3Com 3CR990 manual Connect a straight-through cable from the PC to the hub

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2Connect a straight-through cable from the PC to the hub.

64CHAPTER 9: TROUBLESHOOTING

2Connect a straight-through cable from the PC to the hub.

The hub performs an internal crossover so that the signal can go from TD+ to RD+ and TD– to RD–. When you look at an RJ-45 connector from the front (that is, the opposite side from where the wires enter the connector), pin 1 is identified on the right side when the metal contacts are facing up.

3Make sure that the TD+ and TD– wires are twisted together, and that the RD+ and RD– are twisted together.

Using wires from opposing pairs can cause signals to be lost.

Troubleshooting Hubs A crossover cable can be used to identify the type of failure when hub

performance or connectivity is in question.

To use a crossover cable:

1Connect a file server and a client PC back-to-back with a crossover cable to verify that the NIC and network operating system are properly configured.

2To make a crossover cable, connect TD+ to RD+ and TD– to RD–.

The cable performs the crossover that is usually performed by the hub.

Cabling Pinouts The following illustration compares the cabling pinouts for straight-through and crossover cables.

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Straight-through

 

 

 

 

 

Crossover

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

10BASE-T cable

 

 

 

 

 

10BASE-T cable

 

 

 

 

 

1

 

1

TD+ 1

1

TD+

 

2

 

2

TD

 

2

2

TD

 

 

 

 

 

 

 

 

 

3

 

3

RD+ 3

3

RD+

 

4

 

4

 

4

4

 

 

 

 

 

 

 

 

 

 

 

 

5

 

5

RD

5

5

RD

 

 

 

 

 

 

 

6

 

6

 

6

6

 

 

 

 

 

7

 

7

 

7

7

 

 

 

 

 

 

 

 

 

 

 

 

8

 

8

 

8

8

 

 

 

 

 

 

 

 

 

 

 

 

If the file server and client PC function together as a small network, then either the existing cabling or the hub is failing.

When a crossover cable is used, the LED on the NIC functions differently than it would under normal operating conditions. For example, with a correct crossover connection, the LED lights, whereas with a straight-through connection, the LED does not light. If you make a crossover cable and the polarity is mismatched (that is, TD+ to RD– instead of TD+ to RD+), the LED blinks.

