3Com 3C10220 manual Solving Wireless Access Point Problems

32CHAPTER 3: TROUBLESHOOTING

Solving Wireless If power is not reaching a Wireless Access Point, use the information in

Access Point Table 8 to resolve the problem.

Problems

Table 8 Solving Wireless Access Point Problems

Problem	Possible Cause	Suggested Action
No power to the Wireless	Faulty physical	■ Verify all physical connections
Access Point	connection	between the Wireless Access
		Point and the EPS.
	The Wireless	■ Supply power to the Wireless
	Access Point may	Access Point using the
	be faulty.	standard external adapter that
		was supplied with the unit. If
		any of the LEDs light up, the
		Wireless Access Point is not
		faulty.
		Note: You do not need to
		connect the Wireless Access Point
		to the Ethernet to perform this
		check.
	Faulty Ethernet	■ Take the Wireless Access Point
	cable between the	and the Ethernet patch cable
	Wireless Access	to the EPS location and
	Point and the wall	connect the Wireless Access
	jack	Point directly to an EPS output
		port (one of the top row of
		connectors).
		■ If the Wireless Access Point
		LEDs do not light up, replace
		the Ethernet cable, being sure
		to use one that is wired for all
		eight pins.
		Note: If the LEDS light up, the
		EPS, Wireless Access Point, and
		Ethernet patch cable are fully
		functional.
	Faulty EPS port	■ Plug the Wireless Access Point
		into another EPS output port.

Faulty connection between the wall jack and the EPS

■Verify that the Ethernet wall jack is connected to the EPS. If that is not the problem, verify the cables and connections between the wall jack and the EPS.