3Com 3CR990 manual Troubleshooting a, Network Connection, Go to Remote Wake-Up

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NOTE: For more information on PCI specifications and Remote Wake-Up

Troubleshooting a Network Connection

63

3Perform the Remote Wake-Up test. For information of how to run this test Go to: Running NIC Diagnostics Tests.

4Check the BIOS in the PC.

aBoot the PC and access the BIOS.

If you do not know how to access the BIOS, consult the reference manual for your PC or contact your PC vendor.

bLocate the Wake-Up on LAN setting and verify that it is enabled.

For more troubleshooting tips

Go to: http://www.knowledgebase.3com.com.

NOTE: For more information on PCI specifications and Remote Wake-Up

Go to: Remote Wake-Up.

Remote Wake-Up Cable This procedure applies to 2.1 PCI specification-compliant PCs that support Remote Wake-Up using a cable connected to the 3-pin connector on the NIC and the PC motherboard.

1Turn off the PC power, remove the PC cover, and check the Remote Wake-Up cable connection.

Make sure that the Remote Wake-Up cable is plugged into the NIC and to the PC motherboard. Unplug and reconnect the cable to ensure a good connection.

2Replace the Remote Wake-Up cable with a known functioning Remote Wake-Up cable and perform the Remote Wake-Up test again.

3If the previous steps have failed, install a known functioning Remote Wake-Up NIC in the PC and connect the Remote Wake-Up cable.

If Remote Wake-Up works with the new NIC installed, contact your network vendor for a replacement NIC.

If Remote Wake-Up does not work with the new NIC installed, there may be a problem with the PC motherboard. Contact your PC vendor.

For more troubleshooting tips

Go to: http://www.knowledgebase.3com.com.

Troubleshooting a

When working with 10BASE-T or 100BASE-TX cabling, concentrators, and NICs

Network Connection

from different vendors, it is possible to connect everything but still have no

 

network communication.

 

To narrow the range of possible causes of common network connection problems:

 

1 Determine whether your equipment complies with the 10BASE-T or

 

100BASE-TX standard.

 

This is particularly important for data concentrators (hubs or repeaters).

