Motorola SBV5120 Front-Panel Lights and Error Conditions, Power, Receive, Send Online, Tel 1 or

Page 42

Troubleshooting

Glossary License

Front-Panel Lights and Error Conditions

Light

Turns Off During Startup If

Turns Off During Normal Operation If

Power

The VoIP cable modem is not properly plugged

The VoIP cable modem is unplugged or is in standby

 

into the power outlet

mode. Press the Standby button

DS

The receive channel cannot be acquired

The receive channel is lost

(Receive)

 

 

US

The send channel cannot be acquired

The send channel is lost

(Send)

 

 

Online

IP registration is unsuccessful

The IP registration is lost

Tel 1 or

If the Tel light fails to flash during startup,

Connected during a phone call and does not blink,

Tel 2

telephone line configuration has failed.

telephone connection is lost.

If a telephone line is properly connected and the Tel 1 or Tel 2 light remains off, the line has not been set up for service. Contact your service provider.

For more information about the lights, see “Top and Front Panel” on page 3.

SBV5120 VoIP Cable Modem User Guide

36

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Contents User Guide SURFboard SBV5120 VoIP Cable Modem Safety and Regulatory Information Important VoIP Service Information Recycling your Motorola EquipmentFCC Compliance Class B Digital Device Canada Industry Canada ICFCC Declaration of Conformity International Declaration of Conformity Models StandardsContents SBV5120 VoIP Telephone Service IntroductionSBV5120 Cable Modem Telephone Features Supported by the SBV5120 Top and Front Panel Rear Panel ResetBefore You Begin +12VDCPrecautions Always make the wall connection firstSigning Up for Service Computer System Requirements Ethernet CardUSB Connection Installation and Configuration Cabling and Startup for a Single UserEither/or Setting Up a USB Driver Either/orSetting Up a USB Driver in Windows 98 Second Edition Introduction Installation Troubleshooting Glossary License Select The updated driver... and click Next Modem for information about obtaining warranty service Setting Up a USB Driver in Windows Introduction Installation Troubleshooting Glossary License Introduction Installation Troubleshooting Glossary License Setting Up a USB Driver in Windows Me Setting Up a USB Driver in Windows XP Configuring TCP/IP Introduction Installation Troubleshooting Glossary License Click Obtain an IP address automatically Configuring TCP/IP in Windows Introduction Installation Troubleshooting Glossary License Introduction Installation Troubleshooting Glossary License Configuring TCP/IP in Windows XP Introduction Installation Troubleshooting Glossary License Introduction Installation Troubleshooting Glossary License Introduction Installation Troubleshooting Glossary License Verifying the IP Address Verifying the IP Address in Windows 2000 or Windows XP Renewing Your IP Address Cabling for Multiple Users Ethernet and USBEthernet Troubleshooting Problem Possible SolutionsReceive Front-Panel Lights and Error ConditionsPower Send OnlineIntroduction Installation Troubleshooting Glossary License Click Settings Removing the USB Driver from WindowsDouble-clickNetwork Adapters Removing the USB Driver from Windows XP Introduction Installation Troubleshooting Glossary License Double-clickNetwork adapters Installation Troubleshooting Glossary License Re-install the USB driver following one Frequently Asked Questions Contact UsDo I need to change my Internet service provider ISP? What type of technical support is available?Glossary VoIP Software License You mayYou may not Visit our website at
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