Motorola manual Introduction, SBV5120 Cable Modem, SBV5120 VoIP Telephone Service

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Introduction

Installation Troubleshooting Glossary License

Introduction

Congratulations on your new Motorola® SURFboard® Voice over Internet Protocol (VoIP) cable modem! It provides high-speed access to the Internet and other online services and connections for up to two telephone lines.

SBV5120 Cable Modem

Your VoIP cable modem transmits and receives data much faster than traditional dial-up or DSL (digital subscriber line) modems. It lets you enjoy surfing the Web without the long wait. Because many network and other factors can affect performance, the actual speed will vary.

Unlike a dial-up modem, your SURFboard VoIP cable modem is always online. Just open your browser and surf!

You can use your high-speed, upgradeable VoIP cable modem to connect one or more computers in your home or business to the Internet. You can connect:

A single computer equipped with a Universal Serial Bus (USB) port directly to the USB port on the SURFboard VoIP cable modem

A single computer equipped with an Ethernet adapter directly to the Ethernet port on the SURFboard VoIP cable modem

Two computers, one to the USB port and one to the Ethernet port

Up to 31 computers to a single SURFboard VoIP cable modem using an Ethernet hub, as shown in “Cabling for Multiple Users” on page 33

For easiest set-up, use the Installation Assistant on the SURFboard VoIP Cable Modem CD-ROM.

SBV5120 VoIP Telephone Service

The SBV5120 also provides telephone service through your cable connection with the same features as your traditional phone service. You can connect up to two standard telephone lines using your SURFboard VoIP cable modem, supporting:

Local and long-distance calling

Standard features like call hold and mute, caller ID, speed dial, call forwarding, call waiting, call return, three-way calling, and voice mail

Telephone modem and fax support

Software upgrades over the network to provide new or improved services

Caution

Use only a standard telephone. Digital phones used in many businesses that connect to a PBX (private branch exchange) do not operate with the SBV5120.

An external backup power supply may be connected to your SBV5120 that provides standby power for your VoIP telephone service if AC power is lost. Please contact your service provider for additional information about the Motorola PB1000 Battery Backup Power Supply.

SBV5120 VoIP Cable Modem User Guide

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Contents User Guide SURFboard SBV5120 VoIP Cable Modem Safety and Regulatory Information Recycling your Motorola Equipment Important VoIP Service InformationCanada Industry Canada IC FCC Compliance Class B Digital DeviceFCC Declaration of Conformity Models Standards International Declaration of ConformityContents Introduction SBV5120 VoIP Telephone ServiceSBV5120 Cable Modem Telephone Features Supported by the SBV5120 Top and Front Panel +12VDC ResetBefore You Begin Rear PanelAlways make the wall connection first PrecautionsSigning Up for Service Ethernet Card Computer System RequirementsUSB Connection Cabling and Startup for a Single User Installation and ConfigurationEither/or Either/or Setting Up a USB DriverSetting Up a USB Driver in Windows 98 Second Edition Introduction Installation Troubleshooting Glossary License Select The updated driver... and click Next Modem for information about obtaining warranty service Setting Up a USB Driver in Windows Introduction Installation Troubleshooting Glossary License Introduction Installation Troubleshooting Glossary License Setting Up a USB Driver in Windows Me Setting Up a USB Driver in Windows XP Configuring TCP/IP Introduction Installation Troubleshooting Glossary License Click Obtain an IP address automatically Configuring TCP/IP in Windows Introduction Installation Troubleshooting Glossary License Introduction Installation Troubleshooting Glossary License Configuring TCP/IP in Windows XP Introduction Installation Troubleshooting Glossary License Introduction Installation Troubleshooting Glossary License Introduction Installation Troubleshooting Glossary License Verifying the IP Address Verifying the IP Address in Windows 2000 or Windows XP Renewing Your IP Address Ethernet and USB Cabling for Multiple UsersEthernet Problem Possible Solutions TroubleshootingSend Online Front-Panel Lights and Error ConditionsPower ReceiveIntroduction Installation Troubleshooting Glossary License Removing the USB Driver from Windows Click SettingsDouble-clickNetwork Adapters Removing the USB Driver from Windows XP Introduction Installation Troubleshooting Glossary License Double-clickNetwork adapters Installation Troubleshooting Glossary License Re-install the USB driver following one Contact Us Frequently Asked QuestionsWhat type of technical support is available? Do I need to change my Internet service provider ISP?Glossary VoIP You may Software LicenseYou may not Visit our website at
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