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Contents 3CR990 Family of EtherLink NICs EtherLink 10/100 PCI Network Interface Card with 3XP processorUser Guide Published August3Com Corporation 5400 Bayfront Plaza SantaClara, California UNITED STATES GOVERNMENT LEGENDCONTENTS 3 NIC INSTALLATION2 3CR990 NICS 1 BEFORE YOU BEGIN4 WINDOWS DRIVERS 5 NETWARE DRIVERS6 IP SECURITY Multiple NICs8 CONFIGURATION 9 TROUBLESHOOTING7 UPGRADING DRIVERS Accessing the 3Com KnowledgeBaseE MBA BOOT ROM A SPECIFICATIONSD UNINSTALLING NIC SOFTWARE B TECHNICAL SUPPORTF DYNAMICACCESS TECHNOLOGY INDEX WARRANTY AND REGULATORY COMPLIANCE INFORMATIONDynamicAccess Features Configuring DynamicAccess TechnologyPage BEFORE YOU BEGIN 2 Click Register Product, and then Register OnlineGo to Auto Insert Go to Root Subdirectories 1 Right-click the My Computer icon, and then select Properties click NIC Software, Drivers and Diagnostics, NIC Preinstallation NIC Installation with Windows 2000, and then DoneGo to NIC Installation Minimum SystemDOS-Bootable Diskette Installationto install these drivers about installation diskettesInstallations \ Diskette.pdf To make installation diskettes 3CR990 NICS NIC OverviewNIC Features Encryption chip Remote Wake-Up RWU connector 3XP processor3CR990 NICs support up to 168-bit 3DES encryptionNOTE The 3CR990 NICs provide a network connection with or without the Remote Wake-Up cable installedUpgrading software Scanning for viruses Offload Features DynamicAccess Technology, and Install 3Com DMI Agent nowOffline Diagnostics Windows2 Click the Local Area Connection icon NOTE The default hex value is F all offloads enabled3 Click Configure 20 CHAPTER 2 3CR990 NICS NIC INSTALLATION Installing the NICyour system For more information22 CHAPTER 3 NIC INSTALLATION Installing the NIC Remote Wake-Up Cable24 CHAPTER 3 NIC INSTALLATION DATATX ACT L N KWhat do you want to do? Go to Windows Go to Windows Go to Windows NT Go to Windows NTGo to NetWare Drivers Go to Multiple NICsPage Windows 2000 and installed the NIC, go to step 7 in this procedure 3 Click Drivers and Diagnostics4 Click NIC Preinstallation 5 Click NIC Installation with Windows 2000, and then click DoneGo to 3Com DOS Configuration Program NOTE You must restart your computer to complete the installation To verify that the installation was successfulGo to Verifying Successful Installation Go to New Hardware Found Go to Update Device Driver WizardGo to Verifying Successful Installation Driver Wizard Update DeviceWindows NT Windows NTPC or server running Windows NT 4 Click Add Adapter a Select the Enable Automatic DHCP Configuration check box6 Click Continue Verifying Successful Installation34 CHAPTER 4 WINDOWS DRIVERS Multiple NICs 5 Click NIC Installation with Windows 2000, and then Doneoperating system Windows 95 and 36 CHAPTER 4 WINDOWS DRIVERS5 Click Have Disk Page NETWARE DRIVERS NOTE 3CR990 NICs do not support NetWare 3.11 and 4.0x servers4.11, and Go to Verifying the PCI Slot NumberFor NetWare a Select Reinitialize SystemVerifying the PCI Slot Number load c\nwserver\3c99x.lanIP SECURITY Overview Creating a Security Policy5 Select IP Security Policy Management, and then click Add 7 Clear the Activate the default response rule check box1 In the left pane, click IP Security Policies on Local Machine Filter Action Creating a Security Policy2 Select Un-assign 46 CHAPTER 6 IP SECURITYUPGRADING DRIVERS 8 Click Have DiskGo to Windows 95 Version A Build Go to Windows 98 and Windows6 Click Close 7 Click Have DiskWindows NT 4.0 6 Click Restart Now 50 CHAPTER 7 UPGRADING DRIVERSProvides the ability to boot a PC CONFIGURATION100BASE-TX 100 Mb/s If you do not have a DOS-bootable diskette Go to Making a DOS-Bootable Diskette3Com DOS ConfigurationDiagnostics Program Diagnostics Program3Com NIC Go to To Run the Network Test5 Repeat the process for each setting that you want to change TROUBLESHOOTING Accessing theTroubleshooting the InstallationRunning Diagnostics ProgramsGo to 10BASE-T Description Go to 100BASE-TX Description Go to Technical SupportFor more information about how to make a DOS-bootable diskette 4 Click 3Com NIC DoctorGeneral Tab Configuration TabDiagnostics Tests Diagnostics TabFlash Update Tab Accessing the 3ComTo run the NIC test, Network test, or Remote Wake-Up test 2 Click Perform NIC Test Accessing 3Com Support ServicesGo to Troubleshooting Remote Wake-Up Go to 3Com NIC Diagnostics ProgramRemote Wake-Up 3Com Tray Iconconnection between the NIC and the network Network Connection Troubleshooting aNOTE For more information on PCI specifications and Remote Wake-Up 2 Connect a straight-through cable from the PC to the hub SPECIFICATIONS NIC SpecificationsPCI Local Bus Specification, Revision HardwareConnection Criteria NetworkNetwork Cable 1 TD+ 2 TD 3 RD+ 6 RD Assignments1 2 3 4 5 6 7 Pause Frames Flow ControlLink Negotiation Services TECHNICAL SUPPORTRegister this Product Online Technical1 408 727 1 847day, 7 days a week Country Support from 3ComTelephone Number To obtain an RMA number, call or fax over-the-network installations SUPPORTED DRIVERSAdditional Drivers NOTE DOS drivers are not supported for 3CR990 NICs. However, they arePage Windows 98 and UNINSTALLING NIC SOFTWAREor Windows 76 APPENDIX D UNINSTALLING NIC SOFTWARE MBA BOOT ROM the Boot ROM SettingBooting with the MBA Boot ROMMBA boot ROM, see the documentation that came with MBA on the EtherCD Non-BBSDYNAMICACCESS TECHNOLOGY DynamicAccessFeatures Failure to install the patch will result in system failureInstalling Technologyyou install the NIC software To install DynamicAccess technologyConfiguring NOTE You must restart your PC to complete the installationmanagement tools for an Ethernet network Removing 1 Double-click the Add/Remove Programs icon in the Control Panel2 Select the DAPassThru Driver Transport protocol Page INDEX Numbersuninstalling NIC software 76 unshielded twisted pair UTP 3Com Corporation Limited Warranty WARRANTY AND REGULATORY COMPLIANCE INFORMATIONYEAR 2000 WARRANTY OBTAINING WARRANTY SERVICERegulatory Compliance Information LIMITATION OF LIABILITYDISCLAIMER GOVERNING LAW3COM END USER SOFTWARE IMPORTANT Read Before Using This Product INDUSTRY CANADA CLASS BEMISSION COMPLIANCE STATEMENT3Com Corporation 5400 Bayfront Plaza P.O. Box Santa Clara, CA 95052-8145 408