Brother TD4100N, TD4000 manual Troubleshooting, Problem Solution

Page 35

2 Troubleshooting

If the problems occur while using this machine, the following may help you to solve the problems.

Problem

Solution

 

• Is the cable loose?

 

Check that the cable is connected securely.

 

• Is the RD Roll installed correctly?

 

If not, remove the RD Roll and reinstall.

 

• Is there enough roll remaining?

 

Check that there is enough roll remaining.

The Brother TD-4000/4100N

• Is the RD Roll compartment cover open?

Check that the RD Roll compartment cover is closed.

Label printer does not print, or a

• Has a print error or transmission error occurred?

printing error is received.

Turn off the Brother Label Printer and on again. If the problem

 

still occurred, contact Brother Customer Service at 1-800-255-

 

0415.

 

• Is the guide away from the side of the RD Roll?

 

Move the guide against the side of the RD Roll.

 

• Is the media on top of the gap sensor?

 

Feed the media under the gap sensor.

 

• Is the power cord plugged correctly?

 

Check that the power cord is plugged. If inserted, try plugging it

 

into another electrical outlet.

The Status LED lamp is not lit.

• Has the main power switch located in the back of the machine

been turned on?

 

 

Make sure the main power switch is turned on.

 

* If the power button still does not light up, contact Brother

 

Customer Service at 1-800-255-0415.

The printed label contains

• Is the print head or roller dirty?

While the print head generally remains clean under normal use,

streaks or poor quality

lint or dirt from the roller may become stuck on the printer head.

characters, or the label is not fed

If this occurs, clean the roller.

correctly.

See Î"Roller maintenance" on page 28.

 

 

• Is the correct port chosen?

 

Check that the correct port is chosen from the “Print to the

 

following port” list in the Printer Properties dialog box.

 

• Is the Brother Label Printer in cooling mode (the LED lamp is

A data transmission error

flashing in orange)?

Wait until the LED lamp stops flashing and then try printing

appears on the personal

again.

computer.

• Is someone printing via network?

 

 

If you try to print while other users are printing large amounts of

 

data, the printer is unable to accept your print job until the

 

ongoing printing is finished. In such situations, execute the print

 

job again after the other jobs are completed.

Labels are jammed in the cutter

• Is there dirt or lint on the roller preventing it from rolling freely?

or are not ejected correctly after

For details, please see Î"Roller maintenance" on page 28.

printing.

 

 

• Check that the ejection path of the label is not blocked.

The label is not ejected properly

• Check that the RD Roll is set properly by removing the RD Roll

after printing.

and reinstalling.

 

• Ensure that the RD Roll compartment cover is closed properly.

 

• Is there dirt or lint on the roller preventing it from rolling freely?

The print quality is poor

Clean the roller. For details, please see Î"Roller

 

maintenance" on page 28.

29

Introduction

STEP

1

Getting started

STEP

2

Installing the software

STEP

3

Reference

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Contents Guía del usuario Responsible Party Brother International Corporation Who is covered What is coveredWhat is the length of the Warranty Periods What is not coveredLimitations What Brother will ask you to doWhat Brother will do Save Time Register On-Line Important InformationContents „Trademarks and Copyrights „Symbols Used in this GuideGeneral Information „Compilation and Publication Notice„The Machine Safety Precautions„To use the machine safely „Cutter „Power Cord„Installation/Storage „RD Roll General Precautions„CD-ROM and Software CD-ROM Unpacking the TD-4000/4100N„Rear Parts Description„Front LED Lamp Print labels Connect the Power SupplyInstall the software Flow for Creating LabelsTouch Template Additional FunctionsPrinting the list of templates Touch Transfer ExpressTurn the main power switch on Connecting the Power SupplyCheckoff. that the main power switch is turned Setting the RD Roll „Continuous length label Position the end of the RD roll toTouch the black plastic cutter guard USB cable Use the enclosed interface cable RS-232C cable Using Interface CablesStart the computer and put the CD-ROM into the CD-ROM drive Installing the Software for TD 4000Click Standard Installation Start the software Select a registration method and click NextClick Finish Utility Installation BRAdmin Light Users Guide Installing the Software for TD 4100NNetwork Shared Printer Click OK Then, choose your connection method Click NextLocal Printer with USB cable Click Finish Start the software „For USB interface cable users„For network interface cable users Choose your printers queue, and then click OK „For shared network printer usersClick BRAdmin Light and follow the on- screen instructions Click Utility InstallationDouble-click the unconfigured device Uninstalling the Printer Driver Uninstalling Software and Printer DriverUninstalling P-touch Editor Choose Brother XX-XXXX, and click File-Delete Serial Cables Controlling with the ESC/P CommandsAvailable Commands Turn on the printer Printing the Printer SettingsMaintenance Problem Solution TroubleshootingInstalled Is the printer set for sequential printing? „Operating environment Main Specifications„Product specifications „RD Rolls Accessories For USA Only„Paper specification Page Guía del usuario Parte responsable Brother International Corporation Qué no cubre Quién cubreQué cubre Duración de la garantíaLimitaciones Qué le pedirá Brother que hagaQué hará Brother Ahorre tiempo regístrese online Información importanteProcedimientos iniciales Contenido„Símbolos utilizados en esta guía Información general„Compilación y aviso de publicación „Marcas comerciales y copyright„La máquina Precauciones de seguridad„Para utilizar la máquina con seguridad „Instalación y almacenamiento „Cable de alimentación„Cortador „Rollo RD Precauciones generales„CD-ROM y software Guía del usuario Desembalaje de la TD-4000/4100N„Vista posterior Descripción de las piezas„Vista frontal Indicador LED Imprima las etiquetas Flujo de creación de etiquetasConecte la fuente de alimentación Instale el softwarePlantilla de P-touch Funciones adicionalesImpresión de la lista de plantillas Enciendaprincipal. el interruptor de alimentación Conexión de la alimentaciónAjuste del rollo RD „Etiqueta continua Coloque el extremo del rollo RDPara que haga contacto con el Importante Uso de los cables de interfazMostrar la Guía del usuario Descargar Adobe Reader Instalación del software de TD-4000Haga clic en Instalación Estándar Instalación estándarInicie el software Seleccione un método de registro y haga clic en SiguienteHaga clic en Finalizar Instalación personalizada Instalación de la utilidad Instalación del software de TD-4100NImpresora compartida de red Impresora local con cable USBImpresora de red punto a punto de Brother Haga clic en Finalizar Inicie el software „Para usuarios de cable de interfaz USB„Para usuarios de cable de interfaz de red Seleccione la cola de la impresora y haga clic en Aceptar „Para usuarios de impresora de red compartidaHaga clic en Instalación de la utilidad Haga doble clic en el dispositivo sin configuración Desinstalación del controlador de la impresora Desinstalación de P-touch EditorSeleccione Brother XX-XXXX y haga clic en Archivo-Eliminar Cables serie Control mediante los Comandos ESC/PComandos disponibles Encienda la impresora Impresión de la configuración de la impresoraCorte el rollo RD y extraiga el papel del MantenimientoProblema Solución Solución de problemasCompruebe que la ruta de salida de la etiqueta no esté ¿Está la impresora ajustada para la impresión secuencial? „Entorno de funcionamiento Especificaciones principales„Especificaciones del producto „Rollos RD Accesorios para EE.UU. solamente„Especificaciones del papel
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