low-battery warningPage Add-On Devices To install a RAM expansion module Installing Additional RAMTo replace the hard disk drive Replacing the Hard Disk DrivePage Troubleshooting and Maintenance Display Problems Troubleshooting Your ComputerKeyboard and Pointing Device Problems Hard Disk Drive ProblemsPower and Battery Problems Performance ProblemsStartup Problems To run the e-Diagtools diagnostic test Testing the HardwarePage To run the Bios Setup utility Configuring the ComputerTo recover the factory installation of your hard disk Reinstalling and Updating SoftwarePage Support and Service To get support or service Getting Assistance for Your ComputerTo get help from the Web Page To receive repair service To prepare your computer for shipment Limited Warranty Statement Support and Service Limited Warranty Statement Page Reference Information RAM Hardware SpecificationsLAN Reference Information Hardware Specifications Power Cords Safety InformationErgonomics Battery Safety LED Safety Laser SafetyExposure to Radio Frequency Radiation Mercury SafetyRegulatory Information Startup Guide Canada European Union Japan Conexant AMC20493-KT5 Data Fax Modem PTC 211/02/071 New ZealandRussia International Specifications listed on the followingEMC Index Opening USB