General Maintenance
To maintain optimum performance and minimize wear, fixtures should be cleaned frequently. Usage and environment are contributing factors in determining cleaning frequency. As a general rule, fixtures should be cleaned at least twice a month. Dust build up reduces light output performance and can cause overheating. This can lead to reduction in the life of the light source and mechanical wear. Be sure to power off fixture before conducting maintenance.
•Unplug fixture from power.
•Use a vacuum or air compressor and a soft brush to remove dust collected on external vents.
•Clean all lenses when the fixture is cool with a mild solution of glass cleaner or Isopropyl Alcohol and a soft lint free cotton cloth or lens tissue.
•Apply solution to the cloth or tissue and drag dirt and grime to the outside of the lens.
•Gently polish optical surfaces until they are free of haze and lint.
Always dry the parts carefully after cleaning them.
If the fixture has one or more fans, never spin them using compressed air.
Returns Procedure
Returned merchandise must be sent prepaid and in the original packing; call tags will not be issued. Package must be clearly labeled with a Return Merchandize Authorization Number (RMA #). Products returned without the RMA # will be refused. Call CHAUVET® and request an RMA # prior to shipping the fixture. Be prepared to provide the model number, serial number and a brief description of the cause for the return. Be sure to pack fixture properly; any shipping damage resulting from inadequate packaging is the customer’s responsibility. As a suggestion, proper UPS packing or
If you are given an RMA #, please include the following information on a piece of paper inside the box:
1)Your name
2)Your address
3)Your phone number
4)The RMA #
5)A brief description of the symptoms
Claims
Damage incurred in shipping is the responsibility of the shipper; therefore, the damage must be reported to the carrier upon receipt of merchandise. It is the customer's responsibility to notify and submit claims with the shipper in the event that a fixture is damaged due to shipping. Any other claim for items such as missing component/part, damage not related to shipping, and concealed damage, must be made within seven (7) days of receiving merchandise.
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