Actiontec electronic GT701 Troubleshooting, Cannot Use the Internet, Physical Connections

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Troubleshooting 7

This chapter contains a list of problems that may be encountered while using the Modem, and techniques to solve them. Note that these techniques may not be suc- cessful in all cases. Also included is a list of frequently asked questions.

Troubleshooting

Cannot Use the Internet

Physical Connections

Ensure the Power light is on, as well as the appropriate lights for any active con- nections (Ethernet or USB). If the connection is not active, reconnect the appro- priate cable or adapter.

Connection to the Modem

Check that the default IP address the computer is receiving is correct by selecting Start, Run, and then typing ipconfig in the “Open” text box. The IP address should be 192.168.0.x (with “x” representing a number from 2 through 255), and the Default Gateway address should be 192.168.0.1. If not, restart the computer to allow the Modem to assign a IP address. If a static IP address was previously assigned to the computer, it will need to be removed before the Modem can dynamically assign a new IP address. After the computer restarts, check the IP address of the computer again. If it is still not correct, type ipconfig /? (note the space after ipconfig) to release and renew the IP address.

Once the IP address has been verified as correct, open a Web browser. In the “Address” text box, type 192.168.0.1 and click Go. The Modem’s Web Configurator Main Menu screen appears, verifying the Modem’s active connection.

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Contents DSL Modem Table of Contents Setting Up Static IP on the Computer SpecificationsGlossary Firewall Security Level Services Table Non-Windows System SetupPackage Contents Introduction1Features Minimum System RequirementsGetting to Know the Modem Power Light DSL LightInternet Light Ethernet LightPhone Port Phone port is used to connect the Modem to a phone jackUSB Port Ethernet PortOn/Off Switch Reset ButtonPower Port Power port is used to connect the Power cord to the ModemSetting Up Modem Connecting a Computer to the ModemConnecting Via Ethernet Page Setting Up the Modem Page Setting Up the Modem Page Setting Up the Modem Page Setting Up the Modem Page Setting Up the Modem Page Setting Up the Modem Page Installing Phone Filters Remove the phone filters from the clear bag. Click Next Setting Up the Modem USB Click NextNext, go to Setting Up the DSL Connection on the next Setting Up the DSL Connection Setting Up the Modem Installation Buddy checks the configuration of the Modem Modem is successfully configured and ready for usePerforming a Basic Setup Basic SetupPage Performing a Basic Setup Changing the Admin User Name and Password Click Save and Restart at the bottom of the screenUsing Advanced Setup Accessing Advanced SetupTo access the Advanced Settings configuration screens WAN IP Address Transparent Bridging PPP Auto Connect Encapsulation PPPoA only Specify a Static IP Address LAN IP Address Dhcp Server Beginning IP Address Ending IP AddressDNS Dynamic or Static Services Blocking DNS ServerWebsite Blocking Remote Management Port ForwardingUsing Advanced Setup DMZ Hosting FirewallDynamic Routing NAT Network Address TranslationStatic Routing Viewing Modem’s Settings StatusPage Routing Table WAN StatusLAN Status Active User ListUsing Utilities Web Activity LogDSL Settings Restore Default SettingsUpgrade Firmware This page left intentionally blank Troubleshooting TroubleshootingCannot Use the Internet Physical ConnectionsFrequently Asked Questions Connection to the InternetWhich protocols does the Modem support? Which connection speeds does the Modem support?Is the Modem flash-upgradeable? How do I do it? What is the valid IP range I can use for my home network?How do I find out which IP address my computer is using? Will my Xbox work with the Modem?Yes, if the application is designed to run over a network What is the default username for the Modem? What is NAT and how does it protect my network?How many computers can be connected through the Modem? Does the Modem function as a firewall?This page left intentionally blank Reference Locating Computer InformationLocating Windows Operating System Files Appendix a Reference Click Search Setting Up Static IP On the Computer Windows 98 SEPage 192.168.0.2 Windows Me Enter the following address in the Subnet mask text boxAppendix B Setting Up Static IP on the Computer 192.168.0.2 Windows Page Appendix B Setting Up Static IP on the Computer 192.168.0.2 Windows XP Page Appendix B Setting Up Static IP on the Computer 192.168.0.2 Comparing DSL Service with a Dial-Up Modem Computer SecurityModem Security Computer SecurityWeb Browsers Electronic Security This page left intentionally blank Specifications D GeneralLED Indicators Power, DSL, Internet, Ethernet, USBEnvironmental Access Point GlossaryPage Ssid This page left intentionally blank Firewall Security Level Services Table High Security LevelMedium Security Level Low Security LevelService Acronym Definitions Basic Security LevelReal audio/video Icmp323 120Non-Windows G System Setup ClassicPage Appendix G Non-Windows Setup Page Installation Buddy Settings 100 Regulatory Compliance Notices ModificationsClass B Equipment Miscellaneous Legal Notices All other names are the property of their respective ownersLimited Warranty 103104 Limited Warranty 106 Index 108 Index 110 111 112