Allied Telesis AT-MC602 manual Troubleshooting

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Chapter 4

Troubleshooting

This chapter contains information on how to troubleshoot the AT-MC601 and AT-MC602 network extenders in the event a problem occurs.

Note

If after following the instructions in this chapter you are unable to resolve the problem, contact Allied Telesyn Technical Support for assistance. Refer to ”Contacting Allied Telesyn Technical Support” on page 9 for information on how to contact our Technical Support Department.

LEDs Check the PWR LED on the front of the network extender. If the LED is OFF, indicating that the network extender is not receiving power, do the following:

❑If the network extender is inserted in the AT-MCR12 chassis, make sure that the power cord is securely connected to the power source and to the power connector on the back panel of the AT-MCR12 chassis.

❑If the network extender stands alone, make sure that the provided adapter is securely connected to the power source and to the power connector on the back panel of the network extender.

❑Verify that the power outlet has power by connecting another device to it.

❑Try connecting the network extender to another power source.

❑Try using a different power cord or a different power adapter.

❑Check that the voltage from the power source is within the required levels for your region.

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Contents Installation and User’s Guide Page Declaration Of Conformity Electrical Safety and Emission StatementAT-MC601 and AT-MC602 Installation and User’s Guide Contents Appendix a How This Guide is Organized PrefaceDocument Conventions Contacting Allied Telesyn Technical Support Product Description Summary of FeaturesVdsl Line through OverviewFront Panels Location of ComponentsPin Assignment Hardware FeaturesPass-through 6/1 Pstn Port 10/100 Mbps Twisted Pair Ethernet PortTX+ RX+ Pin MDI Signal MDI-X SignalLine Port Color Description10/100Base-TX Port Management Cable RS-232 Pin DIN Pin SignalExternal AC/DC Power Adapter AC Power Supply Input PortSoftware Features Installation Other Countries Installation Safety PrecautionsEurope-EC Additional Compliance Statements Selecting a Site for the Network Extender Cables Not Included Cables Port ConnectorUnpacking the Network Extender Using Subscriber Unit On a Desktop Installing the AT-MC601 Subscriber UnitWall-Mounting Subscriber Unit Positioning The Switch Onto The Wall ScrewsPstn to Telephone Power On The Subscriber Unit Powering On Subscriber UnitRack Mount Set on Slider Installing the AT-MC602 Provider UnitRack Mount Set in Rack Provider Unit Internet Service ProviderPowering On Provider Unit Warranty Registration Configuration Downloading Software Updates Cabling Preparations Starting a Configuration SessionOpening Configuration Software Upstream/Downstream Configuring the Provider UnitStatus Actual MbpsMin Mbps Max MbpsAbout ApplyFull Constellation Link SNR of Received SignalCorrected RS errors /s Mean Square ErrorEthernet Encapsulation Sync Signal DetectedReduced Constellation Link TC SynchronizedClear Error CountersTxRx Counters Collision CountersStop/Start Normal Configuring the Subscriber UnitInstall AT-MC601 and AT-MC602 Installation and User’s Guide Troubleshooting Communication Error Message Run on S Side Error Message AT-MC601 and AT-MC602 Installation and User’s Guide Default Configuration Settings Power Specifications Technical SpecificationsPhysical Specifications Environmental SpecificationsSafety and Electromagnetic Compatibility Certifications Translated Electrical Safety and Emission Information Other Countries SafetyEurope-EC 6 Gefahr Durch Blitzschlag Sicherheit 6 Fare Under Uvejr SikkerhedEurope EC 6 Gevaar Voor Blikseminslag Veiligheid 6 Danger De Foudre Sécurité6 Salamaniskuvaara Standardit Tämä tuote on seuraavien standardien mukainen 6 Pericolo Di Fulmini Standard Questo prodotto è conforme ai seguenti standard 6 Fare For Lynnedslag Sikkerhet 6 Perigo De Choque Causado Por Raio Segurança 6 Peligro De Rayos Seguridad 6 Fara För Blixtnedslag Säkerhet