Motorola VT1000v warranty Troubleshooting, Contact Information, Problem Possible Solutions

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VT1000v Series Voice Terminal User Guide

Troubleshooting

If the solutions listed here do not solve your problem, check your broadband modem user guide or contact your VoIP provider.

Problem

Possible Solutions

Green POWER light is off

Cannot send or receive data or calls; no dial tone

Check that the AC power adapter is properly plugged into the electrical outlet and the Motorola voice terminal. Check that the electrical outlet is working.

Check whether the telephone line cord is connected to the Motorola voice terminal.

Check all other cabling between the modem, Motorola voice terminal, computer, and if applicable, routers. Be sure you used the cables provided with the Motorola voice terminal. All Ethernet cables must be straight-through cables.

Check the lights on the modem front panel. For example, on the Motorola SURFBoard cable modem, the first light from top to bottom that is off indicates the error. For information, see your broadband modem user guide.

To establish network connectivity, it is often helpful to follow the correct sequence. Be sure you complete the installation steps in the order specified in “Installation With A Single Computer” on page 8 or “Installation With A Home Network” on page 10.

Contact Information

For technical support, contact your VoIP provider.

For information about Motorola consumer broadband products, education, and support, visit http://broadband.motorola.com.

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Contents User Guide VT1000v Series Voice Terminal FCC Compliance Safety and Regulatory InformationFCC Declaration of Conformity Canadian ComplianceInternational Declaration of Conformity Contents Page VT1000v Series Voice Terminal User Guide IntroductionInternet Sample Configuration Without a Home NetworkMotorola voice terminal Sample Configuration With a Home NetworkType Connects To Front and Rear PanelDescription Before You BeginSigning Up for Service PrecautionsInstallation Installation With a Single Computer VT1000v Series Voice Terminal User Guide Not need to unplug it when not in use Installation With a Home NetworkVT1000v Series Voice Terminal User Guide Connecting a Computer to Display Configuration Pages Basic Configuration Page If you cannot a hear a dial tone, try the following Field or Button Description Advanced ConfigurationChanges. The message This will require a reboot Field Description StatusVT1000v Series Voice Terminal User Guide FieldDescription Help Troubleshooting Problem Possible SolutionsContact Information Broadband GlossaryVT1000v Series Voice Terminal User Guide License Software License and WarrantyWarranty Information Visit our website at