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Contents Published August 3CR990 Family of EtherLink NICsEtherLink 10/100 PCI Network Interface Card with 3XP processor User GuideUNITED STATES GOVERNMENT LEGEND 3Com Corporation5400 Bayfront Plaza Santa Clara, California1 BEFORE YOU BEGIN CONTENTS3 NIC INSTALLATION 2 3CR990 NICSMultiple NICs 4 WINDOWS DRIVERS5 NETWARE DRIVERS 6 IP SECURITYAccessing the 3Com KnowledgeBase 8 CONFIGURATION9 TROUBLESHOOTING 7 UPGRADING DRIVERSB TECHNICAL SUPPORT E MBA BOOT ROMA SPECIFICATIONS D UNINSTALLING NIC SOFTWAREConfiguring DynamicAccess Technology F DYNAMICACCESS TECHNOLOGYINDEX WARRANTY AND REGULATORY COMPLIANCE INFORMATION DynamicAccess FeaturesPage 2 Click Register Product, and then Register Online BEFORE YOU BEGINGo to Auto Insert Go to Root Subdirectories 1 Right-click the My Computer icon, and then select Properties Minimum System click NIC Software, Drivers and Diagnostics, NIC PreinstallationNIC Installation with Windows 2000, and then Done Go to NIC Installationabout installation diskettes DOS-BootableDiskette Installation to install these driversInstallations \ Diskette.pdf To make installation diskettes NIC Overview 3CR990 NICS168-bit 3DES encryption NIC FeaturesEncryption chip Remote Wake-Up RWU connector 3XP processor 3CR990 NICs support up toRemote Wake-Up cable installed NOTE The 3CR990 NICs provide a network connection with or without theUpgrading software Scanning for viruses Windows Offload FeaturesDynamicAccess Technology, and Install 3Com DMI Agent now Offline DiagnosticsNOTE The default hex value is F all offloads enabled 2 Click the Local Area Connection icon3 Click Configure 20 CHAPTER 2 3CR990 NICS For more information NIC INSTALLATIONInstalling the NIC your system22 CHAPTER 3 NIC INSTALLATION Remote Wake-Up Cable Installing the NICL N K 24 CHAPTER 3 NIC INSTALLATIONDATA TX ACTGo to Multiple NICs What do you want to do?Go to Windows Go to Windows Go to Windows NT Go to Windows NT Go to NetWare DriversPage 5 Click NIC Installation with Windows 2000, and then click Done Windows 2000 and installed the NIC, go to step 7 in this procedure3 Click Drivers and Diagnostics 4 Click NIC PreinstallationGo to 3Com DOS Configuration Program Go to New Hardware Found Go to Update Device Driver Wizard NOTE You must restart your computer to complete the installationTo verify that the installation was successful Go to Verifying Successful InstallationGo to Verifying Successful Installation Update Device Driver WizardWindows NT Windows NTPC or server running Windows NT a Select the Enable Automatic DHCP Configuration check box 4 Click Add Adapter6 Click Continue Installation Verifying Successful34 CHAPTER 4 WINDOWS DRIVERS 5 Click NIC Installation with Windows 2000, and then Done Multiple NICsoperating system 36 CHAPTER 4 WINDOWS DRIVERS Windows 95 and5 Click Have Disk Page NOTE 3CR990 NICs do not support NetWare 3.11 and 4.0x servers NETWARE DRIVERSGo to Verifying the PCI Slot Number 4.11, anda Select Reinitialize System For NetWareload c\nwserver\3c99x.lan Verifying the PCI Slot NumberOverview Creating a Security Policy IP SECURITY7 Clear the Activate the default response rule check box 5 Select IP Security Policy Management, and then click Add1 In the left pane, click IP Security Policies on Local Machine Creating a Security Policy Filter Action46 CHAPTER 6 IP SECURITY 2 Select Un-assign8 Click Have Disk UPGRADING DRIVERSGo to Windows 98 and Windows Go to Windows 95 Version A Build7 Click Have Disk 6 Click CloseWindows NT 4.0 50 CHAPTER 7 UPGRADING DRIVERS 6 Click Restart NowCONFIGURATION Provides the ability to boot a PC100BASE-TX 100 Mb/s Configuration If you do not have a DOS-bootable disketteGo to Making a DOS-Bootable Diskette 3Com DOSGo to To Run the Network Test Diagnostics ProgramDiagnostics Program 3Com NIC5 Repeat the process for each setting that you want to change the Installation TROUBLESHOOTINGAccessing the TroubleshootingGo to Technical Support Running DiagnosticsPrograms Go to 10BASE-T Description Go to 100BASE-TX DescriptionConfiguration Tab For more information about how to make a DOS-bootable diskette4 Click 3Com NIC Doctor General TabAccessing the 3Com Diagnostics TestsDiagnostics Tab Flash Update TabTo run the NIC test, Network test, or Remote Wake-Up test 2 Click Perform NIC Test Go to 3Com NIC Diagnostics Program Accessing 3ComSupport Services Go to Troubleshooting Remote Wake-Up3Com Tray Icon Remote Wake-Upconnection between the NIC and the network Troubleshooting a Network ConnectionNOTE For more information on PCI specifications and Remote Wake-Up 2 Connect a straight-through cable from the PC to the hub Hardware SPECIFICATIONSNIC Specifications PCI Local Bus Specification, RevisionNetwork Connection CriteriaNetwork Cable Assignments 1 TD+ 2 TD 3 RD+ 6 RD1 2 3 4 5 6 7 Flow Control Pause FramesLink Negotiation Online Technical ServicesTECHNICAL SUPPORT Register this Product1 847 1 408 727day, 7 days a week Support from 3Com CountryTelephone Number To obtain an RMA number, call or fax NOTE DOS drivers are not supported for 3CR990 NICs. However, they are over-the-network installationsSUPPORTED DRIVERS Additional DriversPage UNINSTALLING NIC SOFTWARE Windows 98 andor Windows 76 APPENDIX D UNINSTALLING NIC SOFTWARE MBA Boot ROM MBA BOOT ROMthe Boot ROM Setting Booting with theNon-BBS MBA boot ROM, see the documentation that came with MBA on the EtherCDFailure to install the patch will result in system failure DYNAMICACCESS TECHNOLOGYDynamicAccess FeaturesTo install DynamicAccess technology InstallingTechnology you install the NIC softwareNOTE You must restart your PC to complete the installation Configuringmanagement tools for an Ethernet network 1 Double-click the Add/Remove Programs icon in the Control Panel Removing2 Select the DAPassThru Driver Transport protocol Page Numbers INDEXuninstalling NIC software 76 unshielded twisted pair UTP OBTAINING WARRANTY SERVICE 3Com Corporation Limited WarrantyWARRANTY AND REGULATORY COMPLIANCE INFORMATION YEAR 2000 WARRANTYGOVERNING LAW Regulatory Compliance InformationLIMITATION OF LIABILITY DISCLAIMERSTATEMENT 3COM END USER SOFTWARE IMPORTANT Read Before Using This ProductINDUSTRY CANADA CLASS B EMISSION COMPLIANCESanta Clara, CA 95052-8145 408 3Com Corporation 5400 Bayfront Plaza P.O. Box