Apple MC371LL/A manual If you forget your password

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If the screen suddenly goes black or your MacBook Pro freezes

Try restarting your MacBook Pro.

1Unplug any devices that are connected to your MacBook Pro, except the power adapter.

2 Press the power (®) button to restart the system.

3Let the battery charge to at least 10 percent before plugging in any external devices and resuming your work.

To see how much the battery has charged, click the Battery () status icon in the menu bar or check the battery indicator lights on the left side of your MacBook Pro.

The display might also darken if you have energy saver features set for the battery.

If you press the battery button, and all battery indicator lights flash five times quickly

Your battery needs to be replaced. Contact an Apple Retail Store or an Apple Authorized Service Provider.

If you press the battery button, and the battery indicator lights flash from left to right and then from right to left, five times in a row

Your battery is not recognized. Contact an Apple Retail Store or an Apple Authorized Service Provider.

If you forget your password

You can reset your administrator password and passwords for all other accounts.

1Insert the Mac OS X Install DVD. Then restart your computer and hold down the C key as it starts up.

2Choose Utilities > Reset Password from the menu bar and follow the onscreen instructions.

56Chapter 4   Problem, Meet Solution

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Contents Were made for each other Say hello to your MacBook Pro Mac OS X Snow Leopard Page Contents Looking for Something? Ready, Set Up, Go Ready, Set Up, Go Setting Up Your MacBook Pro What’s in the BoxReady, Set Up, Go Connect to a wireless or wired network Power button Configure your MacBook Pro with Setup Assistant Migrating Information to Your MacBook Pro Customize the Mac OS X desktop and set preferences To put your MacBook Pro to sleep, do one of the following Putting Your MacBook Pro to Sleep or Shutting It DownPutting Your MacBook Pro to Sleep Shutting Down Your MacBook Pro To wake your MacBook ProPage Life with Your MacBook Pro Basic Features of Your MacBook Pro Built-in stereo speakers Keyboard Features of Your MacBook Pro ¤ Brightness keys F1, F2 Ports on Your MacBook Pro ¯ MagSafe power port Using the Multi-Touch Trackpad Secondary click zone Life with Your MacBook Pro Life with Your MacBook Pro Using the MacBook Pro Battery To get Mac Help Charging the BatteryGetting Answers More Information To learn about SeeChoose Help Bluetooth Help Page Boost Your MacBook Pro Boost Your MacBook Pro Replacing the Hard Disk Drive To replace the hard disk drive in your MacBook ProBoost Your MacBook Pro Boost Your MacBook Pro Using the pull tab, gently lift the drive out of the bay Connector Boost Your MacBook Pro Boost Your MacBook Pro Long Short Installing Additional Memory To install memory in your MacBook ProBoost Your MacBook Pro Boost Your MacBook Pro Follow the instructions for replacing the bottom case in on Making Sure Your MacBook Pro Recognizes the New Memory To check the computer’s memoryPage Problem, Meet Solution Problem, Meet Solution Problems That Prevent You from Using Your MacBook Pro To force an application to quitProblem, Meet Solution If your MacBook Pro doesn’t turn on or start up If you forget your password To use Apple Hardware Test Using Apple Hardware TestIf you have trouble ejecting a disc Turn the modem off and on and reset the modem hardware Problems with Your Internet ConnectionTo use Network Diagnostics To check your Network preference settings PPPoE ConnectionsProblems with AirPort Extreme Wireless Communication Network ConnectionsTo check for updated software Keeping Your Software Up to DateTo install Mac OS Reinstalling the Software That Came with Your MacBook ProInstalling Mac OS Using Disk Utility Reinstalling ApplicationsTo install the applications that came with your MacBook Pro To use Disk UtilityLearning More, Service, and Support AppleCare Service and SupportOnline Resources Onscreen Help System ProfilerCountry Phone Website Locating Your Product Serial Number Last, but Not Least Important Safety Information Last, but Not Least MagSafe power specifications Important Handling Information Laser Information for Optical Disc DrivesLast, but Not Least Last, but Not Least Understanding Ergonomics Keyboard and TrackpadExternal Mouse ChairApple and the Environment Built-In DisplayRegulatory Compliance Information Bluetooth Europe-EU Declaration of Conformity Türkiye Disposal and Recycling Information Looking for Something? Index Looking for Something? Startup Disk preferences 54 stopping Zooming using the trackpad  Simultaneously published in the United States and Canada